iPhone XR Do you guys trust Best Buy for repairs?

Discussion in 'iPhone' started by mebehere, Aug 8, 2019.

  1. mebehere macrumors 6502

    mebehere

    Joined:
    Sep 21, 2012
    #1
    I had a new XR that had a faulty Taptic Engine. I drove 1.5 hours to the nearest Apple store. They couldn’t fix it so they gave me a replacement phone. The replacement phone has the exact same issue.

    There’s a Best Buy about 45 minutes from me. Anyone have experience with them regarding repairs or replacements? I hate the idea of having to drive 1.5 hours again.

    Thanks.
     
  2. DevinNj macrumors 6502a

    Joined:
    Apr 27, 2016
    Location:
    New Jersey
    #2
    If the Apple store was unable to resolve your issue the first time, I'd escalate it further up the ladder with Apple. I'd stay away from BB. Far away. Call Apple.
     
  3. now i see it macrumors 68040

    Joined:
    Jan 2, 2002
    #3
  4. JPack macrumors 601

    JPack

    Joined:
    Mar 27, 2017
    #4
    Seems extremely unlikely the Taptic Engine would fail exactly the same way. You sure it's not a software issue with an app?
     
  5. acorntoy macrumors 65816

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    May 25, 2010
  6. JBGoode, Aug 8, 2019
    Last edited: Aug 8, 2019

    JBGoode macrumors 6502

    JBGoode

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    #6
  7. DevinNj macrumors 6502a

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    New Jersey
    #7
  8. Newtons Apple macrumors Core

    Newtons Apple

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    Location:
    Jacksonville, Florida
    #8
    I would never allow Best Buy to work on my iPhone.
     
  9. rumz macrumors 6502a

    Joined:
    Feb 11, 2006
    Location:
    Utah
    #9
    My brother had his radio fail on his iPhone 7-- it apparently was a known defect that Apple had a repair program for. Supposedly he could go to an authorized repair center to have it taken care of. Best Buy was the closest, most convenient and could see him sooner, so he went... and got nowhere with them. Said the person who he dealt with was clueless.

    But then, even Apple had to ship it off to have it repaired, which surprised me. I thought they just swapped them out at a certain point of unrepairability. They gave him a 16gb iPhone 6 to use for a week. (This was last month.)
     
  10. Wide opeN macrumors 65816

    Wide opeN

    Joined:
    Aug 27, 2010
    Location:
    Georgia
    #10
    This! Remember when your dad told you he could build you something or find those same pair of shoes but cheaper, and then failed miserably... That's Best Buy trying to repair iPhones.

    LMAO!!!!!!!!!!!!
     
  11. mikzn macrumors 65816

    mikzn

    Joined:
    Sep 2, 2013
    Location:
    Vancouver
    #11
    I have always found Best Buy very good for customer service and much nicer to deal with than the apple store geniuses and you don't need an appointment to get some help or advice.

    I have bought my last 2 MBP's and iPP and apple watch from Best Buy - no regrets with the service - had an issue with a new MBP (screen flickering after 3 weeks) and they replaced with a new one and let me transfer my data and wipe the old drive right in the store - left with my replacement and very happy best buy customer.

    I can't say the same for recent visits to the apple store with my apple watch screen popped off and iPhone 6 battery that needed to be replaced both needed to be left with the apple store? to be sent somewhere? - so I refused to leave the iphone and went to a phone repair booth in the same shopping mall and got my iPhone 6 battery replaced while I had a coffee - 30 min - and a great job
     
  12. DevinNj macrumors 6502a

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    Apr 27, 2016
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    New Jersey
    #12
    You mean my Air Gordon's weren't legit?
     
  13. Wide opeN macrumors 65816

    Wide opeN

    Joined:
    Aug 27, 2010
    Location:
    Georgia
    #13
    No question...

    But sales and repairs are two different things. Hell, Apple doesn't do a good job with repairs sometimes, much less Best Buy.

    There's a person that's right for each job.
     
  14. mebehere thread starter macrumors 6502

    mebehere

    Joined:
    Sep 21, 2012
    #14
    I wouldn’t say it failed. The haptics still work fine. It’s this weird issue where upon sliding to answer a call while the phone is vibrating, there are two to three abnormal clicks that can be heard and felt, coming from the bottom of the phone. I’ve had a friend call me over and over and it happens around 95% of the time.

