Does apple store (genius bar) provide support for iphone 4 with iOS 5

Discussion in 'iPhone' started by IndianGuy, Aug 3, 2011.

  1. IndianGuy, Aug 3, 2011
    Last edited: Aug 4, 2011

    IndianGuy macrumors regular

    IndianGuy

    Joined:
    Jun 14, 2010
    #1
    I have some issue with iPhone 4, which needs to be reviewed by apple store (genius bar). I have installed iOS 5 beta 4 - will this be a problem to obtain support? Do they ask to restore to current stable version before providing support?

    (phone is in 1 year guarantee)


    Thanks


    Update: as many have speculated, yes I have developer account.
     
  2. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #2
    You should restore back to 4.3.5 before bringing it in.
     
  3. Kyotoma macrumors 68000

    Kyotoma

    Joined:
    Nov 11, 2010
    Location:
    Carnegie and Ontario
    #3
    I would definitely restore to the current stable version to see if it fixes your issue or taking it to the Genius Bar.
     
  4. JASApplications macrumors 65816

    Joined:
    Nov 24, 2010
    Location:
    Scarborough, United Kingdom
  5. awadeee macrumors 68020

    awadeee

    Joined:
    Jan 21, 2011
    Location:
    Viper City
    #5
    They may not cover you because you're on a beta. In my opinion, however, I believe that they should service phones on a beta for a software issue, even if they're out of warranty. You're risking your device to test their OS, they should provide service.

    Your best bet would be to restore down to 4.3.5.
     
  6. Hermes Monster macrumors 65816

    Hermes Monster

    Joined:
    May 4, 2010
    Location:
    UK
    #6
    I could be wrong, but I'm pretty sure you can't revert back to iOS4? Fairly confident I read that when starting the process.
     
  7. cambookpro macrumors 603

    cambookpro

    Joined:
    Feb 3, 2010
    Location:
    United Kingdom
    #7
    They say that, but infact it is quite easy to go back to iOS 4.
     
  8. itsalexaye macrumors regular

    Joined:
    Jul 7, 2011
    Location:
    Michigan
    #8
    most likely no, because it is beta and only devs should have it. so restore to 4.3.5
     
  9. Menel macrumors 603

    Menel

    Joined:
    Aug 4, 2011
    Location:
    ATL
    #9
    Maybe he is a dev, anyone can be one, doesn't take much if that's your thing. Working to get his apps ready for Apple's App Store they depend on so much? Eitherway it's irrelevant, doesn't mean he can't have issues.
     
  10. gnasher729 macrumors P6

    gnasher729

    Joined:
    Nov 25, 2005
    #10
    And Apple says very clearly that no beta software should ever be installed on any device that you rely on to be useable.
     
  11. tiptopp macrumors regular

    tiptopp

    Joined:
    Aug 15, 2008
    Location:
    Norwich, UK
    #11
    It depends...

    ... if it's a hardware issue, there's no problem. I had mine replaced because of a faulty home button 3 days before the end of warranty, with iOS5 installed - and they commented on it, played with it (they're not allowed to have it on their own devices) and then gave me a new phone.

    If it looks like software, however, they're not likely to help beyond some general advice. They're not going to shoot you, though, for taking it in and asking - it's not like it's jailbroken!

    Tiptopp
     
  12. Menel macrumors 603

    Menel

    Joined:
    Aug 4, 2011
    Location:
    ATL
    #12
    How else would a developer, do development work and test code if the device isn't usable? :confused:
     

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