My watch had an issue when screen is activated, it would make a pop sound. This has been more and more annoying. After reading some people having the same issue, I decided to go to apple store to get it checked. They mailed my watch to the repair center. The watch returned in 3 days. Apple employee told me all technician did was a software reset. Did it fix the problem? Absolutely not! Btw, the battery was dead when I received it. There was no way to find out if it was repaired. So I called the Apple customer service hotline. Surprisingly, the rep told me they could not find any repair notes. Therefore they would send me a box to get my watch shipped to the repair center to get checked again. The watch was delivered to the repair center this morning. Just 6 hours, I received another email from them, telling me the news with flying colors! Guess what they said? I'm gonna quote the text here: Passed inspection! Our technicians performed complete diagnostic checks on your product. Model: APPLE WATCH 38MM Repair ID: The technicians couldn't reproduce the symptom you mentioned when you requested service. They confirmed that your product meets our specifications for performance, usability, and functionality. They also installed the latest software and firmware, if necessary. I literature could not believe how sloppy they treat their watch Customer. After all, they treat so call "personal device" as a piece of tech like iPod. Any advice on how should o proceed?