Do not get your iPhone 7 wet

jorsuss

macrumors member
Original poster
Jul 25, 2007
67
13
So I dropped it in the toilet and it was fully submerged in water for 5 seconds. Wiped it off and it was working ok. The screen started to go directly to sleep and wouldn't let me unlock the phone. Went to a black screen, and then a restore to itunes screen. Then it got extremely hot until it finally went dead and never came back on. Left it off overnight and tried to plug it in but still nothing. Not charging or being recognized by the computer. I took my SIM card out to put it in my old phone and the tray was wet. I'm guessing that water got into the phone and could not get out because of the water resistance. Now I have to pay $99 and wait for them to even get a replacement phone in stock. Definietly accidental damage and my fault but the water resistance of this is disappointing. Apple just called while I was finishing this post to let me know the replacement is in stock. 2 days isn't bad to wait I guess.
 

jorsuss

macrumors member
Original poster
Jul 25, 2007
67
13
There didn't seem to be much impact. It wasn't a very far drop at all. I also have a case on it that could have kept some of the water trapped and had no where to go but in the phone.
 

mattopotamus

macrumors G5
Jun 12, 2012
13,219
3,351
That is definitely within the realm of water resistant, and it is complete **** they are not covering that. I am sure apple is going to face a class action lawsuit. It just doesn't make sense how they can claim that level of water resistance and have happen what you just described not be a manufacture defect.

So if I am using my phone in the rain, like their commercials, and it stops working they will not cover it. I would escalate it, and will if I ever have water damage.

Applecare+ or not. That is a manufacturing issue that should be covered for free.
 

Mlrollin91

macrumors G5
Nov 20, 2008
13,475
8,685
Ventura County
Except, Apple states that water damage isn't covered under the warranty. They may as well have not even given it the rating since they won't stand behind it.
Exactly. Why claim its water resistant if they won't back up that claim.

OP, if you paid via a CC try contacting your company. They usually offer 90 days worth of damage protection and may reimburse you the $99.
 

itsmilo

macrumors 68030
Sep 15, 2016
2,612
5,134
Europe
Except, Apple states that water damage isn't covered under the warranty. They may as well have not even given it the rating since they won't stand behind it.
a company is not above the law and if Apple gives their device a certain water "resistance" NOT proof kind of rating they damn well have to cover it. thats what the official rating system is for. at least thats how i see it from a EU point of view. terms and conditions can only go so far
 

mattopotamus

macrumors G5
Jun 12, 2012
13,219
3,351
Who can I contact? I sent a feedback email to apple but who knows if that will get read.
I would start with calling apple, and asking to speak to some kind of manager. I am sure others can give you better advice as where to go.

I agree with the Mirollin, why even give it a water resistant rating. They did this with the first gen apple watch, but guess what....they DO cover water damage on those under the manufacture warranty.

I mean they have a commercial with a kid on a skateboard going through a sprinkler. I would say I was doing the same thing and now it is broken.
 

Mlrollin91

macrumors G5
Nov 20, 2008
13,475
8,685
Ventura County
I would start with calling apple, and asking to speak to some kind of manager. I am sure others can give you better advice as where to go.

I agree with the Mirollin, why even give it a water resistant rating. They did this with the first gen apple watch, but guess what....they DO cover water damage on those under the manufacture warranty.
They do? I always read that water damage is not covered on the Apple Watch as well.
 

mattopotamus

macrumors G5
Jun 12, 2012
13,219
3,351
They do? I always read that water damage is not covered on the Apple Watch as well.
They cover it. Tons of people have had it replacement under the manufacture warranty b.c the water resistant rating. The "water damage language" is not listed on the apple watch like the new iPhones.
 
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Mlrollin91

macrumors G5
Nov 20, 2008
13,475
8,685
Ventura County
They cover it. Tons of people have had it replacement under the manufacture warranty b.c the water resistant rating. The "water damage language" is not listed on the apple watch like the new iPhones.
Ah good to know, didn't realize it. Always heard differently, but never bothered to research it.
 

LKN

macrumors 6502a
Oct 3, 2012
550
134
Yorkshire
But the iPhone commercials show more water onnthe phone then what OP had.

Also from the keynote there was a picture of a guy falling into a swimming pool, surely that is more water than what happened with OP phone.

Escalate it and ask to have it sent into the depot where they should conduct futher tests to ensure it meets the IP67 requirements.
 

Mlrollin91

macrumors G5
Nov 20, 2008
13,475
8,685
Ventura County
It's basically fraud in a way, saying it's water resitant but it's not,
Or the OP did get a defective unit. I've seen people swim with it and take it into the ocean. There are plenty of videos of people doing that. Therefore some units are water resistant. But what happened to the OP should be covered without question.
 
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jorsuss

macrumors member
Original poster
Jul 25, 2007
67
13
Yeah my issue isn't with weather they cover it or not, I'm just disappointed in the quality of this feature that they are advertising as a selling point of the phone. It's rated to be in 1 meter of water for 30 minutes but not 6 inches of water for 5 seconds.
 
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itsmilo

macrumors 68030
Sep 15, 2016
2,612
5,134
Europe
But the iPhone commercials show more water onnthe phone then what OP had.

Also from the keynote there was a picture of a guy falling into a swimming pool, surely that is more water than what happened with OP phone.

Escalate it and ask to have it sent into the depot where they should conduct futher tests to ensure it meets the IP67 requirements.
I just read that IP67 is not shock resistent so the bump into the toilet may have exposed it to enough pressure to break the water seal? no idea how things work
 
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timeconsumer

macrumors 68000
Aug 1, 2008
1,770
1,427
Portland
See this is what bothers me. Apple says it's IP67 but how do you prove that you used it within those constraints?

Also one of the biggest reasons I upgraded to the 7 was due to the IP67 rating and Apple showing a cyclist riding in the rain. I'm in the rain often so this was a huge benefit to me.
 

mattopotamus

macrumors G5
Jun 12, 2012
13,219
3,351
Or the OP did get a defective unit. I've seen people swim with it and take it into the ocean. There are plenty of videos of people doing that. Therefore some units are water resistant. But what happened to the OP should be covered without question.
and that is most likely the case. The OP had a defective unit, and should be covered as a manufacture defect. I have AC+ and it makes me want to sink mine just to see what I have to do to get them to replace it for free as an experiment. It should be covered if you are within the IP67 rating and the phone stops working.
 
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DadBod630

Suspended
Oct 13, 2015
138
193
But the iPhone commercials show more water onnthe phone then what OP had.

Also from the keynote there was a picture of a guy falling into a swimming pool, surely that is more water than what happened with OP phone.

Escalate it and ask to have it sent into the depot where they should conduct futher tests to ensure it meets the IP67 requirements.
Ah yes, I'm sure an Apple customer service representative would love to hear about how they should pay for shipping to send his phone to "the depot" so they can run "further tests".
 
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Mlrollin91

macrumors G5
Nov 20, 2008
13,475
8,685
Ventura County
See this is what bothers me. Apple says it's IP67 but how do you prove that you used it within those constraints?

Also one of the biggest reasons I upgraded to the 7 was due to the IP67 rating and Apple showing a cyclist riding in the rain. I'm in the rain often so this was a huge benefit to me.
That commercial wasn't just rain, it was a downpour/thunderstorm. That could potentially involve hail which will cause impacts on the device. So if we think the impact into the toilet caused water to seep, imagine hailstones.