sofianito
macrumors 65816
You could build a nice and powerful Hackintosh if you want to run Mac OS X... Checkout tonymac...
Don't buy the Retina --- Apple just lost a customer
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You could build a nice and powerful Hackintosh if you want to run Mac OS X... Checkout tonymac...
dragonjinse
macrumors 6502
Or maybe next time if something broken.. just go to another apple store...
They might be nicer to you.
I went to 2 different AT&T store (well, it's not Apple store but it could be the same way). Different store = different manager = different way they solve the problem(?)
The 1st store was very nice. I bought the iPhone 4&5 there. They told me I can return/exchange my phone within 14 days at any AT&T store if it got any problems... So my iphone 5 got a problem after 3 days. I went to the different at&t store that was closer to my house. You know what, I was in @#$% At&T store for an hour, arguing with the employees there.
They told me that they didn't give out the exchange for any apple devices! That a #%^%!
So I had to wait for the manager. And the manager there was a douche. He refused to give me an exchange or even refund!
But I kept arguing with him and his loser employee so I got my new iPhone 5.
The 1st store that I went never got this kind of problem. I return my iPhone 4 before = NO PROBLEM!
So the thing is.. you should try to go to different Apple store. It sounds like your apple store (really) sucks!
I love my first/current rMBP. And I don't want you to miss this beautiful piece of work.
Good luck!
They might be nicer to you.
I went to 2 different AT&T store (well, it's not Apple store but it could be the same way). Different store = different manager = different way they solve the problem(?)
The 1st store was very nice. I bought the iPhone 4&5 there. They told me I can return/exchange my phone within 14 days at any AT&T store if it got any problems... So my iphone 5 got a problem after 3 days. I went to the different at&t store that was closer to my house. You know what, I was in @#$% At&T store for an hour, arguing with the employees there.
They told me that they didn't give out the exchange for any apple devices! That a #%^%!
So I had to wait for the manager. And the manager there was a douche. He refused to give me an exchange or even refund!
But I kept arguing with him and his loser employee so I got my new iPhone 5.
The 1st store that I went never got this kind of problem. I return my iPhone 4 before = NO PROBLEM!
So the thing is.. you should try to go to different Apple store. It sounds like your apple store (really) sucks!
I love my first/current rMBP. And I don't want you to miss this beautiful piece of work.
Good luck!
sofianito
macrumors 65816
ahem...
"This time the blues were actually blue, and the greens were actually green, but it regardless felt very off. I can't quite describe the effect accurately, but it was definitely off.."
Felt? Can't describe? Either buy a hardware calibration device (or borrow one) if your color needs are that specific, or calibrate it yourself using the system software. The hardware device will eliminate random subjective notions of what "green" and "blue" should look like. I personally use the Spyder system, and have for years, it is less than $100. (I own a design and publishing company).
Article on calibrating a retina display:
http://blog.datacolor.com/cd-tobie-retina-display-macbook-pro-for-calibration-and-photography/
What you are deeming as defective is more likely a case of ignorance in not knowing how to properly calibrate your screen (to either professional standards or your own personal taste).
"This time the blues were actually blue, and the greens were actually green, but it regardless felt very off. I can't quite describe the effect accurately, but it was definitely off.."
Felt? Can't describe? Either buy a hardware calibration device (or borrow one) if your color needs are that specific, or calibrate it yourself using the system software. The hardware device will eliminate random subjective notions of what "green" and "blue" should look like. I personally use the Spyder system, and have for years, it is less than $100. (I own a design and publishing company).
Article on calibrating a retina display:
http://blog.datacolor.com/cd-tobie-retina-display-macbook-pro-for-calibration-and-photography/
What you are deeming as defective is more likely a case of ignorance in not knowing how to properly calibrate your screen (to either professional standards or your own personal taste).
thermodynamic
Suspended
So that's how people do business - by kneejerk reactions? I hope you don't vote to help elect country leaders; many people vote based solely on a person's looks...
Apple only cares about money. Go to their website and look up the large number of people angry over the 2011 MBPs (15 or 17") that keep having to replace motherboards for $310 or whatever because the discrete GPU flakes out, they get the new board, and it later flakes again. On a $2000 machine. There should be a proper lawsuit, given how many people have been affected, it was poor engineering on Apple's part.
