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Discussion in 'Community Discussion' started by msavin, May 28, 2010.
Their reply was at the same intellectual level as the feedback.
Agreed, and way to leave your email out there for everyone to troll you at...."moron" (hey John Nack said it, not me)
I havent figured out if hes going to get trolled or hes doing the trolling now.
Joins, makes two posts and both are about this email.
Agreed to this one.
What does 'Bite me" even mean? I guess it's insulting
i do hope for your sake you didnt actually purchase any cs5 suite or product, i'd be fuming otherwise lol
Wait so you call Adobe lazy for the whole flash thing and he tellsyou to bite him? Seems like you both need to grow up. If you think this is about laziness then you've been living under a rock.
Yes, he was rude to you, but he does have a point....
Very unprofessional to stoop to that level. He should have understood your perspective, as mis-informed as it may be, and gave you a brief explanation of some of the issues facing development in this area.
It's so unprofessional that I'm thinking that this is photoshopped, ironically it looks like a good photoshop using Adobe's software whom you're criticising
Maybe Yanks are more laid back to this sort of thing, but if an employee calls someone a moron they'd face the boot.
While your comment was a bit rude, he's the one who is a manager and is EXPECTED to remain patient, respectful and professional. He failed there.
He's the one in the professional position, the OP is just a consumer.
My faith in Adobe continues to fall.
It shouldn't matter how bad something a consumer says. This guy is the big cheese, right?
And people say Steve Jobs is rude...
Someone should verify this. It could just be an Adobe hater stirring the pot.
Looks legitimate to me. The OP isn't bright enough to hide his e-mail address, IP address, or information that would lead someone to guess his real name (Max Savin). Highly doubtful he could come up with such a convincing fake.
You can see the post and John Nack's response on his website.
Very unprofessional attitude from Nack. Yet another Adobe employee that loses his temper publicly. The atmosphere must be rather tense at Adobe HQ.
edit: Spelling correction. Thanks rdowns.
I think it's a general air of incivility. The OP feels that she/he has a right to insult other people without being bound to any rules of decorum, let alone grammar or sentence composition, just because he/she is a customer (presumably a paying customer) of Adobe's.
The blogger's response (even in the edited form -- it looks like it was modified since it was posted above) was rude, too. I don't say being rude in response to being rude is the right thing to do.
But I do have to say, that I not-infrequently on Twitter receive semi-nastygrams back from people in various agencies or software development companies if I say something about their product. I've received messages back from the local bus service many times, when I (politely, and in line with my duty as a resident and citizen) criticize them for what I see as a failure in their mission to provide high quality public transit services, or when one of the Public Radio apps incomprehensibly updated in such a way that it had to be downloaded separately from the App Store and the old version manually deleted. In these cases, the messages back weren't nasty, but rather clueless (their refutations showed they didn't understand what I was criticizing to begin with). But then, I also wasn't rude to them.
The blogging atmosphere and the feeling these talkback reply sections of web pages give people that they have some magical right to make unnecessary comments are certainly also to blame, but no one went out and invited the OP to be rude.
I think people should focus on their own ability to be civil to others. When the OP receives incivility for reasonably polite behavior, then she/he can come back and post, as far as I'm concerned.
You clearly have not sold a product before. You will get trash-talked the whole time, it doesn't mean you should do the same.
Oh please. I work for the government. The above is nothing.
This totally explains everything.
I kid, I kid!
I just can't agree. Maybe it's the tech industry who think that their professionalism ends with their skillsets and doesn't extend to their behaviour and communication.
In any industry I've worked in, customer service, youth justice, law, marketing and now my own business - you take abuse weekly, some people take it daily. You're supposed to have a thick skin and deal with negativity professionally, turning the negativity into something positive if possible.
What you do as a person in your career is not what you do as a person acting in employment. None of us are saints, and we've all said a lot worse than Nack, but not in that context. It's gutter.
I do see what you're saying. Nothing excuses Nack's behavior. I'm trained to be relatively unflappable when insulted, and it does happen in my line of work, and I do practice restraint. As everyone else should. I guess that I should say, simply, that notwithstanding, nothing excuses the OP's behavior, either.
No, you weren't.
You were taking a shot at him and his company to further your own agenda. His comment was uncouth, but warranted (and his follow-up edit was perfect; he should have lead with it: "Or rather, try not being intellectually lazy while calling people "lazy." Like most epithets, it tells us more about its user than its target.").
Glad to know that Adobe is handling this issue professionally.