Did you buy AppleCare+

Discussion in 'iPhone' started by sjn419, Oct 7, 2011.

  1. sjn419 macrumors regular

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    #1
    Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A334 Safari/7534.48.3)

    I think I want to get it since it covers accidental damage but I read online you have to purchase it at the same time as your phone. Anyone know if this is true? I'm hoping they give you a 30 day window
     
  2. clutchm3 macrumors regular

    clutchm3

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    Aug 9, 2011
    #2
    I wanted to but nowhere on Verizon was it! :confused:
     
  3. SFStateStudent macrumors 604

    SFStateStudent

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    San Francisco California, USA
    #3
    Same here; I wanted to purchase it but didn't see it as an option...:confused:
     
  4. haticK macrumors 6502a

    haticK

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    #4
    If they had it available. Gotta call customer service for it I guess.
     
  5. arichmann macrumors newbie

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    Aug 9, 2011
    #5
    http://images.apple.com/legal/applecare/docs/AppleCarePlus.pdf

    AppleCare+ for iPhone :apple:
    Article 11. Section X.
    "You must purchase the Plan while your original iPhone is within Apple's One Year Limited Warranty. Apple is not obligated to renew this Plan. If Apple does offer a renewal, it will determine the price and terms."
     
  6. DJinTX macrumors 6502

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    Sep 15, 2010
    #6
    It is true, and there is no 30 day window. it has to be purchased at the same time as the phone. You can read the details on their support page for AppleCare+ to see more.

    They don't allow the usual 1 year window because of the accidental damage component. If they did, then a lot of people would wait until they broke their phone to buy it. And of course most people never break their phone, so Apple would not get their money. That's how insurance works. You have to have it to have the coverage.
     
  7. iceterminal macrumors 68000

    iceterminal

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    Location:
    Dallas Tx.
    #7
    You can purchase AppleCare at any time during the original warranty period (1 year).
    I did this on my 4 when it was 11 months old. Went to the apple store, bought it, done.
    You can also do this online as well.
     
  8. wackymacky macrumors 68000

    wackymacky

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    #8
    Before shelling out for it, I'd sugesst tat people check to see if the have insurance that already covers this, either with household insurance of via their credit card, frequent traveler etc
     
  9. macbd macrumors regular

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    Mar 13, 2010
    #9
    I almost purchased it for my wife, but decided not too, since I hope to be able to upgrade in a year, and don't think the cost would be worth it for that short a time period.
     
  10. deeddawg macrumors 604

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    Jun 14, 2010
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    US
    #10
    @iceterminal: AppleCare and AppleCare+ are two different things. Your statement is 100% correct, but refers to a different product.


    @arichmann: All well and true, but show me how to buy AppleCare+ on the online store without a new phone in your cart... When I messed with it yesterday playing around, it could only be added in concert with a phone -- and if you then deleted the phone from your cart it auto-deleted the AppleCare+ as well. :D

    Whether in-store or over-the-phone will be different I guess we'll find out next week. :cool:

    @macbd: I know the T&C states you can transfer the remainder to a new owner when you sell the phone, and I'm nearly positive it also says you may cancel with prorated refund as well. Just food for thought.
     
  11. gdjsnyder macrumors 6502a

    gdjsnyder

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    #11
    I had heard, at least about Applecare+ through Verizon, that it will be offered when the phone launches on the 14th, and pre-orders will be able to buy it when it becomes available. Haven't heard anything official, this was posted in another thread last night.
     
  12. Justinb51, Oct 7, 2011
    Last edited: Oct 7, 2011

    Justinb51 macrumors 6502

    Justinb51

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    #12
    I pre ordered the iPhone 4s online early this morning and there was no option for me to add AppleCare+ or regular AppleCare when I finished. I just got off the phone with apple and after talking with the AppleCare section and customer service this is what I found out. The AppleCare people cannot add this on after you make your preorder, it has to be done at the same time. He was aware that customers have been reporting that there was no option so he handed me off to customer service. The person I spoke with added a note to my order requesting the AppleCare+. He also said that if I do not get an email telling me that it was added then I will have to go to my local apple store (or call back) after I get my new iPhone as I need the serial number of the device. He did say to me that I have the year to go to the store to add the service. I for one will be making the trip ASAP if it isn't added to my order. Hope this helps.

