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- Thread starter msavin
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Yeah definitely - OP was being antagonistic with the lazy comment, for all he knows that dev works long hours in a strung out environment
Apparently, I'm one of those few people in this forum who believe that the customer isn't always right.
Ideally, nobody should be rude to another person, but when it happens, money shouldn't have anything to do with the response. It doesn't matter if you're a paying customer or not. Money shouldn't allow you the privilege to act like an ass to anybody you want.
Ideally, nobody should be rude to another person, but when it happens, money shouldn't have anything to do with the response. It doesn't matter if you're a paying customer or not. Money shouldn't allow you the privilege to act like an ass to anybody you want.
Adobe has been a huge let down for the past couple of years. They're acting like a bunch of kids towards Apple. I think my criticism was fair, given their recent behavior and product line. Even if wasn't, I'm surprised that a company manager would react this way, let alone react at all.
Nope, I agree with you. 100%. There are a lot of people out there who think that because they paid for some service that they now have the right to do whatever they want.
I work in museum exhibits, and have witnessed some of the dumbest crap ever. One guy had to be forcibly removed from an exhibit after being repeatedly told he could not take photos in the exhibit gallery. His response was "I paid for my ticket. I can do whatever I want, and you won't stop me." They did stop him, by physically removing him....of course he complained. He didn't get anywhere.
Same thing happens with people talking on cell phones, people leaving the galleries to go grab a snack (there is no re-entry), bringing in coupons that don't apply, etc.
My favorite story is about a woman who showed up two days after an exhibit closed, while we were packing it out. She showed up in the middle of the gallery space (how she got in I still have no idea), and demanded the exhibit be set back up, because she didn't get to see it during the six months it was open. I believe she complained as well.
Some people are simply too dumb to live in the real world.
I dont think Nack should have bothered answering in the first place.
But seriously, why do you call them lazy for doing something like adding PSD support for the iPad? Do they owe you that? The Flash issue is off-topic too! I think Adobe should work on CS5 and that nothing else is more important than fixing all the bugs. They are lazy for not fixing all the bugs that were already in CS4 and just adding more, but for the PSD support for the iPad, are you serious? The iPad just came out, and they were obviously working on CS5 until now! They still should be...
But seriously, why do you call them lazy for doing something like adding PSD support for the iPad? Do they owe you that? The Flash issue is off-topic too! I think Adobe should work on CS5 and that nothing else is more important than fixing all the bugs. They are lazy for not fixing all the bugs that were already in CS4 and just adding more, but for the PSD support for the iPad, are you serious? The iPad just came out, and they were obviously working on CS5 until now! They still should be...
exactly. that's not how you treat a customer, even if he was out of line. it's not that the customer is always right, but a manager should not stoop to that response, and I have zero doubt that Adobe corporate would tell you the same thing.
There's no evidence that the OP is a customer. For all Nack or anyone else knows it's just some moron or fanboy taking a pot shot, which is probably the case anyways.
If Microsoft did it to every customer that said something they didn't really like, there would be a colossal verbal war.
But for real, I think you were a little rude with him.
But for real, I think you were a little rude with him.
The manager may have saw what you said differently to how, say, we see it. Since he works for Adobe. Even if you're a paying customer, I agree it doesn't give you the right to mouth off at the company and its employees. Although it isn't right, I wouldn't of blamed an employee if they were rude back at you when you say something like that to them.
The OP was insulting I'll admit. However, this is a business, not only a business but a corporation. What Mr. Nack did is ridiculously unprofessional and if I were his boss I would reprimand him. Any customer oriented employee or employer should know you're going to get grief sometimes but you deal with it, realize it's the world and move on.
This is the point I was trying to make. A professional should just ignore things like this. Bite me, moron is just bad PR.
