Does anyone know how to get real technical support from Apple? Is there any email-adress other than firstname.lastname@example.org where one can get real support by some technically inclined person with a real ticket number? There are no Geniuses here in Germany and phone support keeps telling me to write to the "feedback" email-adress, which is useless and leaves a well paying customer with no one to talk to. My Macbook Pro 2.8 (Unibody late 2008) comes with a hand-full of technical issues which I'd like to be resolved. Some of them have been reported half a year ago by me and still I'm waiting for any means to get support for them.