Dispute with reseller over MBA

[Hacks]

I think most of the posts here are being unnecessarily harsh to the OP. If the situation was reversed and I ended up with a UK keyboard here in the states, I'd be pissed too.

The difference is that none of us Americans have ever seen or heard of a UK MBA being sold for a lower value here. We don't know that they are available, we have never seen or heard of a MBA with a £ key instead of a $ (until today).

It's clearly different for the OP. He knows that there are American versions available where he lives and that they have a lower value.

In that situation, I find it reasonable to expect him to inspect his purchase before hand, especially when there is no return policy.

Sure the OP maybe should have noticed that but I can see that being overlooked in the moment he was inspecting it. The store is being unreasonable by not taking it back. They could have taken it back, found you what you wanted, sell this one to someone else, and end up with two happy customers. Instead they have zero.

Most likely, they were having trouble finding someone to purchase the US keyboard version and when they finally found someone who didn't notice what it was, they didn't want to take it back. Good customer service would have been to let you know it was a US keyboard layout.

I agree that it's bad customer service, but it's business. Buyer beware and all. The OP learned a valuable lesson. I'm glad he is not out much, just a symbol and a possible lower resale value if he ever chooses to sell it.

Remember, the OP asked for people's opinions:

Am I right in my view or were the store reasonable in their response?

 

[drsox]

what is written on the key bother you so much?

I always get the English (American) version and use a Canadian French layout on my Mac. What's written on the key is irrelevant to how I type.

You could just setup the keyboard layout to UK English and type as you did before. Aside from missing one key next to the return key. It shouldn't be an issue.

Try doing that with a missing + key.