I will be waiting a while after the 2013s come out in October - just to be safe. We don't need to be burned and we don't need to see others act shallow and out of emotional response.
P.S. Apple, you're welcome for all the people I just sent your way to buy new MBPs.
----------
A 2009 or 2010 model; the 2013 models to come look like shiny tiny ashtray receptacles. How one can pack so much processing power into something so small, and not expect it to overheat...
Stop the presses!
Given any manufacturer, you can find a large number of people angry over every one of their products. The idea that Apple would or could be immune to that is ridiculous.
In this particular case, yet again, the ignorant customer has unrealistic and undefinable wishes for a display that likely wasn't even defective. You'll note there are no comparison photos after the return from service. Color is a subjective perception, but actual hardware reproduction is objectively measurable. It has been proven time and again that many people do not want accurate color, but rather "impressive" color and have arbitrary and unfulfillable standards.
Size really doesn't matter. Heat transfer and air movement matter. The huge heat sinks and convection cooling could provide the same or better cooling as a tower case. Time will tell.
Ladies and gentlemen, these are life altering problems in our 1st world lifestyle. I mean, seriously? To moan and whine because of a slight yellow tint on a screen you can just do a color calibration on? I just did it on my Retina and got a nice pure white look out of the screen. I get that you spent a pretty penny for the laptop, as did I and many others, but seriously? Get it together.
dragonjinse
macrumors 6502
Then call AppleCare and ship it out (save gas)
Who will pay the fuel?
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Yes, some 2013 models still need to be exchanged for IR, but very few. It just comes with the territory of the display technology in use here.
The color variation is normal and isn't going to change. Some will slip through with uncorrectable color, but nowhere near as many as people on this forum would have you believe.
I've ignored most of the thread, but let's be honest, did you check the color? Because Facebook's background actually is pretty damn grey (#edf0f5).
http://www.color-hex.com/color/edf0f5
Check the CSS yourself if you don't believe me.
thekev
macrumors 604
It should be within reason, but there may be some variation. Speaking of displays, they also shift over time. A year from now the profile would look different. It seems like they've tried to go as close to sRGB as possible, which would be logical due to that still being the standard for web content. Color management is a tricky thing for a number of reasons. Even if you nail the output, visual context can still alter the appearance.
Actually I'm with you somewhat on that. You don't entirely understand calibration, but neither do the others who responded. Basically you guys are even and all grossly ignorant of the subject compared to myself
. I'm being silly here, but really those colorimeters have 0 direct access to hardware. They are applying high level adjustments, which isn't the ideal method. In my opinion the differences shouldn't be immediately noticeable unless they're placed side by side. If you want to argue that they should be absolutely identical side by side, there's a reason NEC, Eizo, Quato, etc. are still in business. Displays are unstable devices and difficult to correlate to such a degree. Apple has never been one of the best in terms of displays and color output. They're usually about "good enough" regardless of the price.
sofianito
macrumors 65816
Any other private feelings, tastes, or thoughts you want to share with us? It is the first time I read someone so proud of being loyal to a company...
The OP just shared his bad experience with the apple store staff. I don't recall reading he was asking people to boycott Apple...
NovemberWhiskey
macrumors 68040
Here's a LPT for anyone new to Apple repair services:
If you are within your return window, RETURN the machine for a brand-new one.
Do not take a repair, or a "remanufactured" unit. For phones, these are the white box ones at the genius bar.
I went through 5 POS "remanufactured" (AKA, refurbished) iPhone 5s. ALL had yellow screens, nicks, scratches, and a few had crazy problems (can't place calls, can't receive calls, loose battery, etc.)
I believe they are using a different supply for remanufactured screens for both phones and laptops.
If you are within your return window, RETURN the machine for a brand-new one.
Do not take a repair, or a "remanufactured" unit. For phones, these are the white box ones at the genius bar.
I went through 5 POS "remanufactured" (AKA, refurbished) iPhone 5s. ALL had yellow screens, nicks, scratches, and a few had crazy problems (can't place calls, can't receive calls, loose battery, etc.)
