Hi, I'm sorry if this post is in the wrong forum, but I didn't know where to post it, and my experience does involve a Macbook Pro. I want to keep this post as ambiguous as possible so that I don't call-out the specific Apple Store that someone and I had problems with. The short of it is, someone and I had less-than-stellar experiences at a local Apple Store for a Macbook Pro service. I decided to complete and submit a detailed feedback on Apple's site: https://www.apple.com/retail/feedback/ So my question is, does Apple actually read and take store feedbacks seriously? I know that I'm coming off as entitled with this, but it angers me when someone I care for has a bad experience. As a side note: Even if Apple doesn't read the feedback, submitting it was a bit cathartic for me. Haha.