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Does anybody speak Hindi? (Adobe)

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0071284

Cancelled
Original poster
Jan 15, 2008
170
31
Removed by myself, the OP, as it had the unintended consequence of being perceived to be racist.
My apologies to those offended.



Does anybody have any accurate or official response from Adobe as to what products will receive retina support and/or when it will arrive?

Thanks for any response or links.
 
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Huh? Although many call centers are in India, in my experience they speak English fine.

As for being informed about Adobe's product roadmap that's not their job.
 
^ I think the joke is that their accent in English is so strong that it still sounds like Hindi and it's still impossible to communicate properly.
 
blueroom said:
Huh? Although many call centers are in India, in my experience they speak English fine.

As for being informed about Adobe's product roadmap that's not their job.
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I have no idea what Adobe's (whoever that even is) job is, but I do know that it would be beneficial to their bottom line* if people knew if their products would work with current hardware. Adobe had no problem letting people know they were updating Lr to work with the Canon 5DM3. They should let people know if their products will work with the new MacBooks. It would prevent people from having to switch to Aperture.

*Five years of nothing
 
pgiguere1 said:
^ I think the joke is that their accent in English is so strong that it still sounds like Hindi and it's still impossible to communicate properly.
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Their accent might be strong, but nowhere near "impossible to communicate".
 
pgiguere1 said:
^ I think the joke is that their accent in English is so strong that it still sounds like Hindi and it's still impossible to communicate properly.
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It is impossible to communicate with them properly. When I call Apple they are awesome. Adobe...not so much.
 
Call centers rarely have skilled technicians answering the phones, instead they rely on "expert system" databases which for the most part contains little more than past cases cross indexed.
Most (all) of the problems they troubleshoot can be solved if users took the time to RTFM.
call-center.jpg

Madvillain said:
I have no idea what Adobe's (whoever that even is) job is, but I do know that it would be beneficial to their bottom line* if people knew if their products would work with current hardware. Adobe had no problem letting people know they were updating Lr to work with the Canon 5DM3. They should let people know if their products will work with the new MacBooks. It would prevent people from having to switch to Aperture.
Click to expand...
Third party Software & Hardware are NEVER in sync, just give it time and if demand is high enough it'll happen. After all Adobe NEVER said Photoshop / whatever was Retina ready, at least not yet.
 
Madvillain said:
I called Adobe to ask about retina support.

Unfortunately, I do not speak Hindi, which I believe is the official language of India.
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No Internet access then?

The Official languages of India are English and Hindi.

They may have been having trouble with American English if that's what you were speaking. :)
 
Madvillain said:
I
Does anybody have any accurate or official response from Adobe as to what products will receive retina support and/or when it will arrive?
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No, Adobe has not given an official date. John Nack, a product manager at Adobe (currently mobile, formerly photoshop) only had this to say:

http://blogs.adobe.com/jnack/2012/06/photoshop-cs6-retina-display-support.html said:
I don’t have further details (date, info about other apps) to share at the moment.
Click to expand...

If John Nack can't give details on dates, customer support certainly won't be able to.

Note that Adobe is historically a bit reticent about announcing dates more than a couple weeks out, usually giving things like "in the fall"....
 
Rajpdx said:
No Internet access then?

The Official languages of India are English and Hindi.

They may have been having trouble with American English if that's what you were speaking. :)
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The Indian constitution recognizes 18 languages of India. The call centers are mainly in the south of the country, where the languages spoken (Tamil, Telugu, Kannada, Malayalam) are completely unrelated to Hindi. It's unlikely your person at the call center knew Hindi at all. For all intents and purposes, English is the main link language. Note also that many Indian languages have completely different mutually unintelligible writing systems.
 
Is it just me or did this post come across as a bit racist. I am not saying it was intended, just how it was perceived.
 
Madvillain said:
I called Adobe to ask about retina support.

Unfortunately, I do not speak Hindi, which I believe is the official language of India.


Questions:

Why bother having PST hours of business when your call center is answered by people in India?
Does anybody have any accurate or official response from Adobe as to what products will receive retina support and/or when it will arrive?

Thanks for any response or links.
Click to expand...

I like Indians, I think they're great people for the most part. But, I talked to someone on Adobe's support and it took me 5 minutes to tell them my email address. If you have to have every word of every sentence spelled out to you to communicate, you're not speaking the language.
 
Asking a Customer Service representative on Adobe's help line about their future product compatibility and availability is like asking a Specialist on the floor of the Apple Store about the specs and release date for the iPhone 5.
 
This is funny because I watched the movie "Outsourced" yesterday.

The official language of India is English, not Hindi. Also, all customer service reps I've dealt with, even those from India, have perfectly understandable accents.

OP is just being a racist.
 
that1guyy said:
This is funny because I watched the movie "Outsourced" yesterday.

The official language of India is English, not Hindi. Also, all customer service reps I've dealt with, even those from India, have perfectly understandable accents.

OP is just being a racist.
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http://en.wikipedia.org/wiki/Languages_of_India

Hindi is official. English is a subsidiary official language.
 
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Madvillain said:
Apparently I am racist because when calling a company that is based in the USA and sells products in the USA I think it reasonable to actually speak to somebody in the USA, or, at least speak to somebody that the majority of the USA could understand.

I guess all of these people are racist as well: http://bit.ly/MQ0cJO
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1 of those complaints is about speaking to someone they can barely understand so.. ? it is you and that person?

Apple is an American company that sells products all over the world and they outsource their product building to China because it is cheaper to do so and they outsource their phone support to India because it is cheaper to do so. The American way, no?

I read an article not long ago that China is hoping to get on the phone support train as well but they lack the english skills of the Indians.

Although I think the main point is that you are trying to contact customer service about something for which they can't help you with. So what is your point?
 
brand said:
Is it just me or did this post come across as a bit racist. I am not saying it was intended, just how it was perceived.
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brand is right. Seriously though, cool down the racism and do a quick google search for your answers man. No matter how alone you think you are (OP) there are people that have asked and received answers to your very questions.
 
I did about 3 minutes of research just now. Here is what I found:

I have 0.06 posts per day here. That is a very very low number compared to those who are on here arguing things that are simply not true. I then went and looked at the recent post lists of those people and I noticed that they are filled, for the most part, with pretty pointless comments that add nothing productive to the thread they are participating in. To those that don't post at all - go check for yourselves.

I'll stick to my 0.06 and go outside now. No sense in feeding what can't be filled.
 
Madvillain said:
I did about 3 minutes of research just now. Here is what I found:

I have 0.06 posts per day here. That is a very very low number compared to those who are on here arguing things that are simply not true. I then went and looked at the recent post lists of those people and I noticed that they are filled, for the most part, with pretty pointless comments that add nothing productive to the thread they are participating in. To those that don't post at all - go check for yourselves.

I'll stick to my 0.06 and go outside now. No sense in feeding what can't be filled.
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But you have to make sure you get that last pointless jab in. Oh wait...
 
I am giving you the benefit of the doubt and fully believe that you did not intend for it to sound racist. I just wanted to see if it sounded the same way to others as it did me. Please accept my apologies if I have offended or embarrassed you. I just pickup on or notice things like this.
 
Originally Posted by Madvillain
Apparently I am racist because when calling a company that is based in the USA and sells products in the USA I think it reasonable to actually speak to somebody in the USA, or, at least speak to somebody that the majority of the USA could understand.

I guess all of these people are racist as well: http://bit.ly/MQ0cJO
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The bolded part is the only useful thing that the OP contributed to this thread.
 
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