Dented my iPhone... is my warranty void? (with pictures!)

viperGTS

macrumors 68000
Original poster
Nov 15, 2010
1,560
900
Yesterday my phone somehow slipped out of my hand from about 3 feet and it hit the ground which caused this dent. :(

My question is, if I have an issue with this phone in the future, for example, Touch ID failures, camera issues, or even battery issues, will Apple still replace my phone? Or is the warranty now void?
 

Attachments

Asuriyan

macrumors 6502a
Feb 4, 2013
622
23
Indiana
It honestly depends on who you talk to. It's probably not as bad as you think it is (at least, it doesn't look like it from these pictures) and most Genius Bar types, in the absence of a broken screen or liquid damage, would chalk it up to wear and tear. That said, they probably could deny a warranty claim based on that if they wanted to.

Worst case scenario, they'll make you pay an out-of-warranty replacement fee, which I believe is $200. But then again, in 4 years of owning iPhones the only hardware issue I've had while under warranty was a home button failure, and that was in the first month of owning my iPhone 5. I wouldn't worry too much.
 

viperGTS

macrumors 68000
Original poster
Nov 15, 2010
1,560
900
No, aluminum is soft and one can easily get that without dropping.
Thanks. :) I've heard that about aluminum too. Hopefully I get a nice Genius, should a situation arise.

It honestly depends on who you talk to. It's probably not as bad as you think it is (at least, it doesn't look like it from these pictures) and most Genius Bar types, in the absence of a broken screen or liquid damage, would chalk it up to wear and tear. That said, they probably could deny a warranty claim based on that if they wanted to.

Worst case scenario, they'll make you pay an out-of-warranty replacement fee, which I believe is $200. But then again, in 4 years of owning iPhones the only hardware issue I've had while under warranty was a home button failure, and that was in the first month of owning my iPhone 5. I wouldn't worry too much.
It's not a terrible dent, but it is annoying. Wear and tear is grounds for a void warranty?

I've had a pretty bad experience with iPhone problems, including dead pixels, a faulty camera, and dead Wi-Fi. And now with Touch ID I fear it might end up failing at some point.
 

boobie12

macrumors 6502
Sep 20, 2012
435
8
No your warranty isint voided. I had dented phones where if it had a problem(not caused by the dent) they would exchange it. They never said anything about it.
 

viperGTS

macrumors 68000
Original poster
Nov 15, 2010
1,560
900
No your warranty isint voided. I had dented phones where if it had a problem(not caused by the dent) they would exchange it. They never said anything about it.
Cool, thank you! That's reassuring :)
 

wordoflife

macrumors 604
Jul 6, 2009
7,563
34
It's highly unlikely that they would deny you service because of that. Personally, I just consider that normal wear and tear. I'm sure the genius would too. At least, they have for me in the past. :)
 

thegrants82

macrumors 65816
Jun 15, 2013
1,011
257
Right here
Yesterday my phone somehow slipped out of my hand from about 3 feet and it hit the ground which caused this dent. :(

My question is, if I have an issue with this phone in the future, for example, Touch ID failures, camera issues, or even battery issues, will Apple still replace my phone? Or is the warranty now void?
They wont bother you about something like that.
 

viperGTS

macrumors 68000
Original poster
Nov 15, 2010
1,560
900
Get a case for it. These phones can easily slip out of your hand and there goes a nice dent.
Funny thing is, I had and used a case for it. I just took it off for a while, and then this happened...
 

SomeGuyDude

macrumors 6502a
Mar 19, 2011
730
2
NEPA
Funny thing is, I had and used a case for it. I just took it off for a while, and then this happened...
Heh, that's EXACTLY how I cracked my Galaxy S3. I always had a case, but popped it out because I needed to do a battery pull and stuck it in my jacket pocket, then bent over and it fell out. Boom. Cracked screen.
 

Retired Cat

macrumors 65816
Jun 12, 2013
1,210
379
Which is one reason why I always use a case on iDevices.
I use TPU cases partly for the same reason. I like the aluminum shell of the iPhone 5/5S for its lightweight, rigid construction, but the TPU provides a deformable exterior that absorbs damage. It's a setup that mimics many living creatures: soft tissue over a bone structure.
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.