Does anybody speak Hindi? (Adobe)

Discussion in 'MacBook Pro' started by Madvillain, Jul 2, 2012.

  1. Madvillain, Jul 2, 2012
    Last edited: Jul 2, 2012

    Madvillain Guest

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    #1
    Removed by myself, the OP, as it had the unintended consequence of being perceived to be racist.
    My apologies to those offended.



    Does anybody have any accurate or official response from Adobe as to what products will receive retina support and/or when it will arrive?

    Thanks for any response or links.
     
  2. blueroom macrumors 603

    blueroom

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    #2
    Huh? Although many call centers are in India, in my experience they speak English fine.

    As for being informed about Adobe's product roadmap that's not their job.
     
  3. pgiguere1 macrumors 68020

    pgiguere1

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    #3
    ^ I think the joke is that their accent in English is so strong that it still sounds like Hindi and it's still impossible to communicate properly.
     
  4. Madvillain thread starter Guest

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    #4
    I have no idea what Adobe's (whoever that even is) job is, but I do know that it would be beneficial to their bottom line* if people knew if their products would work with current hardware. Adobe had no problem letting people know they were updating Lr to work with the Canon 5DM3. They should let people know if their products will work with the new MacBooks. It would prevent people from having to switch to Aperture.

    *Five years of nothing
     
  5. Drask macrumors regular

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    #5
    Their accent might be strong, but nowhere near "impossible to communicate".
     
  6. Madvillain thread starter Guest

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    #6
    It is impossible to communicate with them properly. When I call Apple they are awesome. Adobe...not so much.
     
  7. blueroom macrumors 603

    blueroom

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    #7
    Call centers rarely have skilled technicians answering the phones, instead they rely on "expert system" databases which for the most part contains little more than past cases cross indexed.
    Most (all) of the problems they troubleshoot can be solved if users took the time to RTFM.
    [​IMG]
    Third party Software & Hardware are NEVER in sync, just give it time and if demand is high enough it'll happen. After all Adobe NEVER said Photoshop / whatever was Retina ready, at least not yet.
     
  8. blow45 macrumors 68000

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    #8
    Well, if there is one...
    http://shop.oreilly.com/product/0636920014553.do
    Mac OS X Lion: The Missing Manual

    :D
     
  9. Rajpdx macrumors regular

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    Jun 16, 2012
    #9
    No Internet access then?

    The Official languages of India are English and Hindi.

    They may have been having trouble with American English if that's what you were speaking. :)
     
  10. AlanShutko macrumors 6502a

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    #10
    No, Adobe has not given an official date. John Nack, a product manager at Adobe (currently mobile, formerly photoshop) only had this to say:

    If John Nack can't give details on dates, customer support certainly won't be able to.

    Note that Adobe is historically a bit reticent about announcing dates more than a couple weeks out, usually giving things like "in the fall"....
     
  11. glhiii macrumors regular

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    #11
    The Indian constitution recognizes 18 languages of India. The call centers are mainly in the south of the country, where the languages spoken (Tamil, Telugu, Kannada, Malayalam) are completely unrelated to Hindi. It's unlikely your person at the call center knew Hindi at all. For all intents and purposes, English is the main link language. Note also that many Indian languages have completely different mutually unintelligible writing systems.
     
  12. IbisDoc macrumors 6502

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    #12
    They speak English better than most Americans.
     
  13. golu14 macrumors regular

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    Delhi, India
  14. brand macrumors 601

    brand

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    #14
    Is it just me or did this post come across as a bit racist. I am not saying it was intended, just how it was perceived.
     
  15. sireShonBohn macrumors regular

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    #15
    I like Indians, I think they're great people for the most part. But, I talked to someone on Adobe's support and it took me 5 minutes to tell them my email address. If you have to have every word of every sentence spelled out to you to communicate, you're not speaking the language.
     
  16. MacDawg macrumors P6

    MacDawg

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    #16
    Asking a Customer Service representative on Adobe's help line about their future product compatibility and availability is like asking a Specialist on the floor of the Apple Store about the specs and release date for the iPhone 5.
     
  17. Madvillain, Jul 2, 2012
    Last edited: Jul 2, 2012

    Madvillain thread starter Guest

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    #17
  18. that1guyy macrumors 6502

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    #18
    This is funny because I watched the movie "Outsourced" yesterday.

    The official language of India is English, not Hindi. Also, all customer service reps I've dealt with, even those from India, have perfectly understandable accents.

    OP is just being a racist.
     
  19. Madvillain, Jul 2, 2012
    Last edited: Jul 2, 2012

    Madvillain thread starter Guest

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    #19

    http://en.wikipedia.org/wiki/Languages_of_India

    Hindi is official. English is a subsidiary official language.
     
  20. leenak macrumors 68020

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    #20
    1 of those complaints is about speaking to someone they can barely understand so.. ? it is you and that person?

    Apple is an American company that sells products all over the world and they outsource their product building to China because it is cheaper to do so and they outsource their phone support to India because it is cheaper to do so. The American way, no?

    I read an article not long ago that China is hoping to get on the phone support train as well but they lack the english skills of the Indians.

    Although I think the main point is that you are trying to contact customer service about something for which they can't help you with. So what is your point?
     
  21. DaveTheGreat macrumors member

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    Oct 12, 2011
    #21
    brand is right. Seriously though, cool down the racism and do a quick google search for your answers man. No matter how alone you think you are (OP) there are people that have asked and received answers to your very questions.
     
  22. Madvillain thread starter Guest

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    #22
    I did about 3 minutes of research just now. Here is what I found:

    I have 0.06 posts per day here. That is a very very low number compared to those who are on here arguing things that are simply not true. I then went and looked at the recent post lists of those people and I noticed that they are filled, for the most part, with pretty pointless comments that add nothing productive to the thread they are participating in. To those that don't post at all - go check for yourselves.

    I'll stick to my 0.06 and go outside now. No sense in feeding what can't be filled.
     
  23. calderone macrumors 68040

    calderone

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    #23
    But you have to make sure you get that last pointless jab in. Oh wait...
     
  24. brand macrumors 601

    brand

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    #24
    I am giving you the benefit of the doubt and fully believe that you did not intend for it to sound racist. I just wanted to see if it sounded the same way to others as it did me. Please accept my apologies if I have offended or embarrassed you. I just pickup on or notice things like this.
     
  25. IbisDoc macrumors 6502

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    #25

    The bolded part is the only useful thing that the OP contributed to this thread.
     

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