I believe they are using a different supply for remanufactured screens for both phones and laptops.
GSPice
macrumors 68000
The OP just shared his bad experience with the apple store staff. I don't recall reading he was asking people to boycott Apple...
The title of the thread starts with, "Don't buy the Retina..."
As I am feverishly waiting for the Haswell MBPr, them's fighting words!
Agree with you here. However, for the consumer priced machines they reign supreme. A quick run through your local Best Buy will show you how appallingly bad Windows machines are with color calibration. Compared to the other consumer machines from Dell, Lenovo, HP, Acer etc, they're the 'Best' out of the box...
sofianito
macrumors 65816
Oh sorry then. I thought OP said he won't buy anymore the retina...
OP, there is no major and common benefit doing a boycott because you had an isolated bad experience... On the other hand, calling for a boycott to force Apple to lower its prices brings a major and common benefit to the mass...
OP, I read through your first post and can relate to the problems you've had in regards to Apple's poor attitude and behaviour and their general useless fumbling around. I have has two different damaged MBP machines at different Apple stores when they've been in for repair and that is just the tip of it. My advice would be to very firmly demand a brand new replacement if they fail repairs a number of times. I have found that, when you demand this, they will offer a full refund in the form of the original payment method, which you can use to buy another. The first damage during repair I had they tried to give 10% back in cash and the rest via bank transfer, as per their store terms, to which I demanded it all in cash. They did this, but not after trying to give me the wrong amount as well.
The moral is: while both Apple products and staff experiences used to be excellent some years ago, the latter has appeared to have died off. Try and persevere with the products and hope you don't have to deal with the staff, they're useless.
The moral is: while both Apple products and staff experiences used to be excellent some years ago, the latter has appeared to have died off. Try and persevere with the products and hope you don't have to deal with the staff, they're useless.
thekev
macrumors 604
I usually compare against similar price targets, as Apple's price territory includes some very nice machines and displays in general. This is especially true when we're talking about a 15" rmbp, although refurbished pricing does provide better value.
That's exactly it, it ought to be illegal unless the differently sourced repair parts are really top notch.
FrankB1191
macrumors 6502a
Warning: Car Analogy
Your auto insurance company is usually able to use the lowest cost parts to repair your damaged vehicle. That's not to say Apple is doing this, just responding to "it ought to be illegal."
Your auto insurance company is usually able to use the lowest cost parts to repair your damaged vehicle. That's not to say Apple is doing this, just responding to "it ought to be illegal."
NovemberWhiskey
macrumors 68040
Warning: Car Analogy
Your auto insurance company is usually able to use the lowest cost parts to repair your damaged vehicle. That's not to say Apple is doing this, just responding to "it ought to be illegal."
Not to say you are wrong, or that it is illegal, but the situation is a little different.
Auto insurance companies are third parties, whereas Apple is the OEM manufacturer and vendor. To use your analogy, it would be like having your brand new Lexus break down under warranty, and then fixed with remanufactured engines at a lower quality by Lexus themselves (engines that were rejected for use in brand new cars as they have some sort of fault with them).
Not only that, but I believe that you have the option of choosing either OEM or non-OEM (cheaper) parts used on your vehicle when you get your vehicle repaired under an insurance claim. Apple is not providing us any information or option. We simply get a refurb'd unit.
While I think Apple's process is fine for the most part, I've personally had a lot of trouble with the iphone 5 (5 replacements due to faulty parts). I just think they need to make it more clear to the consumer that these are remanufactured phones. I've had genuises straight up tell me they are "brand new", which is clearly untrue.
I also have to wonder if high quality phones are routed to different stores based on store location. I live in a small suburb, and received 5 faulty phones, all of which were originally manufacture months ago (i.e. they were obviously all refurbed and of low quality).
I then went to an "upscale" location (The Grove in Los Angeles) and the refurbed unit I received was manufactured in the same month that I received it (picked it up in early-mid June, and the serial corresponds with a June build of the same year). It didn't suffer from any of the problems the other phones did, and appeared to be brand new.
Not saying that one case should prove the proposition to be true. Just an interesting personal observation.