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Dot5Hosting...DO NOT USE THEM!!!!
- Thread starter eyelikeart
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I have my own hosting company, StudioMSM.com, I offer full MAC OS X hosting and dedicated hosting packages.
ipacmm said:
Cool, what type of lines are you ran on and how much do they cost (just a rough estimate) ?
NusuniAdmin said:
For information regarding web hosting packages, check out my site:
http://studiomsm.com/webhosting/
for all the information you may need.
I finally cancelled my Dot5hosting account today. They do appear to be attempting to change though. I had to send 3 emails before they would cancel it, but at least it was because they responded in a timely manner, first asking why I wanted to cancel. Then to offer me a new contract with 3 free months, or ask if they could do anything else to satisfy me. Then I replied that I was happy with my new host and just wanted to cancel my account and they did.
At least it looks like they're trying now. but it's too little too late, and I don't trust them anyway.
At least it looks like they're trying now. but it's too little too late, and I don't trust them anyway.
Hey,
Look at this! http://www.themickeyzone.com/archives/000038.php. Also, when I tried to look at the status of dot5hosting's servers (surprise, surprise), it too, was down. (My opinion, it's so bad, you can't see it.) Anyways, look at this and this for laughs. Also , good job with dot5sucks.com.
Dot5Hosting =
Look at this! http://www.themickeyzone.com/archives/000038.php. Also, when I tried to look at the status of dot5hosting's servers (surprise, surprise), it too, was down. (My opinion, it's so bad, you can't see it.) Anyways, look at this and this for laughs. Also , good job with dot5sucks.com.
Dot5Hosting =
well this is not about dot5hosting but i am probably leaving my provider frogee.com. they have recently moved colocation centers and nothing has been right since. Ive had TERRIBLE uptime.
Anyone know of any other cheapish (less than 10 dollar) webhosts out there. I am not too worried about php and all that junk.
Anyone know of any other cheapish (less than 10 dollar) webhosts out there. I am not too worried about php and all that junk.
...by the way, I'd highly recommend www.icdsoft.com. The price is right and you get some bang for your buck. Customer service is also top notch.
Find somone else!!
Here is a quote from my up-teenth time contacting support for different issues.
This took an hour to get ahold of somone and as you can see, I really got no information from him. I never got an email that was promised from the sys admin explaining the situation. And it was not fixed even 8 hours later.
I had to email them 3 more times (last time in bold and caps) to get them to honor their money back guarentee. It's been 2 weeks and no refund yet. How do these places guarentee 99.9% uptime?
Dot 5 is BUNK
Here is a quote from my up-teenth time contacting support for different issues.
This took an hour to get ahold of somone and as you can see, I really got no information from him. I never got an email that was promised from the sys admin explaining the situation. And it was not fixed even 8 hours later.
I had to email them 3 more times (last time in bold and caps) to get them to honor their money back guarentee. It's been 2 weeks and no refund yet. How do these places guarentee 99.9% uptime?
Dot 5 is BUNK
Adamrg said:
Now that was just hilarious. I liked the last two best. How bad can this be? This is just insane, talk about forcing customers to leave.
I'll put a good word in for the web hosting company I use:
http://vonetwork.com/
I have a reseller account with them simply because I have many domains between farm, family and business. Nirosh, who runs VONetwork out of Texas does an excellent job at a very good price. No phone support and he is sometimes slow to get back to me on something but I'm happy with the services. If you pretty much know what you're doing it is an excellent solution. I'm on a Nix machine with WHM and CPanel.
http://vonetwork.com/
I have a reseller account with them simply because I have many domains between farm, family and business. Nirosh, who runs VONetwork out of Texas does an excellent job at a very good price. No phone support and he is sometimes slow to get back to me on something but I'm happy with the services. If you pretty much know what you're doing it is an excellent solution. I'm on a Nix machine with WHM and CPanel.
I so agree!!!!!
The fact that my site has been down for 2 days now with no support makes me want to warn others of this host.
You get what you pay for and its only $4.95 a month but ask these guys to help you and they will ship you to more addresses than you can count passing the buck to the next dept. I find it funny that the picture of the building their housed in is the size of a dennys restraunt yet they can't have just one dept that fixes the problem. Anyway thats my dealing with them.
The fact that my site has been down for 2 days now with no support makes me want to warn others of this host.
