Don't You Hate Virgin Media?

Discussion in 'Community Discussion' started by rph105, Mar 2, 2008.

  1. rph105 macrumors 6502

    rph105

    Joined:
    Jul 21, 2007
    #1
    Ahh please tell me someone can relate to my complaining, I am fueled with hate towards Virgin Media, ever since they switched from 'Telewest" and 'NTL' they've been messing everything up;

    • Breakdowns due to "problem in area"
    • Broadband Technical Help Premium line 25p (50¢) per minute
    • Traffic Managing (from 4pm-9pm)
    • Crappy Customer Service that goes straight through to India
    • I've never once got the 20MB I pay for

    They claim to be the only provider in the UK that has an unlimited data service for their broadband but I'm sorry if u you traffic manage my speed from 20MB to 5MB for downloading 3GB between 4-9pm thats not exactly unlimited.

    The same happens with 2MB and 4MB customers, if you have 2MB broadband with virgin media and you download 300MB (like nearly ONE tv show episode) you will be traffic managed to 1MB, yes thats right, HALF YOUR SPEED!

    4MB customers, download 800MB and they'll cut you right downnn to 1MB aswell (I'm not joking).

    You can read more here: http://allyours.virginmedia.com/html/internet/traffic.html
     
  2. Geordie macrumors newbie

    Joined:
    Sep 1, 2006
    Location:
    UK
    #2
    My Virgin Media connection has been really suffering recently. I presumed it was to do with some sort of limiting but was surprised it was so bad and occurring outside of 'peak time' 6-11PM of my previous house Tiscali connection. This all explains it.

    I did some heavily downloading after returning from a week away and it slowed to shocking levels (for about a week) when I left them going all day (usually do during the night only to prevent this kind of thing). I'll have to change my scheduler to pause/severely limit 4-9PM.
     
  3. Eraserhead macrumors G4

    Eraserhead

    Joined:
    Nov 3, 2005
    Location:
    UK
    #3
    BT<<Virgin Media Sorry.

    Use Saynoto0870.com and call one of their free/normal numbers, they WILL be able to put you though even if they lie are ill-informed and tell you otherwise.
     
  4. Queso macrumors G4

    Joined:
    Mar 4, 2006
    #4
    Hah!!! You complain!! Try being on Tiscali for a few weeks and you'll realise just how lucky you are :rolleyes:
     
  5. Eraserhead macrumors G4

    Eraserhead

    Joined:
    Nov 3, 2005
    Location:
    UK
  6. bartelby macrumors Core

    Joined:
    Jun 16, 2004
    #6
    No ISP provides unlimited web access. They all have Fair Use policies in one form or another. VM are one of the better providers.
     
  7. Blue Velvet Moderator emeritus

    Joined:
    Jul 4, 2004
    #7
    Zen, consistently rated and no complaints here, but I'm hardly a heavy user... you get what you pay for. I'd rather eat my toenail clippings than go back to Tiscali.
     
  8. Eraserhead macrumors G4

    Eraserhead

    Joined:
    Nov 3, 2005
    Location:
    UK
    #8
    Yeah but you still need a BT line don't you?
     
  9. Applespider macrumors G4

    Applespider

    Joined:
    Jan 20, 2004
    Location:
    looking through rose-tinted spectacles...
    #9
    Be* although how that will be affected with all the O2 customers coming online who can say.

    Unlimited, haven't noticed any profile shaping, 18MB connection which I seem to actually get and two outages of less than 30 minutes in 2 years both of which were resolved after less than 2 minutes on the phone. ;)
     
  10. Eraserhead macrumors G4

    Eraserhead

    Joined:
    Nov 3, 2005
    Location:
    UK
    #11
    Well good to know I don't have to install Spyware on my machine to use it.

    Surely that is breaking the Data Protection Act anyhow :rolleyes:.
     
  11. SpookTheHamster macrumors 65816

    SpookTheHamster

    Joined:
    Nov 7, 2004
    Location:
    London
    #12
    I'm really happy with Virgin Media, I'm on the 20MB option. At least their (un)fair use policy resets every day and there are no charges. Pretty much all the other suppliers will charge you if you go over your allowance.
     
  12. nazuk macrumors 6502

    nazuk

    Joined:
    Dec 5, 2007
    Location:
    England, UK
    #13
    If you want a very good ISP, and I mean very good ISP...

    http://www.idnet.net/

    You get what you pay for. No throttling, no traffic shaping, and fantastic customer service.

