Disney World Returns Fully Working iPhone 11 to Family Weeks After Device Sank to Bottom of Seven Seas Lagoon

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Original poster
Apr 12, 2001
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A family from Montana has both Apple and Disney to thank for ensuring their recent vacation ended magically after all.

In early October, parents Lisa and Jacob Troyer took their daughter Sophie on a weeklong trip to Disney World to "fulfill a little girl's dream." While there, they took in the Florida sun, went on rides, met Halloween-themed Disney characters, and had all of the fun that one could possibly imagine.

From left to right: Jacob, Sophie, and Lisa Troyer

One not so fun moment came on the final evening of the trip. After attending Mickey Mouse's Not-So-Scary Halloween Party at Magic Kingdom and waiting for a ferryboat to depart the park, Lisa's brand new iPhone 11 fell out of her bag and landed right into the Seven Seas Lagoon, a small body of water in front of Magic Kingdom where Disney operates water-based transportation.

With the iPhone sinking to the bottom of the lake and it being late at night, Lisa believed the chances of getting the device back would be slim.

"I was upset to have lost my phone, and the pictures I had taken that evening of Disney's Halloween party, which had been the main event for our trip," said Lisa. "Our six-year-old daughter was particularly devastated, as pictures of her and Jack Skellington would never materialize; instead, they sat at the bottom of a lagoon."

Seven Seas Lagoon

The next day, Lisa provided her contact information to a Disney World employee, who informed her that the resort had a team of scuba divers that retrieved lost goods every so often. Lisa's hopes remained low, and upon returning to Montana, she purchased a new phone and her family moved on with life as usual.

Almost two months later, Lisa received some missed calls from the Orlando area. Figuring it was a telemarketer, she ignored them. Then came a call from her father-in-law, who let her know that Disney had found her iPhone.

Lisa says the Disney employee mailed the phone to her and, despite being submerged for quite some time, she found the device to be completely functional. "I was able to retrieve all of the pictures from our Disney Halloween night, and besides some sand in my case and a little algae on the cover, the phone seems no worse for the wear," she said, noting that the device was only protected by a thin silicone case.

Lisa's recovered iPhone 11

Impressed with the iPhone 11's water resistance, Lisa wrote about her experience in an email to Apple CEO Tim Cook, who thanked her for sharing the story. Her husband Jacob then relayed the story to MacRumors.

Lisa says her husband has always been "a very devoted Apple product user," revealing that one of the very first gifts he bought for her was the original iPad. She had purchased an iPhone 11 just a few days before traveling to Disney World, and thanks to its water resistance, her family now has photos that will last a lifetime.

Article Link: Disney World Returns Fully Working iPhone 11 to Family Weeks After Device Sank to Bottom of Seven Seas Lagoon
 

now i see it

macrumors 601
Jan 2, 2002
4,672
9,237
IP68 iPhone 11 water resistance rating = submersion in water for 30 minutes at 1.5 meters.

So this one survived.
Still.... if it's accidentally dropped in a toilet or pool or sink full of water or rinsed under running water or gets wet in the rain and it DOES leak, Apple won't warranty it. The IP68 rating is not guaranteed.
 

Rainshadow

macrumors regular
Feb 16, 2017
142
357
"...despite being submerged for quite some time, she found the device to be completely functional..."
so exactly what is "quite some time"?
Anyway
glad to hear about pics were retrieved
family photos are priceless
it would be nice to know the length of time... however...

she dropped it at night on a ferry. they didn’t have divers there til morning at the EARLIEST. However, since they contacted her two months later, I’m guessing they either dive monthly or every other month. Regardless, that’s impressive.

interesting fact, deepest Point in the lagoon is 14 feet. And the phone was brand new.

they probably sold it on craigslist for $600 after getting the pictures. ”only used for a week. bought a different color instead” ? what else would you do with a second phone? Maybe it’s the kid’s now
 

Joe Rossignol

Editor
Staff member
May 12, 2012
626
1,771
Toronto
it would be nice to know the length of time... however...

she dropped it at night on a ferry. they didn’t have divers there til morning at the EARLIEST. However, since they contacted her two months later, I’m guessing they either dive monthly or every other month. Regardless, that’s impressive.

interesting fact, deepest Point in the lagoon is 14 feet. And the phone was brand new.

they probably sold it on craigslist for $600 after getting the pictures. ”only used for a week. bought a different color instead” ? what else would you do with a second phone? Maybe it’s the kid’s now
Yeah, sorry, I wish I knew too. But yep, had to have been at least 24 hours. And up to ~2 months.
 
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Rusty_G

macrumors newbie
Feb 28, 2020
2
24
South Cleveland, TN
Some of us have so many photos that the cost of using iCloud Photos would be prohibitive.
I'm confused? $12 a year is "cost prohibitive" ?

United States4 (USD)
50GB: $0.99
200GB: $2.99
2TB: $9.99

Also.. there are a few free options... if you do the Google thing.. google photos. (and paid tiers)
If you do the Amazon thing.. and pay for Prime.. unlimited photos..
If you do the Microsoft thing.. there are paid tiers as well
then there are services like Box, Dropbox... I could keep going.
 

paradox00

macrumors 65816
Sep 29, 2009
1,074
198
Turn on iCloud Photos. You will never lose a photo. Problem resolved

Surprised people still do not do it
I see no evidence the article that proves they didn’t have iCloud photos enabled, so can we be less smug about this? Unless you have it set to backup over a cellular connection, you will still lose photos based on when you connected to wifi last. Even if you backup over cellular, you can still lose photos when you are traveling or otherwise don’t have service.

Based on the story, the photos they cared most about were from that same day. No guarantee iCloud photos would have backed them up. My phone went over a waterfall in Southeast Asia and I lost a week’s worth of photos with iCloud photos enabled, so I’m kind of speaking from experience here.
 
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