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I, too, would like to know where you have seen this. This is a first for me and I am here daily and not seen this.
First time I've seen this issue.
Actually I lied I now recall looking at this thread!
https://forums.macrumors.com/threads/1883166/ Same issue.
Actually I lied I now recall looking at this thread!
https://forums.macrumors.com/threads/1883166/ Same issue.
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That should be 1 yr warranty issue, 14 days or not.
By chance, did you get the watch wet?
OLED screens do NOT react well to water.
Yes, the watch is water resistant; some might have better build tolerances than others - as one might have a spot that allowed some moisture ingress, that another does not.
By chance, did you get the watch wet?
OLED screens do NOT react well to water.
Yes, the watch is water resistant; some might have better build tolerances than others - as one might have a spot that allowed some moisture ingress, that another does not.
Most stores won't have replacements. But if yours does you'll get it right then. If it doesn't they will enter all the pertinent info and tell you to call AppleCare and they will ship one out that day or the next depending on model and their stock I suppose. I just did this today, called in before noon and was told I should have it by tomorrow or Thursday. I do have AppleCare+ for it and it is a 42mm SS model. Thats using their Express Replacement available with AppleCare, they do put a hold on a credit card for the value of the watch which will be released when you ship the defective one back.
Just got back from apple store. They will give me a new one but I will have to wait 3-4 business days.
Yes, I did get it wet...A LOT. I having been swimming (pool) with it almost everyday.
They said its a crack LCD. I do have apple care +. They are considering it as one of the incidents. Charging me basic fees.
I did ask them that how can I damage LCD without an impact. Ohh well. Its 42 mm
Yes, I did get it wet...A LOT. I having been swimming (pool) with it almost everyday.
They said its a crack LCD. I do have apple care +. They are considering it as one of the incidents. Charging me basic fees.
I did ask them that how can I damage LCD without an impact. Ohh well. Its 42 mm
It's probably not truly cracked, but the watch is water resistant - not water proof. They didn't know how to classify the damage, as its Apple's first OLED - just that water made its way into the watch, through an irregular seal or spacing.
Water eventually getting to an OLED screen is disastrous and completely destroys them. It's an inherent flaw with OLED technology.
Swimming or no swimming you shouldn't have to use AppleCare for this. Other people with this problem which was actually at the exact same location just got simple replacements. This is a defect
Not really surprised, as the watch is water resistant, not fully water proof. What did u think would Happen?
You need to go back and get clarification because the info you received is WRONG. The
Watch doesn't have an LCD so it can't be "cracked". You need to know:Was the crystal cracked?
A) If yes then you are responsible and will have to pay if it was a user crack. If it was a manufacture defect crack then see B.
B) If no then it would be covered under warranty.
I have seen a few posts on here too with this exact issue, i think they have also been related water too...
Should have just played dumb instore, should be covered under warranty if you "didn't know how it got there"
Should have just played dumb instore, should be covered under warranty if you "didn't know how it got there"
Wow. Exact same spot at the other thread. This can't be a coincidence. I will not be swimming with the replacement for sure. I am going to talk with them when I pick it up. Considering it as an incident in not fair. I dont care for the small fees but don't like being charged for a known (kind of) problem.