You get what you pay for and its only $4.95 a month but ask these guys to help you and they will ship you to more addresses than you can count passing the buck to the next dept. I find it funny that the picture of the building their housed in is the size of a dennys restraunt yet they can't have just one dept that fixes the problem. Anyway thats my dealing with them.
day 3
the abuse@dot5hosting.com seems to be on vacation so the support@dot5hosting.com are picking up the slack. Meanwhile closet@dot5hosting.com is confused on their role is on the situation. Luckly the situation is being looked at by a special team of admin called makeanewemailtostallthem@dot5hosting.com
anyway did i mention its day three with no support
the abuse@dot5hosting.com seems to be on vacation so the support@dot5hosting.com are picking up the slack. Meanwhile closet@dot5hosting.com is confused on their role is on the situation. Luckly the situation is being looked at by a special team of admin called makeanewemailtostallthem@dot5hosting.com
anyway did i mention its day three with no support
I originally dumped them in 2004, but they are still listed as the registrar of my domain. I have spent countless time on the phone with dot5 and emails sent. I posted this on my forum too, hopefully more people will see the problems dot5 has and will not choose them as a host.
http://mytechdirect.net/forum/viewtopic.php?p=7324#7324
http://mytechdirect.net/forum/viewtopic.php?p=7324#7324
dot5 hosting
I am new to this forum>
I also have my hosting through dot5 as well as a number o my clients.
The dot5 support agents are a bunch of clowns. I have been contacting their support for two days now. I have contacted them 11 times with the same query. All i need them to do is import a database for me because it is larger than 2 MB. Therefore it needs to be done from their side.
Anyway i was lucky enough or unlucky enough(depends how you look at it)
to through the support supervisor with this mater. Here's how the conversation went:
You are now chatting with 'Wilson'
Wil: Thank you for contacting Dot5Hosting Live Chat. How may I assist you today?
Gerhard: Hi Wilson. are you dot5 support supervisor
Wil: Yes I am..
Gerhard: great.. i finally get through to you
Gerhard: lets hope you can help me
Gerhard: do you want me to explain my story or should i give you my ticket number
Wil: I am sorry but I won't be able to access any of the information over here..
Wil: as at this moment we are having a router failure which is the reason many of our servers are having issue..
Wil: including our site..
Wil: and the ticket board..
Gerhard: so how are you going to help me
Wil: which won't allow me to check any tickets..
Wil: I am not sure what your issue is pertaining to..
Gerhard: ok...should i explain the situation, and you can than hoepfully, sort out for me
Wil: sure I will
Wil: try the best from my side..
Gerhard: ok... it' quite simple.
Gerhard: i need to upload a database
Gerhard: but the database is larger than 2 MB
Wil: Okay...
Wil: what is exact size of it..?
Gerhard: therefore it needs to be uploaded from dot5 side. am i correct in saying this
Gerhard: its 18MB
Wil: alright.. so that is something which can be done by the level 2 techs..
Wil: and I assume there is a request forwarded in the form of a ticket..
Wil: am I correct..?
Gerhard: ok.. good to hear that it can be done
Gerhard: i have submitted more than one ticket
Gerhard: and this is the 11th time i am contacting dot5 support with the same problem
Gerhard: so you can understand my frustration in this matter
Wil: Okay.. but as I said that can be done by a level 2 tech only... and also you need to ensure that the backup file is there on the server..
Gerhard: yes i can
Gerhard: do you want me to give all the details
Wil: Okay then I would recommend you to upload the file so that someone at level 2 can take care of it..
Gerhard: it has been uploaded and i have given all the information all the 11 times that i have contacted you guys. I have just not received any support or response from dot5. I have only received different excuses from all the agents
Wil: Okay..
Wil: let me see if I can communicate with any level 2 tech..
Gerhard: please get hold of them... i will forward all details again
Gerhard: this is a very urgent matter and needs to be attended to
Wil: I am trying to get hold of them.. but I seriously doubt if I can get hold of anyone..
Wil: so give me a moment..
Gerhard: ok
Wil: I will be right with you.
Gerhard: ok
Wil: alright..
Wil: I am sorry but I could not get hold of any level 2 techs.. coz all of them seems to be engaged in fixing the major issue that I mentioned to you previously..
Wil: so I guess it might take some time to get the database imported for you..
Wil: you can give me the ticket number so that I can have some one look into it once the things are back on track..
Gerhard: what is so difficult in importing a db
Gerhard: why can't you do it
Wil: I am sorry but I am not authorized to do that..
Wil: so I won't be able to import that for you..
Gerhard: how long have dot5 been having server problems
Wil: It has been like an hour..
