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Man, I am so glad I have never got into AM. The service is not compelling for me at all. My kids want it but I avoid it and I am glad I did.
 
Firstly, the guy was using Windows..... .WAV is not imported on Mac and not supported.

It could of them been outdated version of iTunes....... most likely...

Never happened to me either..

Matching the wrong track is one thing, but Apple needs to fix up their own duplicate dongs appearing as well..

When albums are viewed in the cloud, u see one song one day, then next time u log in that same song is doubled up.... never matched/uploaded anything, as its all Apple music's catalog...

That's always been an issue... As well as downloads (offline) but u still see *see* two separate instances your playlist of the same song...

One downloaded version, an the another one the same song (BUT with a cloud icon)

If it's an music downloaded offline the cloud icon should disappear, not create duplicates with a cloud icon.

Apple still have a long way to go here for me to call their service anything BUT "fixed" . Although its improving,,, these are still outstanding issues for a long time.

I jet get round it all anyway.. so the issues outweigh my benefit from using the service :) And it sure makes me happy. It's like finding a gold mine every day, I go in and take, DRM-free it,, and bobs-ya-uncle :)
 
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I have to say, that is a pretty confusing dialog. And for a company that is supposedly the authority on clear and concise user-facing information (like dialog messages), they sure do have a lot of those.
 
I've had issues. It didn't delete stuff from my drive, but it did delete content from my phone and wouldn't let me sync it back on. I noticed that the issue was limited to content not available on iTunes.
 
I have 10k songs on my hard drive. When I started Music Match, the one thing I noticed was that I switch a lot of the album covers and the dates of the songs. So if I had a song that was originally recorded in 1978, but they matched it to the best of album released in 2008, I got a new year and picture. But I still have all my music on my hard drive and in the cloud. Of course I don't pay to stream since I am to invested in my music at this point. So this is either a funky bug in Apple's code or the user's head. So we can all agree it's a bug.
 
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Have you tried restoring backups with iTunes? iTunes can't manage media for crap to begin with, then it gets really unfriendly when you try adding back in songs, creating duplicates, refusing to upload them to the cloud, etc. This, of course, presumes that you even know the songs are missing before you start overwriting backups.

Yes, I have and gave up, was too much of a hassle. Drag and drop not working etc.

By now I have different music libraries on 2 MBPs, an iMac, iPhone , iPad, accumulated over 30 plus years.
Lots of European stuff and pre-CD.

To bring that all together with the convoluted iTunes way would become a regular day job.
Maybe when I have retirement time I'll tackle it, but then for whom? It's my taste of music.

With my dislike of cloud computing, I can only take so much music with me
(iPhone 128GB, and I am not carrying an extra iPod).

So, what I do these days, as what I want to listen to goes in waves, I stream my all time favorites from
from my phone and whatever else comes to mind from youtube.

Since Spotify is from Europe, I use that for older vinyl stuff. FREE, I have no problems with advertising.

Older generations may-like me -put less emphasis on always the latest music or are bothered by a constant noise carpet. It's nice to sometimes just read and/or enjoy silence.

Wondering whether somebody at Apple is actually using iTunes and does what common consumers do.

We need to find that person and fire him or her! Lousy job!
 
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Apple should also fix the other iTunes message that is misleading. When you connected to a different iTunes Library, iTunes will say "Hey, I am going to erase everything since this is a completely new Library. Do you want to continue". It really is just going to erase the Music only on the device and not your apps and other content.
 
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Apple is love and perfection. This user has been using iTunes wrong. PEBKAC.
Sadly, that's not the case. The user can be confused or wrong at each and every step, but it's the design of the software that gets the user from A to B safely. If the software can't do this, the software shouldn't be made available to be used.
 
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I don't use Apple stuff, but if I used iCloud and they deleted my files, I think it's Apple that would be at fault.
Their dialog box is confusing at the worst. Saving files to iCloud sounds like uploading files to some space "up there" somewhere safely. Reading the depicted dialog box, they confuse me with "cloud" and "ground". My iCloud library is supposed to be "up there" and the box keeps saying "download" "download". What download? I'm uploading my files for my sake. Where is my real iCloud library? Up there or down here?
If Apple wanted their stock to go higher, they should get this straight, cloud is up there, ground is down here. Not the other way or else ...
 
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Haha. People who had their artwork scrambled probably did it all manually then forgot about it.

I can tell you that Apple Music changed the copy of my originals to what it thinks is the right version after the upload. After I disabled Apple Music, I managed to restore my originals from backup of the day prior to enabling Apple Music.

