Maybe not the right forum but oh well, I'm posting it here. On Wednesday I bought an early 2014 13" MBA from CeX in London (if you don't have CeX in your country they are a chain of franchised electronic stores which sell second hand phones/laptops/games etc) which was around $250-$300 cheaper than new from Apple. It was "as new" and seemed a good deal. I inspected it breifly when I collected it from the store, checked it was an early 2014 model in the About section of the desktop etc. Paid cash and left. Took it home and have since realised that I have been sold a US version of the MBA (i.e it has a US keyboard, different shaped keyboard keys and a $ key instead of a £ key). A lot of sellers on eBay sell imported US MBA's for cheaper than UK models. I could have bought a brand new sealed US one from Amazon for only £50 more. Basically, I wanted a UK MBA, I prefer the UK layout and I use the £ symbol a lot. Not only that, the resale value is less in the UK market as cleary like me UK buyers mostly want a UK model/keyboard! I took it back to the store, they said they won't refund or exchange it as I "should have noticed it was a US keyboard when inspecting it". My response was that I should have reasonably expected from a company selling in the UK that it would be a UK model and UK spec. I said it should have been advertised and sold as a US model and pointed out to me as no one would reasonably check the keyboard keys! Most people buying a laptop would just check it was running smoothly and was the correct specification for memory/processor etc. They refused to change their stance on this and I left with the MBA. I am not happy. The price of a US MBA herd in the UK is less than a UK one, but CeX have sold it to me at the UK price for a used one. Not only that I should have expected it to be UK spec with it being a UK store! I mean, if it was in the US and you had bought a UK model with a £ symbol instead of a $ you wouldnt be pleased right? I want to take this further to their head office and if need be, even further. Do I have a chance to get what I want? Am I right in my view or were the store reasonable in their response?