Disappointed in Apple Customer Service

[Tsuchiya]

The lesson: when you notice any issue with apple purchase, go return it immediately!

Seems like common sense, really.

 

[Warbrain]

Seems like common sense, really.

I think this applies to all purchases.

 

[bking10]

Seems like common sense, really.

It's more complex when it comes to Apple early adopters. You have to weigh if the defect is worth waiting another few weeks to get a watch. Most people are impatient

 

[psylence2k]

Kind of off-topic... but when I was an Apple employee and on paternity leave, despite filing all paperwork and being assured everything was on target, I did not get paid. So I was broke with an infant during Thanksgiving. I e-mailed Tim on Thanksgiving nonetheless and within 5 minutes he e-mailed me back (from his iPad, funny enough) and assured me he would be taking care of it. Within a day, everything was solved. I also got a nice congratulation and Happy Thanksgiving e-mail from him.

edit: lest anyone think I went right to Tim, I spoke with both HR and payroll first and was essentially told "that stinks, too bad. We're leaving for Thanksgiving break. See ya next Wednesday!"

Wow, Amazing story. That was a very nice thing of him to do but then again Tim seems like a really nice and compassionate guy so it isn't too surprising but still great nonetheless.

Did you work in an Apple store ?

 

[thirdeyeopen666]

Wow, Amazing story. That was a very nice thing of him to do but then again Tim seems like a really nice and compassionate guy so it isn't too surprising but still great nonetheless.

Did you work in an Apple store ?

Yep.

 

[Junmeng126]

I'm glad you got it resolved.

If you're in the United States and you purchase Apple Care plan, just do an online chat and request an express replacement for similar issue in the future, then you get the replacement before you even send yours.

The watch serial would no longer match your box in a situation like this, but if you're outside return window and you truly have a hardware issue, it's the best way to go.

So you are saying with Apple Care, they would send a replacement unit without admitting there are any issues?

 

[powerbook911]

So you are saying with Apple Care, they would send a replacement unit without admitting there are any issues?

Well, you need to have a problem or there wouldn't be a reason to do it.

With the Apple Care Protection Plan on the watch, you can chat online or talk to a phone rep and say you want an express replacement due to the problem you're having, and discuss the problem with them. You then approve via a secure email link, a hold on your credit card for the value of the watch case only (not the band value), and they send you a replacement watch case. Once that arrives, you put the bad watch case in the box, and use the pre-paid label to send it back.

If you accidentally destroy your watch with Apple Care, you can also do an express replacement up to 2 times for your watch and pay the deductible/fee $69 (sport) or $79 (SS) plus tax and shipping.