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Digital Touch not sending from correct account

So I fixed my problem. On my iPhone, I went to settings- messages- and turned off iMessage. Waited a few seconds, then turned it back on. Sent sketches to my girlfriend and friend and they said it doesn't show my iCloud anymore. My usual contact.
 
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Not to complicate things, but I thought I had fixed the problem by following the above-mentioned steps with regard to logging out of iCloud/FaceTime/iMessage, hard restart, logging back in, which seemed to work...until I turned off my phone and sent a sketch over WiFi, and then it defaulted back to email address. Humph...
 
trevoclark said:
My friends informed me that drawings I'd send them are coming from the wrong contact. Updated to watchOS2 today. They are sending from my iCloud email, but its not my primary Apple ID email so they show up as not from my contact on their device. I've tried logging in and out of iMessage on the phone and I've completely restored the Apple Watch. Thoughts on a fix?
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My wife and I were having the same problem, but I added her icloud email address to my contacts and it fixed it. She added mine to hers and it fixed hers as well.

Also, to those saying you don't have an iCloud email address, you do, it's the same thing as your apple ID address, but with @icloud at the end of it. At least that's how it's been for as long as I remember.
 
Hi. My wife and I have been having this exact same problem and the apple tech person had has try the facetime solutions mentioned above and the imessage solutions also mentioned above. Neither worked for us. I was 'transferred' to a sr. tech who said this was happening to her watch as well and it is 'unexpected behavior' that she collected all kinds of information from our phones and watches and said she would be handling my case from here on out and I should know something within 4 days. So, I am glad it is working for some. For others, like us, it may not. But hopefully, there will be something more known about it soon. I will post when I get more information.
 
I hadn't used digital touch until yesterday with my partner but it's doing this same thing. All my different settings are defaulted to my phone number being the default. No idea what the problem is.
 
Go in to the messages setting in your phone (and any iPads or iPods with the same iCloud ID) and uncheck all the email addresses, leaving only your phone number checked.

This will stop messages from being sent from your iCloud ID (versus from your phone number).

And yes, iMessages and all features still work.
 
xraydoc said:
Go in to the messages setting in your phone (and any iPads or iPods with the same iCloud ID) and uncheck all the email addresses, leaving only your phone number checked.

This will stop messages from being sent from your iCloud ID (versus from your phone number).

And yes, iMessages and all features still work.
Click to expand...

Not really an option for me as I receive messages at those addresses.
 
Did the update yesterday fix this for anyone? I've tried it and my digital touches still come from my iCloud address. I'm going to do through the full toggle off/ toggle on suite of things to see if that fixes it now.
 
RaNdOm said:
Did the update yesterday fix this for anyone? I've tried it and my digital touches still come from my iCloud address. I'm going to do through the full toggle off/ toggle on suite of things to see if that fixes it now.
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It didn't fix it for me.
 
toggled the iMessages and FaceTime switches off and then on again. Turned off the watch and back on again. It briefly wouldn't send anything, but when I was finally able to send a touch to myself it still came from my icloud account. I have ONLY my phone number selected on my iPhone (and my iPad) under messages and FaceTime.
 
mralmostpopular said:
It didn't fix it for me.
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OK, I think I have fixed my issue. I've posted about it on the Apple support forum site, which I'll link here as well, but I'll also outline the process here.

  1. Go to appleid.apple.com
  2. Log in with your Apple ID
  3. Under the section with Alternate Email Address there may be the problem account listed there. This should be the last section in the list. You are able to delete that email address and when you do, let it save the changes.
  4. Send a sketch to yourself (that's the easiest way to test) and see if it fixed the problem.
Good Luck.

https://discussions.apple.com/message/29171120?ac_cid=op123456#29171120
 
RaNdOm said:
OK, I think I have fixed my issue. I've posted about it on the Apple support forum site, which I'll link here as well, but I'll also outline the process here.

