Did Apple worm its support out of the country like Dell?

[Les Kern]

I got one once that spoke Urdu. Lucky for me I speak it too.

Them: "Howdy. N'shah chem dash-ack nemek dech'al Apple."
Me: "Howdy back at ya. Al hakch neme whiners omahach'al menac never satisfied doches nac-al ma tae one freakin phone call negoch-al racist meh get a life".
Them: (CLICK)

On a related note, I bought a #2 pencil just yesterday. The lead keeps breaking. It didn't have an 800 number on it. Who do I call to complain about all them #2 lead pencils out there?

 

[hulugu]

Originally posted by dethl
The ones I ususally talk to are from Canada.

Oh god that's horrible

Seriously, the last guy I talked to was in the Bay Area so at least anecdotal evidence suggests that Apple's call centers remain in the US.

 

[gaijinjim]

I'm pleasantly surprised by the amount of debate my original post created. And as such, I just wanted to put in my last two cents on the topic.

Questions raised about my comments on the Bush administration. I tried finding the URL for your review, but I couldn't find it. It was either on Yahoo News, CNN, CNet News or the Financial Times, but I do sometimes read smaller legitimate news sites. Anyways, it described how the Bush administration tacked on an admendment to a bill that allow corporations to continue using tax breaks designed as incentives to keep jobs in the US even if they did just the opposite.

Even the State of Washington has these tax breaks for bio-tech and high tech companies. Gov. Gary Locke was pumping them on KIRO News Radio yesterday, yet at the same time his own administration and depts are shipping jobs overseas. (Never can win.)

And as far as Apple Support is concerned, yes they do have a call center in India. According to the rep I spoke with today, Apple has roughly 250 reps in Northern Calif., 150 in Texas and 60 in India, as well as call centers in Ireland and Canada. Spill over is handled by the last three, which explains the long wait time I had till actually speaking with the rep in India the other day.

I did lodge a complaint with Apple, especially commenting on the fact that I had to teach the rep how to navigate the desktop. And the rep I spoke with apologized and stated that is not how Apple wants to represent itself. So hopefully we can expect more.

If you do get a rep that you can not understand or have to teach them how to use the Mac, file a complaint with Apple to get improvements.