Gerhard: oh... so why have i been waiting for two days now, to get this problem sorted out
Wil: I am not sure about it.. but if you are providing me the ticket number I can try to get an update on the same..
Gerhard: the last ticket numebr i have is YUL-192565
Wil: alright thank you for that..
Wil: I will have this one taken care of.. once the things are back on track here..
Gerhard: so why have i been pushed from from one end to the other with this matter
Wil: coz that is how the database import works.. if you have the data more than 2M in size and you are not able to break up the backup file then you won't be able to do that by yourself..
Wil: and that can be done by level 2 techs only..
Wil: Anything else I can help you with?
Gerhard: but you haven't answered my question. why has nothing been done
Wil: I am not sure about it..
Wil: Anything else I can help you with?
Gerhard: if there is a problem, i would like to know about it.
Gerhard: I have read some bad things about your support and did not believe them at first
Gerhard: have a look at this
Gerhard: http://www.ussbrewton.com/Dot5Hosting.htm
Gerhard: https://forums.macrumors.com/threads/48863/
Wil: well disappointed to hear that.. but I have repeated about the issue.. that is something which can be done by the senior level techs only..
Gerhard: these are just a few things i have read about dot5 support
Wil: so you do not have any other option than to wait for the issue being resolved..
Wil: Anything else I can help you with?
Gerhard: so why haven't they done anything already
Gerhard: do you understand my frustration?
Wil: Yes I do but nothing that I can do about it..
Gerhard: can i ask you an honest question?
Gerhard: can i
Wil: yes
Gerhard: if you read through our entire conversation. What do you think you have told me
Wil: I told you what I can do for you right in beginning..
Gerhard: which is?
Wil: if the file is more than 2M then I cannot do anything about it..
Wil: it is the senior level techs who needs to look into it..
Gerhard: i know this, that is why i have contacted your support in the first place
Wil: yes.. so you do not have any other option than to wait to get the database restored..
Wil: now is there anything else that I can help you with../
Wil: ?
Gerhard: i know this too... but why is it taking this long.
Wil: I am not sure why it is taking so long.. I have already specified you that I won't be the person working on the issue for yoiu..
Wil: so no use asking this question to me..
Gerhard: it has been two days already, an i have been very patient with this matter
Gerhard: i thought that you as a supervisor will be able to assist me with this query a bit better than your other agents.
Wil: I am sorry but this may be more than that... or less than that..
Wil: I am a supervisor and not a level 2 tech..
Gerhard: but you too, have just repeated the same story over.
Gerhard: and the story is:
Gerhard: our admis are busy with it and it will be done at the earliest
Wil: well that maybe a story for you but that will be the procedure..
Wil: and it cannot be any different to any one..
Gerhard: i understand procedure. I just need to know what is going on. If the problem can be fixed or not.
Wil: I am not sure Gerhard.. I have not seen the file.. I have not worked on the restoration so I won't be able to give any details on the same..
Gerhard: yes i know. But will you be able to advise your 2nd level techs that this is a very urgent matter
Gerhard: and needs to be sorted out asap
Wil: yes I said I will be doing that..
Wil: yes I understand that... and I will be escalating the issue to the senior level techs..
Chat session has ended.
This is where he cut me off.
Anyway the other agents were worse. The problem is still not sorted. They can never give you a straight answer.
I am new to this forum>
I also have my hosting through dot5 as well as a number o my clients.
The dot5 support agents are a bunch of clowns. I have been contacting their support for two days now. I have contacted them 11 times with the same query. All i need them to do is import a database for me because it is larger than 2 MB. Therefore it needs to be done from their side.
Anyway i was lucky enough or unlucky enough(depends how you look at it)
to through the support supervisor with this mater. Here's how the conversation went:
You are now chatting with 'Wilson'
Wil: Thank you for contacting Dot5Hosting Live Chat. How may I assist you today?
Gerhard: Hi Wilson. are you dot5 support supervisor
Wil: Yes I am..
Gerhard: great.. i finally get through to you
Gerhard: lets hope you can help me
Gerhard: do you want me to explain my story or should i give you my ticket number
Wil: I am sorry but I won't be able to access any of the information over here..
Wil: as at this moment we are having a router failure which is the reason many of our servers are having issue..
Wil: including our site..
Wil: and the ticket board..
Gerhard: so how are you going to help me
Wil: which won't allow me to check any tickets..
Wil: I am not sure what your issue is pertaining to..
Gerhard: ok...should i explain the situation, and you can than hoepfully, sort out for me
Wil: sure I will
Wil: try the best from my side..
