Our family has all had iPhones since 2008. Since then we have bought strictly Apple products. Ipads, Macbooks, IMacs and daughter just purchased an Apple Watch. Over the years we have had cause to deal with customer service (phone and Genius Bar) and they were always awesome. I can honestly say that every interaction ended with me feeling they were the "Gold Standard". My latest interaction has seriously made me question this belief. My wife has a 6 plus that was purchased last October. She pretty much babies her phone and has never dropped it or had it out of her Ballistic case. Anyway, the other day the screen started acting odd. Little lines would flicker at the top of the screen and the screen would become unresponsive. After a while it would start working again. I made an appointment at the Genius bar for two days out. When we got there we were told that they were way behind and for us to come back in 45 minutes before they could check us in. We came back in 45 minutes and checked in and they told us it would still be another 30 minutes. I've never experienced this kind of wait with an appointment before but maybe I've always been lucky? When we finally get waited on the guy says, "whats going on?" My wife says, "I've been getting these lines..." The guy cuts her off off and says, "I already know whats wrong I see this problem every day. You need a replacement phone." The phone is out of warranty so he said it would be $329. In a normal situation I would have said that sucks for me and got the replacement. However, I got really hung up on him saying, "I see it every day." so we left. I know I could have purchased Apple Care but in my mind it would still cost me over $200 in the long run. Is this a known issue like the camera issue or was the guy just talking to talk? Am I being unrealistic to think that one year life on an expensive phone is unacceptable? We still have friends using our old 4's with no issue. I just feel that Apple in the "old days" would deal differently with a known issue.