Do you trust OWC products?

Discussion in 'Mac Accessories' started by pjny, Apr 9, 2013.

  1. pjny macrumors 6502a

    Joined:
    Feb 18, 2010
    #1
    Hi,

    I heard about OWC products on this forum and how they have a sterling reputation in the Mac community. However, two products I purchased from them have experienced catastrophic problems and their tech support was less than helpful in terms of shouldering possible blame on the actual devices in question.

    I first bought an Extreme Pro SSD and that suddenly died a year after purchase. I lost a little bit of data that I had not backed up in 2 days.

    I got the Newertech Guardian Maximus RAID enclosure and 7 months later both drives were corrupted simultaneously. I turned on the drive and got the dreaded "The disk you inserted was not readable by this computer." I saw the "rebuild" light blink but the drive indicators did not go red to indicate which drive was dead.

    Tech support said reformat and let us know if it happens again. Thankfully was able to get the data back using Data Rescue 3.

    Should I just send the Newertech back?

    OWC sells has the same RAID enclosure(Mercury Elite Pro RAID 2-Bay Quad Interface Enclosure). Is that more reliable than the Newertech? I heard people lost data on both Newertech drives because of hardware failures.

    Thanks.
     
  2. thedeske macrumors 6502a

    Joined:
    Feb 17, 2013
    #2
    Purchased a lot from OWC over the years for myself and clients. A firewire 400 drive failed many years ago, but that was replaced. Good company. No product is bullet proof from any vendor.

    The Mercury Elite might be a better build over the Newer, but that's a guess. No experience with the Newer box. I tend to favor Caldigit Raid over any of the others. Their hardware is a step above.

    Good Luck
     
  3. Giuly macrumors 68040

    Giuly

    #3
    Newertech is an OWC brand, the difference is that one is black and the other one is silver. If you want an alternative, there is the LaCie 2big.
    [​IMG]
     
  4. mentaluproar macrumors 68000

    mentaluproar

    Joined:
    May 25, 2010
    Location:
    Ohio, USA
    #4
    I have ordered from them several times in the past. My favorite purchase was a 3TB mercury elite al-pro about a year ago. It's been fantastic.
     
  5. Macsonic macrumors 65816

    Macsonic

    Joined:
    Sep 6, 2009
    Location:
    Earth
    #5
    I've purchased rams and optical drives from OWC in the past and so far all are working fine. As long as OWC continues to have strong after sales tech support that should be fine. After sales support is the "bread and butter" for most companies
     
  6. dazed macrumors 6502a

    Joined:
    Jun 23, 2007
    #6
    I've bought ram and ssd's from OWC. Not a single issue so far.
     
  7. gwerhart0800 macrumors 6502

    Joined:
    Mar 15, 2008
    Location:
    Loveland, CO
    #7
    I have purchased memory upgrades and 2.5" disk enclosures. All have been fine. SSDs and HDs are a statistical crap shoot. If you look at reviews for SSDs on sites like NewEgg, you will see plenty of horror stories. The question that nobody can answer is of whether or not OWC's failure rate is any higher than any other manufacturer. There is no independent way to tell. The reviews are not a valid statistical sample because they are not random.
     
  8. Acorn macrumors 68020

    Acorn

    Joined:
    Jan 2, 2009
    Location:
    macrumors
    #8
    I bought ram from OWC and had no issues with it. its been about 6 months.
     
  9. cxc273 macrumors regular

    Joined:
    Dec 12, 2012
    #9
    I've bought a number of items from them and not had any issues.
     
  10. Fishrrman macrumors G3

    Joined:
    Feb 20, 2009
    #10
    "However, two products I purchased from them have experienced catastrophic problems and their tech support was less than helpful in terms of shouldering possible blame on the actual devices in question."

    I kind of hesitate to go public with this kind of stuff, but I've bought three products from OWC -- and all three had problems.

    - RAM -- eventually gave errors and had to remove it

    - Ministack -- ran for a while, then quit on me.

    - Voyager Quad -- also ran for a while, then had problems. It came with USB3, and that NEVER once worked when connected to my new Mac Mini. Now it won't even work properly via USB2 with other drives.

    Perhaps I'm just jinxed with their stuff... (sigh)
     
  11. oldhifi macrumors 6502a

    oldhifi

    Joined:
    Jan 12, 2013
    Location:
    USA
    #11
    Excellent customer service, I returned a item to them..no problems..:)
     
  12. Oldmanmac, Apr 10, 2013
    Last edited: May 6, 2013

    Oldmanmac macrumors 6502

    Joined:
    Mar 31, 2012
    #12
    If OWC monitors this thread....