    @deeddawg good point about transferring the service, I read that as well and didn't really think about doing so!
     
  13. TheRedOx macrumors member

    TheRedOx

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    Plano, Il
    #13
    Yes, I have kids in the house, it's a no-brainer for me, I know it's gonna get dropped and will probably shatter. I had my 3GS for 18 months and it slipped out of my hands and shattered just a month ago - luckily Apple Store replaced the glass for free, I don't think they would have if I hadn't had AppleCare on that unit.
     
  14. jalpert macrumors 6502

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    Jan 30, 2008
    #14
    Applecare+ isn't a very good value. At $99 plus a $50 per incident deductible you are actually spending $150 for a replacement. Out of warranty replacements are $230.

    For an $80 difference, I'll just try and not drop or dunk the new phone. Spending $100 to try and save $80 doesn't seem like a good value.
     
  15. sddabrow macrumors 6502

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    #15
    Where did you find that out of warranty replacements are $230?
     
  16. mastercheif91 macrumors regular

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    Oct 7, 2011
    #16
    They always have been. If you walk into an apple store with a cracked screen or water damage, they will offer you a replacement phone for "out of warranty damage" for $200

    I also did not buy AppleCare+. I have a personal property insurance plan that is ~$66 a year that covers all items on my person with a $25 deductible up to $2000. This is a better deal IMO because it also covers if the phone is stolen or I lose it which applecare does not cover.
     
  17. sddabrow macrumors 6502

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    #17
    Wow, I did not know that. AppleCare+ doesn't make too much sense then...
     
  18. 00trayn macrumors member

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    Oct 6, 2011
    #18
    Also if you pay with an American Express credit card (I did), you get extended warrenty for up to a year beyond when Apple's ends, basically giving you the full 2 years of Apple Care. And Amex has accidental damage or theft for the first 90 days you have it. The only thing I wasn't sure about what how it works with repairing or replacing a phone after they pick up with the extended warrenty. I presume you have to go thru Amex, and not the convenience of walking into an Apple Store.
     
  19. deeddawg macrumors 604

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    #19
    What we don't know is whether Apple will continue this practice. They may continue, they may change it up. AFAIK there hasn't been an accidental damage coverage plan before, so this AppleCare+ may rewrite the "rules".

    In the end, its a personal decision each must make.
     
  20. jp700p macrumors regular

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    Jun 28, 2010
    #20
    +1 for you sir. I was kicking myself this morning when I was ordering my 4S without AppleCare+ from Apple online.

    Never mind, i'll take the risk, and if I do break it, i'll just shell out the additional $230. I think of it as a $80 gamble. I've lost way more money then that at my recent casino trip lol
     
  21. jtp098 macrumors 6502a

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    #21
    nope. I did not. never broken a phone in my life or anything so it is not worth it for me
     
  22. jp700p macrumors regular

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    #22
    Right, but I think they will use this as a sales tactic. "Hey, you should buy AppleCare+ because if you broke your device at least once, you'd save $80"
     
  23. urkel, Oct 7, 2011
    Last edited: Oct 7, 2011

    urkel macrumors 68030

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    Nov 3, 2008
    #23
    I completely screwed things over by missing the fineprint on Applecare+.

    You MUST buy it with your phone, but I made the mistake of preordering at Best Buy. Best Buy has their own warranty so they dont offer AppleCare+ and when I cancelled my preorder so I can just buy it at Sprint or Apple then now my eligibiity for discount is in limbo because Sprint takes "up to 7 days" to reset it which means I can't preorder anywhere.
     
  24. Chaos123x macrumors 68000

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    #24
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_3 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8J2 Safari/6533.18.5)

    I think I will get the AT&T insurance in case I lose my phone.
     
  25. sweetbrat macrumors 65816

    sweetbrat

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    Jun 17, 2009
    Location:
    Redford, MI
    #25
    I called Apple earlier today to ask about Applecare+, because I didn't see the option to order it when I preordered my phone, either. I asked if they could add it on to my order now, but she said no. But she said I would be able to get it once I activate my phone. I think she said I would have to call them with my serial # and they could set it up for me then. Sorry I can't remember the exact details...I had to go through a couple different people to get an answer. But I told her I wanted to make sure I could get it and she said yes, absolutely I could get it once I get the phone.

    You won't, however, be able to purchase it anytime within the first year, as you've been able to in the past.
     

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