  1. Go to appleid.apple.com
  2. Log in with your Apple ID
  3. Under the section with Alternate Email Address there may be the problem account listed there. This should be the last section in the list. You are able to delete that email address and when you do, let it save the changes.
  4. Send a sketch to yourself (that's the easiest way to test) and see if it fixed the problem.
Good Luck.

https://discussions.apple.com/message/29171120?ac_cid=op123456#29171120
Click to expand...

This shouldn't have anything to do with this.
 
I hope someone else is able to repeat the steps that I took to see if it fixes the issue for them, then we would have a clearer picture of the effectiveness of it with an n>1. It can't hurt to try it if you are having the problem.
 
RaNdOm said:
I hope someone else is able to repeat the steps that I took to see if it fixes the issue for them, then we would have a clearer picture of the effectiveness of it with an n>1. It can't hurt to try it if you are having the problem.
Click to expand...

I'm not sure that removing the association to your iCloud account is a good solution here. Apple needs to find a good fix for this.
 
mralmostpopular said:
I'm not sure that removing the association to your iCloud account is a good solution here. Apple needs to find a good fix for this.
Click to expand...

You are only removing an alternate email address associated with the Apple ID. It isn't the secondary Apple ID email address. In short is only one of the three emails that is associated with the Apple ID and you are able to put it back after you delete it. I put mine back and the fix is still continuing to work.

All this second email address does is allow you to be contacted at an additional email address for things like iMessage or FaceTime. So it would look like this:
Can be reached at:
  1. Phone Number
  2. Apple ID email address
  3. Secondary Address
I hope that clears things up. It really isn't anything that can't be undone, but could fix the problem. It's working for me now anyway and my digital touches are sending a little quicker now too.
 
The watch and phone updated today fixed this issue for my wife and me. It is called out in the notes..so apparently, it was a known thing - update to watchos2.01 and you should be fixed.
 
mizzourah said:
The watch and phone updated today fixed this issue for my wife and me. It is called out in the notes..so apparently, it was a known thing - update to watchos2.01 and you should be fixed.
Click to expand...

It doesn't seem to have fixed it for everyone. Good to hear that it did fix for some.

Out of curiosity, did you update to 9.1 at the same time?
 
RaNdOm said:
You are only removing an alternate email address associated with the Apple ID. It isn't the secondary Apple ID email address. In short is only one of the three emails that is associated with the Apple ID and you are able to put it back after you delete it. I put mine back and the fix is still continuing to work.

All this second email address does is allow you to be contacted at an additional email address for things like iMessage or FaceTime. So it would look like this:
Can be reached at:
  1. Phone Number
  2. Apple ID email address
  3. Secondary Address
I hope that clears things up. It really isn't anything that can't be undone, but could fix the problem. It's working for me now anyway and my digital touches are sending a little quicker now too.
Click to expand...

This did indeed work, but adding the icloud email back reinstated the problem. I don't really want to permanently disassociate my icloud account from my Apple ID.
 
mralmostpopular said:
This did indeed work, but adding the icloud email back reinstated the problem. I don't really want to permanently disassociate my icloud account from my Apple ID.
Click to expand...

I'll add mine back and see if it starts causing problems. I think the only reason to have it there is so that people can reach you at the email for things like FaceTime and iMessage. If you don't have people trying to contact you at that address with those particular services then I don't think it should be a problem. You will still receive emails there.

Here is what Apple says about Alternate email addresses:
Alternate email addresses
These are additional email addresses that can help people find you on Apple services like FaceTime, iMessage, GameCenter, and Find my Friends.

https://support.apple.com/en-us/HT201356

I'm glad that this solution fixed the problem though. It looks like I wasn't crazy after all.

UPDATE:
I added the email address back and kept it there for 30 minutes. The problem didn't surface again however. I couldn't get it to noticeably send from my iCloud account. I did notice that with the email added it takes at least 30 seconds to receive the digital touch, but when I have the address removed I receive the digital touch in under 10 seconds.
 
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