    Seems support is good at times, others not so much.
    Keep in mind next time I need some thing!
     
  13. \-V-/ Suspended

    \-V-/

    Joined:
    May 3, 2012
    #13
    Currently using RAM and an SSD from them and they've been working great (including RAM I purchased from them for an ancient Mac).
     
  14. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #14
    OWC does have a great reputation, but like any company that deals with a large volume, there will inevitably be situations where a few customers are not satisfied. I've had nothing but good experiences with them and their products.
     
  15. xlii macrumors 68000

    xlii

    Joined:
    Sep 19, 2006
    Location:
    Millis, Massachusetts
    #15
    In the last 4 years I've purchased 5 3.5" drive enclosures and 3 2.5" drive enclosures from them. Two of them went bad and OWC's support stood behind their product and I received replacement enclosures without delay or hassle.
     
  16. LeicaM8 macrumors member

    LeicaM8

    Joined:
    Nov 29, 2012
    Location:
    West Michigan
    #16
    I've had no problems with my purchases from OWC, but only been buying from them for about 2yrs and none have had a hiccup (Ram, USB Drive, ssd sled for my MacPro) so can't comment on their aftercare. I've had a number of prepurchase questions answered kindly and professionally though.

    I'll give any vendor slack when it comes to Hard Drives - they're reliability is a random crapshoot and their lifespans are too. I don't trust em. Same goes for SSDs for that matter. I do trust enclosures more than the drives in them, but none are going to be perfect and not all of em that do run well will run well forever.

    Hope you found an acceptable solution for your drive issues.

    Sincerely
    Richard in Michigna
     
  17. AppleMac1987 macrumors newbie

    Joined:
    Mar 3, 2009
    Location:
    Europe/Netherlands
    #17
    Yes, I trust OWC products. Top quality, excellent service, never had problems.
    I bought: OWC SSD's for Mac Pro, Mac mini, iMac, MacBook Pro, MacBookAir+Aura for Retina and MacBookAir, Accelsior's, Data Doublers, NewerTech Batteries and a lot more.
     
  18. JoeG4 macrumors 68030

    JoeG4

    Joined:
    Jan 11, 2002
    Location:
    Bay Area, Ca.
    #18
    Not really. I purchased 2 Newertech batteries from OWC, and a refurb apple magasfe adaptor.

    The powerbook battery worked, in fact it works pretty well even now, but it didn't sit quite flush and the aluminum was obviously glued on and you can see the glue was a little sloppy, plus it didn't match the case exactly, and the battery meter didn't work as well.

    The iPod 2nd gen battery was probably a bad idea. The last time I got my ipod out and plugged it in to charge, the battery bloated up and nearly killed the hard drive.

    The magsafe brick was a dud, so I exchanged it for another, and that one obviously had a broken pin (one of the pins was stuck inside the plug head).

    I don't think their quality control is very good.

    However, I really wanted to like them, and I rarely see people complain about them, so maybe I just got really unlucky. *shrug*
     
  19. DesertEagle macrumors 6502a

    DesertEagle

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    Jan 10, 2012
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    /home @ 127.0.0.1
  20. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #20
    I've purchased from OWC on numerous occasions and contacted their support a handful of times. In all cases I've been extremely pleased with the purchase, build quality and customer support. Top notch company, products and they have great people to help if you need help
     
  21. eawmp1 macrumors 601

    eawmp1

    Joined:
    Feb 19, 2008
    Location:
    FL
    #21
    OWC has been my source for gear for over a decade. One drive enclosure had a bad chipset, but was replaced without any issues. Price, selection, cutover service have all been without peer.
     
  22. Parasprite macrumors 68000

    Parasprite

    Joined:
    Mar 5, 2013
    #22
    I've only bought the Data Doubler kit for 2012 Mini and an SSD from them but the (video) instructions provided were very helpful and enough to get in and out without breaking anything.

    On the other hand, the instructions for the RunCore SSD I bought for the 1st gen MBA (not many options available) were pretty unhelpful and written in broken English. Fortunately there is a good iFixit guide for that, otherwise I would have been pretty lost (keep in mind that the MBA HD is a lot easier to replace than the Mini's).

    Disclaimer: I've only had it for 3 months.
     
  23. dmax35 macrumors 6502

    Joined:
    Jun 21, 2012
  24. msarro macrumors newbie

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    Apr 25, 2013

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