Does apple replace brand new iPhone 5 with refurbished one ?

Discussion in 'iPhone' started by Sean552, Apr 8, 2013.

  1. Sean552 macrumors newbie

    Joined:
    Apr 7, 2013
    #1
    I paid 200 dollars for a new iPhone 5 on Wednesday it came with dents I brought it back today AT&T sent me to apple and the apple employee i got was nice he helped me out and said he was gonna change the iPhone with a new one but I have to wait 3 days to get it cause they don't have my type of phone in stock and he said I do not need to bring the box and I will just receive the phone but I ended up asking again and he said I will receive a brand new one
     
  2. samven582 macrumors 6502a

    Joined:
    Jan 2, 2009
    #2
    yup. Its going to replaced with a refurbished unit
     
  3. CBillups1 macrumors 6502a

    CBillups1

    Joined:
    Sep 1, 2008
    Location:
    Michigan
    #3
    where did you get one for $200? :confused: :confused: :confused:

    help a brother out
     
  4. cjmillsnun macrumors 68020

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    Aug 28, 2009
    #4
    They're $199 with a 2 year contract on most US carriers.
     
  5. bozzykid macrumors 68020

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    Aug 11, 2009
    #5
    Any US carrier is my guess. Of course that comes with a contract.
     
  6. cjmillsnun macrumors 68020

    Joined:
    Aug 28, 2009
    #6
    It'll be a refurb and that's no bad thing.

    The refurbs have come back because of an issue. They are thoroughly tested before they are given out again. Any casings are normally replaced with new.

    Your phone will be as good as new and will continue to have the full 12 month limited warranty.
     
  7. Ajones330 macrumors 6502a

    Ajones330

    Joined:
    Jul 9, 2008
    Location:
    SEC Country
    #7
    My replacement worked better than the original so I wouldn't worry about the refurb...
     
  8. lordofthereef macrumors G5

    lordofthereef

    Joined:
    Nov 29, 2011
    Location:
    Boston, MA
    #8
    If you bought the phone from Apple, and you are within 30 days of purchasing it, they will replace it with a new one, not a refurb. That said, refurbs are as good as new IMO.
     
  9. MVRL macrumors regular

    MVRL

    Joined:
    Oct 17, 2011
    #9
    after 6 months of use, my old iP5 accumulated some dusts and lint in the back camera cavity, so I decided to return it the other day. I did not ice that the model number went from MD of my old iP5 to ND of this new white box iPhone, which I suspect is a refurbish model naming scheme; but truth be told, I have no complaints, it's pristine and it works just fine.
     
  10. 576316 macrumors 601

    Joined:
    May 19, 2011
    #10
    It's unfair that you could have paid like $600 for a brand new iPhone which turns up defective and they replace it with a second hand one. That's like the biggest slap in the face ever.
     
  11. corvus32 macrumors 6502a

    Joined:
    Sep 4, 2009
    Location:
    USA
    #11
    The white box ones they give you as a replacement have a different model number, but I don't think they are refurbished units.

    I say that because last week the Apple Store here exchanged my iPhone with a white box one, and its serial number indicated it was a week 11 (March) build.
     
  12. bozzykid macrumors 68020

    Joined:
    Aug 11, 2009
    #12
    Unless it is defective within the first 30 days why should you get a new one? And btw, refurbished iPhones are generally higher quality than new ones because they go through much more QA testing. And it is not like you are getting a scratched up phone with broken parts. Most of the exterior is replaced with new parts.
     
  13. itjw macrumors 65816

    Joined:
    Dec 20, 2011
    #13
    Dirty refurb.

    Granted you might find someone somewhere still holding out hopes that white boxes are still new because the iP5 hasn't been out long enough (like they hoped and prayed for months was the case), but after about a month of the OCD rampage of "scuffgate" Apple had oodles and oodles of stock for "refurbs" that required very little to get back into circulation.

    It is what it is. Don't like it? Return the phone.

    If you are outside of the return window, enjoy the refurb.

    It's no big deal...
     