So you can "haha" all you want and it won't change user's experiences.
 
If your in viewing your music must a dialog box mention the word "Apple music" to even take notice, or should it be obvious after you click to remove a song ?

For me, i wouldn't giving that second thought, u know what it will do (or should do) based or the action u just took. No point in blowing this out of per-portion here.

I'm all for issues, but if done right,, then it wouldn't be an issue.
 
Apple should also fix the other iTunes message that is misleading. When you connected to a different iTunes Library, iTunes will say "Hey, I am going to erase everything since this is a completely new Library. Do you want to continue". It really is just going to erase the Music only on the device and not your apps and other content.
Frankly, the whole concept of syncing with a single computer is outdated. They should do away with it completely and give us some freedom in how we manage our music.

Android has simple drag & drop, Google Play Music allows you to play on any device that has a web browser. Windows Phone has file system access as well, and you can just put your music on OneDrive and access it by logging in.

Both are free..
 
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Someone should be able to reproduce this bug and screencast it in youtube. Apple has too many bugs on its software, they are doing too much and have lost focus. I don't see the will on the exec-team to re-focus on quality neither, so we all are doomed!

No point in reproducing via youtube, I've told Apple about this many times. The problem isn't so much with Apple Music, as it is iCloud Music Library. As soon as you turn iCML to "on", you're going to have your artwork screwed with, and your local tracks zapped.
 
Match has messed up my library more times than I can count. Having Apple Match and Music subscriptions is a recipe for pain. Worst experience ever...
 
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Jony Ive has gone overboard with some of the UI design in my opinion.


I actually think he hasn't been working in or on iTunes at all.

Once he would start, he'd realize what a mess it is.
If simplicity is it, why don't they make simple stand alone apps for what we want.

Music: Library playlist, search, select and play. Whoever wants cover art, switch that on in settings.
Movies: Same
Podcast: Same
etc.

Create a folder: Media , put in the apps (user can configure)

Like somebody posted: Music one owns should never be touched in any which way,
updated or whatever by iTunes/iCloud. (apply that to any media)
 
There are these things called backups. One would think a professional musician would know of it.

If you read the original blog post then, yes, he did have a backup, so nothing of value was lost and he's just on a mission to save all the poor people who don't do backups. Complaining about the "loss" of the WAV versions of his own compositions is stretching the point a bit, too: it would have been... careless not to have those backed up.

That said, it does sound like there is a bug or bit of confusing design involved here, and the dialog shown in the summary offering a choice between "Remove Download", "Delete Song" or "Cancel" deserves some sort of award (yes, if you read it carefully, twice it makes sense, but if anybody thinks that's appropriate language for a user interface they've never done user support).
 
I reckon Apple Music's iCloud library is similar to iTunes Match. iTunes Match wreaked havoc on my tags, playlists and play counts, but it never deleted any of my music. Still too much of a pain for me. I love the idea of a cloud library, but Apple's services don't work well enough for me. I prefer local files, and an alternate service like Google or Amazon to back up my music to the cloud.
 
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I've only had iTunes Match screw up my songs when it comes to explicit tracks, and after downloading and re-downloading. I don't think its ever deleted files I haven't told it to, but I'm not going to deny it happening. Bugs happen, often randomly and some times you can't replicate them, which is why its always important to have a backup.
 
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That said, it does sound like there is a bug or bit of confusing design involved here, and the dialog shown in the summary offering a choice between "Remove Download", "Delete Song" or "Cancel" deserves some sort of award (yes, if you read it carefully, twice it makes sense, but if anybody thinks that's appropriate language for a user interface they've never done user support).


what other thing could u think of when u say "Remove download" seems self explanatory enough.. ain't it ?..
 
Anybody who spent thousands of dollars and umpteen hours to create a music collection,
should spend a few more hours and $ more for a decent back up (better, even 2)
This is important for everyone to understand. Your data is not secure on your local harddrive or in the cloud. Everyone should be backing up their data - luckily Time Machine works great for this set-and-forget type of backup.

Not paying for either steaming service. Didn't like the idea of leasing music indefinitely.
Part of Apple Music is what the complaint is addressing - you can ALSO upload your personal/local music to the cloud, acting as a sort of digital music locker that you can mix with Apple Music tracks. That's part of the $10/mo and a great compliment to the service.

Apple Music has a ton of issues, but there's a lot of good value in it too.
 
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