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Do I have a case to request a replacement for my Macbook?
- Thread starter SuperSnake2012
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Hey guys, good news. I spoke to someone in customer relations, and told her my story and all the problems I've been having with my Macbook. She looked at my service record and saw all the repairs done in 2008 alone. She didn't hesitate to offer a replacement computer, so I am getting a 2.0 aluminum Macbook. The specs are pretty much identical to the computer I have right now (I have a 2.0GHz Core Duo, 2GB, 160GB). Not a 2.4 MB but hey, I am not complaining. I'm very excited 
My MB was a CTO though, so I have to do this process in the mail, so I will be without a Mac for a while (especially with New Years coming around). I also get a refund check for the remainder of my AppleCare, so I guess I'm getting a new hard drive with that I am very happy because I've just had so many problems with this computer. Thanks for all the advice guys.
My MB was a CTO though, so I have to do this process in the mail, so I will be without a Mac for a while (especially with New Years coming around). I also get a refund check for the remainder of my AppleCare, so I guess I'm getting a new hard drive with that I am very happy because I've just had so many problems with this computer. Thanks for all the advice guys. Hey guys, good news. I spoke to someone in customer relations, and told her my story and all the problems I've been having with my Macbook. She looked at my service record and saw all the repairs done in 2008 alone. She didn't hesitate to offer a replacement computer, so I am getting a 2.0 aluminum Macbook. The specs are pretty much identical to the computer I have right now (I have a 2.0GHz Core Duo, 2GB, 160GB). Not a 2.4 MB but hey, I am not complaining. I'm very excited
That's awesome! Glad it worked out.
Hey guys, good news. I spoke to someone in customer relations, and told her my story and all the problems I've been having with my Macbook. She looked at my service record and saw all the repairs done in 2008 alone. She didn't hesitate to offer a replacement computer, so I am getting a 2.0 aluminum Macbook. The specs are pretty much identical to the computer I have right now (I have a 2.0GHz Core Duo, 2GB, 160GB). Not a 2.4 MB but hey, I am not complaining. I'm very excited
Congrats, I'm glad it all worked out for you.
Hey guys, good news. I spoke to someone in customer relations, and told her my story and all the problems I've been having with my Macbook. She looked at my service record and saw all the repairs done in 2008 alone. She didn't hesitate to offer a replacement computer, so I am getting a 2.0 aluminum Macbook. The specs are pretty much identical to the computer I have right now (I have a 2.0GHz Core Duo, 2GB, 160GB). Not a 2.4 MB but hey, I am not complaining. I'm very excited
That is great news! Congratulations!
Hey guys, good news. I spoke to someone in customer relations, and told her my story and all the problems I've been having with my Macbook. She looked at my service record and saw all the repairs done in 2008 alone. She didn't hesitate to offer a replacement computer, so I am getting a 2.0 aluminum Macbook. The specs are pretty much identical to the computer I have right now (I have a 2.0GHz Core Duo, 2GB, 160GB). Not a 2.4 MB but hey, I am not complaining. I'm very excited
Well done !!!!
I agree about the AppleCare. You don't want to be without it. Congrats. You will love your new MB!
I think I'm going to use the check to throw in a nice big 7200rpm drive. It comes with a year of Applecare so I'm going to buy that next year.
Does anyone know if I still need a screwdriver to install a hard drive in these new Macs? I needed a Torx screw for my whitebook, but since they re-designed the case, do I still need one? Thanks! I can't wait until I have it
Does anyone know if I still need a screwdriver to install a hard drive in these new Macs? I needed a Torx screw for my whitebook, but since they re-designed the case, do I still need one? Thanks! I can't wait until I have it
Hey guys,
I got a shipping label emailed to me... am I supposed to receive a box from Applecare too? I didn't receive one yet, and I can't remember if they said they were sending one to me.
I got a shipping label emailed to me... am I supposed to receive a box from Applecare too? I didn't receive one yet, and I can't remember if they said they were sending one to me.
I printed out the shipping labels and put my macbook in a box of my own then stuck the labels on the box then called UPS and they came the same afternoon and picked up my dead macbook.......once your macbook is scanned in by UPS apple start the ball rolling in sending your replacement.......
I left a voicemail message with the customer service rep that was dealing with my replacement telling him that the macbook had been collected by UPS and i quoted my case number and the tracking number of the UPS shipment.......
Good luck......
Thanks a lot cogsinister! I put my old hard drive in (couldn't find the stock RAM so I'm sending to back to Apple with 2 gigs) and I re-installed 10.4.6 on here to send it back. Talk about a blast to the past! iTunes is green! Hehe. I'm packing it up and shipping it out tomorrow morning. I'll keep you guys updated, when the unibody MB comes in
iTunes is green! Hehe. I'm packing it up and shipping it out tomorrow morning. I'll keep you guys updated, when the unibody MB comes in 
I totally agree here!
I had my G4 since (I believe) 2005ish and the only thing that EVER went south was the SuperDrive which was replaced absolutely free of charge (many thanks to applecare!).
Otherwise, that replaced SuperDrive would have cost me upwards of $350 (according to the Genius)
i have a similary situation currently. My 1st gen Macbook (5/06) has had multiple repairs. 3 top cases, 1 logic board, 1 hard drive, 1 superdrive, 3 invertors, and 1 display. The genius said if it happened again to talk to him personally to discuss "other options" Well three months later the screen flickering started happening again but I have recently moved so wasn't able to go back to the same guy.
I went to the Apple Store in Manhattan Beach and had a great experience. I tried making a genius bar appointment but they were booked through new years but then a manager came up to me and I told him my story so he took my computer back to check the repair history and said that he would check it in for me as a non-repair status and if the problem is verified they will call me with the configuration of my replacement machine. Since mine was CTO they would have to order me a replacement so hopefully in a week I'll have a Macbook with no problems. I didn't even have to mention what the Valley Fair genius told me.
I went to the Apple Store in Manhattan Beach and had a great experience. I tried making a genius bar appointment but they were booked through new years but then a manager came up to me and I told him my story so he took my computer back to check the repair history and said that he would check it in for me as a non-repair status and if the problem is verified they will call me with the configuration of my replacement machine. Since mine was CTO they would have to order me a replacement so hopefully in a week I'll have a Macbook with no problems. I didn't even have to mention what the Valley Fair genius told me.