  14. MVRL macrumors regular

    MVRL

    Joined:
    Oct 17, 2011
    #14
    that's an interesting point. I just checked mine, and mine says March, week 12, 2013.
     
  15. simply stunning macrumors regular

    Joined:
    Oct 26, 2010
    #15
    It should be a refurbished unit, but you will not be able to tell the difference, and it make no difference what so ever on resale, or daily use.

    The only other thing you can do, is return the phone to the carrier, and then go buy a new one at apple. The problem will be that the carrier will charge you a restocking fee I'm sure. Also, you aren't gaining anything from this IMO.

    This hole refer vs new thing is all in peoples head. There is no difference in the units. They still carry the same warranty as a new one, and the look/function like new.
     
  16. cyks macrumors 68020

    cyks

    Joined:
    Jul 24, 2002
    Location:
    Westchester County, NY
    #16
    I don't see how it could be considered second hand when the casing and battery are brand new, the insides have been thoroughly cleaned, and it has gone through more testing than a new one off the line.
     
  17. bozzykid macrumors 68020

    Joined:
    Aug 11, 2009
    #17
    It should be a recent date since refurbs get a new manufacturing date. The phone is gutted and put back together with a lot of new and refurbished parts. They don't just stick a used phone back in the box and call it a refurb.
     
  18. 576316 macrumors 601

    Joined:
    May 19, 2011
    #18
    I hadn't looked at it in the way.
     
  19. BrandonZ macrumors 6502

    Joined:
    Jul 22, 2008
    #19
    I got a refurb a few weeks ago. It said build was week 9 march 2013
     
  20. MVRL macrumors regular

    MVRL

    Joined:
    Oct 17, 2011
    #20
    yeh, makes sense. i don't see what's wrong with refurbs tbh. they must have been through more tests...etc. to make it out, which is pbly more rigorous than when they assemble a new unit.
     
  21. corvus32 macrumors 6502a

    Joined:
    Sep 4, 2009
    Location:
    USA
    #21
    You're still going play the panel lottery. No getting around that.
     
  22. MVRL macrumors regular

    MVRL

    Joined:
    Oct 17, 2011
    #22
    the panel lottery?
     
  23. Max(IT) Suspended

    Max(IT)

    Joined:
    Dec 8, 2009
    Location:
    Italy
    #23
    I don't think so ... I've got a refurbished iPhone 4 (a perfect one to be honest) and its manufacturing date was the original (about 7 months before).
     
  24. itjw macrumors 65816

    Joined:
    Dec 20, 2011
    #24
    Ahhh yes, the "panel lottery"... it's basically just another nit to pick for people who feel the need to find something wrong with EVERYTHING in order to feel some sort of... well... you know, I'm really not sure what the objective is???

    They'll say the panel is either calibrated too warm (or too cool if they prefer the other), and then gripe that it's ruining their life not being able to get the opposite of what they have. It's a .01% problem, but if they're in the return period they're free to do as they wish...

    If there is anyone out there who doesn't find it odd that there are people that consistently (phone after phone... dozens sometimes) find "problems" with them (besides the people themselves), I would sure like to meet them.

    There will ALWAYS be a segment of consumers that find fault when no one else does. Doesn't mean there's anything wrong with the phone, but it could very well indicate a problem with the person...

    Mind you I do realize there ARE some legitimate problems from time to time. But there have been NO confirmed reports of widespread issues with the screen... just a handful of unhappy people than need to tell you about their plight with theirs.
     
  25. corvus32 macrumors 6502a

    Joined:
    Sep 4, 2009
    Location:
    USA
    #25
    Apple sources commodity parts (such as displays) from multiple vendors to avoid shortages and to put themselves in a better negotiating position. Great for Apple, but not so great for display buffs. Quality is all over the map. You have no idea what you've got until you've bought it, opened it up, and turned it on. If you try to explain to a genius your display sucks but your friend's doesn't, they look at you like you're crazy. They'll offer to exchange it, but now here we go. Let the panel lottery begin.
     

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