    Read the forums - you'll find the occasional punter wanting help, but most of the forum are about customers telling jokes, and having a laugh about life and stuff. No rants, no dissing about the ISP.

    Checkout:

    http://www.idnetters.co.uk/forums/

    http://bbs.adslguide.org.uk/postlist.php?Cat=&Board=idnet

    PS: I am just a customer, and therefore a fan of IDNET, I do not work for them nor am I associated in anyway. I moved from Pipex (Tiscali) - after being with them for the past 3 or 4 years as a loyal customer. They have got *really bad*

    Try them for a month or two, only 30 days notice required!

    Enjoy!
     
  13. combatcolin macrumors 68020

    combatcolin

    Joined:
    Oct 24, 2004
    Location:
    Northants, UK
    #14
    Im on the cheapest Virgin account, £20 for 2MB and phone.

    Must be said, fairly happy with the service, hoping that Virgin up the 2MB service to maybe 4MB by the end of the year.
     
  14. jmmtn4aj macrumors member

    Joined:
    Feb 29, 2008
    Location:
    Singapore
    #15
    Well, since you asked, no. Because Virgin Media doesn't exist here :p

    Branson does seem like a cool dude though..
     
  15. Shaun.P macrumors 68000

    Shaun.P

    Joined:
    Jul 14, 2003
    Location:
    Omicron Persei 8
    #16
    I'm with SmallWorld, a local cable service. They're fantastic! Unlimited too. They're available in scattered parts of the UK.

    http://www.smallworldmedia.com/
     
  16. OllyW Moderator

    OllyW

    Staff Member

    Joined:
    Oct 11, 2005
    Location:
    The Black Country, England
    #17
    I'm on the the 4GB service and they are currently in the process of upgrading that to 10MB, so hopefully you will be next :)
     
  17. combatcolin macrumors 68020

    combatcolin

    Joined:
    Oct 24, 2004
    Location:
    Northants, UK
    #18
    4GB you say?

    I'll upgrade to that tomorrow!
     
  18. OllyW Moderator

    OllyW

    Staff Member

    Joined:
    Oct 11, 2005
    Location:
    The Black Country, England
    #19
  19. gnasher729 macrumors P6

    gnasher729

    Joined:
    Nov 25, 2005
    #20
    That's one thing that looks really bizarre. Some ISPs in Britain seem to have options like 8Mb, 16Mb, 20Mb where Mb stands for Mega_Bit_ per second, fully knowing that your actual speed is limited by your distance to the nearest BT exchange, and in most cases there is nothing they can do to even get you to 8MBit/second. Someone I know just purchased Sky Broadband, it says "Unlimited data" on the package, and even when I was looking carefully there is no indication that I could find that there is any limitation. There _must_ be some difference in the small print, I just can't find it.
     
  20. SpookTheHamster macrumors 65816

    SpookTheHamster

    Joined:
    Nov 7, 2004
    Location:
    London
    #21
    20MBits would imply a maximum 2.5MBytes. I regularly download at 1.5MBytes, which is acceptable for me. This is cable, rather than ADSL, so the telephone exchange should have no say.
     
  21. Loge macrumors 68020

    Loge

    Joined:
    Jun 24, 2004
    Location:
    England
    #22
    It has to be optional, so don't opt for it.
     
  22. OllyW Moderator

    OllyW

    Staff Member

    Joined:
    Oct 11, 2005
    Location:
    The Black Country, England
    #23
    I've never used any of the Telewest / Virgin Media software anyway, I'm not even sure any of it works on the Mac?

    Even when I was on dial-up on Windows, I used to input all the setting manually. I hate the way ISP software takes over everything on your computer.
     
  23. Phil A. Moderator

    Phil A.

    Staff Member

    Joined:
    Apr 2, 2006
    Location:
    Shropshire, UK
    #24
    I'm on Virgin Media for both TV and Broadband and I've got to say I'm delighted with both: I get 20Mb Broadband which consistently gives 20Mb/s (download progress in Safari regularly shows 2.1 - 2.5 MB/s), and On Demand TV that far surpasses anything available on Sky.
    I would highly recommend Virgin Media to anyone who is in a cabled area, although ymmv...
     

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