    Like I said, it is exactly the same issue. I should have tested it in the store with the replacement phone before I left, but I had no reason to believe I’d end up with the issue on two phones. I’ll be testing it this next time, whether it’s repaired or another replacement.

    By the way, I set this phone up as new to see if that would make any difference. It didn’t. Definitely a hardware issue again.
     
  15. wellander1 macrumors regular

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    Apr 30, 2019
    Location:
    Prescott Az
    #15
    I only take my apple products to apple stores.
     
  16. Vally1945 macrumors newbie

    Vally1945

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    Aug 8, 2019
    Location:
    Palm Springs, CA
    #16
    Amen!
     
  17. mebehere thread starter macrumors 6502

    mebehere

    Joined:
    Sep 21, 2012
    #17
    What do you mean by escalate? I did call AppleCare and was going to set up an express exchange. I was told by three people, including a supervisor, that a $499 hold would be placed on my card until I received the replacement phone in the mail and sent the current one in.

    Then I started the process online and it was going to be $840 or so, the cost of a new XR plus tax, even though they’d be sending a replacement phone.

    I didn’t want that $840 hanging around on my card in case something went wrong. So I canceled that.

    Is there something else I can do to make the process easier and not have to drive to a store?
     
  18. mikzn, Aug 8, 2019
    Last edited: Aug 9, 2019

    mikzn macrumors 65816

    mikzn

    Joined:
    Sep 2, 2013
    Location:
    Vancouver
    #18
    I like apple products, but defintely don't like apple customer service and support - I agree with your comment

    1) Apple for making products
    2) 3rd party for customer service and technical support
     
  19. DevinNj macrumors 6502a

    Joined:
    Apr 27, 2016
    Location:
    New Jersey
    #19
    You didn’t have a resolution by going to the Apple store so calling Apple is the next step towards a resolve. Sounds like you’ve done that already. Unfortunately yes, when they express a phone out, they do put a hold on a card. I’m not sure what else can be done. Sorry.
     
  20. PinkyMacGodess macrumors 601

    PinkyMacGodess

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    Mar 7, 2007
    Location:
    Midwest America.
    #20
    Look up 'COINTELPRO'. You didn't have to break the law...
     
  21. mebehere thread starter macrumors 6502

    mebehere

    Joined:
    Sep 21, 2012
    #21
    Thanks for all your replies. I suppose I’ll go back to the Apple store. I just wish I could be reimbursed for gas. Oh well.
     
  22. bushman4 macrumors 68020

    Joined:
    Mar 22, 2011
    #22
    If Apple couldn’t fix it then for sure BestBuy can’t
    Sometimes there’s a bad batch of iPhones
    That all have the same problem. It happened to me. 3 exchanges till I got a good one
    Best bet go back to Apple don’t worry about the drive. It’s more important to get a good iPhone
     
  23. Turnpike macrumors 6502

    Turnpike

    Joined:
    Oct 2, 2011
    Location:
    New York City!
    #23
    NEVER. I wouldn't trust Best Buy to give me info on an item on the shelf without looking it up myself. I don't know of ANYONE who didn't get ripped off or wrong info from their "Geek Squad". I would sell something as is on Ebay and buy a new one before having Best Buy handle a repair. I would, however, buy a new Apple product from BestBuy if they were local and I didn't want to wait.
     
  24. zhenya macrumors 603

    zhenya

    Joined:
    Jan 6, 2005
    #24
    We had BestBuy replace the screen on my wife's iPhone 6s. They were professional and did it while we waited. Like new. Oh, they also previously replaced the battery under the $29 program.

    Within the scope of repairs they are equipped to perform, I would trust them. For things like battery and screen replacements, I understand they have Apple's special tools that should make for more consistent results. If it's something outside of their capabilities, they will tell you that.
     
  25. ericwn macrumors 68030

    Joined:
    Apr 24, 2016
    #25
    I only know a few BestBuy locations and never really like being in one to begin with. I wouldn’t use them for service if I can go to Apple directly.
     

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