Gerhard: ok... it' quite simple.
Gerhard: i need to upload a database
Gerhard: but the database is larger than 2 MB
Wil: Okay...
Wil: what is exact size of it..?
Gerhard: therefore it needs to be uploaded from dot5 side. am i correct in saying this
Gerhard: its 18MB
Wil: alright.. so that is something which can be done by the level 2 techs..
Wil: and I assume there is a request forwarded in the form of a ticket..
Wil: am I correct..?
Gerhard: ok.. good to hear that it can be done
Gerhard: i have submitted more than one ticket
Gerhard: and this is the 11th time i am contacting dot5 support with the same problem
Gerhard: so you can understand my frustration in this matter
Wil: Okay.. but as I said that can be done by a level 2 tech only... and also you need to ensure that the backup file is there on the server..
Gerhard: yes i can
Gerhard: do you want me to give all the details
Wil: Okay then I would recommend you to upload the file so that someone at level 2 can take care of it..
Gerhard: it has been uploaded and i have given all the information all the 11 times that i have contacted you guys. I have just not received any support or response from dot5. I have only received different excuses from all the agents
Wil: Okay..
Wil: let me see if I can communicate with any level 2 tech..
Gerhard: please get hold of them... i will forward all details again
Gerhard: this is a very urgent matter and needs to be attended to
Wil: I am trying to get hold of them.. but I seriously doubt if I can get hold of anyone..
Wil: so give me a moment..
Gerhard: ok
Wil: I will be right with you.
Gerhard: ok
Wil: alright..
Wil: I am sorry but I could not get hold of any level 2 techs.. coz all of them seems to be engaged in fixing the major issue that I mentioned to you previously..
Wil: so I guess it might take some time to get the database imported for you..
Wil: you can give me the ticket number so that I can have some one look into it once the things are back on track..
Gerhard: what is so difficult in importing a db
Gerhard: why can't you do it
Wil: I am sorry but I am not authorized to do that..
Wil: so I won't be able to import that for you..
Gerhard: how long have dot5 been having server problems
Wil: It has been like an hour..
Gerhard: oh... so why have i been waiting for two days now, to get this problem sorted out
Wil: I am not sure about it.. but if you are providing me the ticket number I can try to get an update on the same..
Gerhard: the last ticket numebr i have is YUL-192565
Wil: alright thank you for that..
Wil: I will have this one taken care of.. once the things are back on track here..
Gerhard: so why have i been pushed from from one end to the other with this matter
Wil: coz that is how the database import works.. if you have the data more than 2M in size and you are not able to break up the backup file then you won't be able to do that by yourself..
Wil: and that can be done by level 2 techs only..
Wil: Anything else I can help you with?
Gerhard: but you haven't answered my question. why has nothing been done
Wil: I am not sure about it..
Wil: Anything else I can help you with?
Gerhard: if there is a problem, i would like to know about it.
Gerhard: I have read some bad things about your support and did not believe them at first
Gerhard: have a look at this
Gerhard: http://www.ussbrewton.com/Dot5Hosting.htm
Gerhard: https://forums.macrumors.com/threads/48863/
Wil: well disappointed to hear that.. but I have repeated about the issue.. that is something which can be done by the senior level techs only..
Gerhard: these are just a few things i have read about dot5 support
Wil: so you do not have any other option than to wait for the issue being resolved..
Wil: Anything else I can help you with?
Gerhard: so why haven't they done anything already
Gerhard: do you understand my frustration?
Wil: Yes I do but nothing that I can do about it..
Gerhard: can i ask you an honest question?
Gerhard: can i
Wil: yes
Gerhard: if you read through our entire conversation. What do you think you have told me
Wil: I told you what I can do for you right in beginning..
Gerhard: which is?
Wil: if the file is more than 2M then I cannot do anything about it..
Wil: it is the senior level techs who needs to look into it..
Gerhard: i know this, that is why i have contacted your support in the first place
Wil: yes.. so you do not have any other option than to wait to get the database restored..
Wil: now is there anything else that I can help you with../
Wil: ?
Gerhard: i know this too... but why is it taking this long.
Wil: I am not sure why it is taking so long.. I have already specified you that I won't be the person working on the issue for yoiu..
Wil: so no use asking this question to me..
Gerhard: it has been two days already, an i have been very patient with this matter
Gerhard: i thought that you as a supervisor will be able to assist me with this query a bit better than your other agents.
Wil: I am sorry but this may be more than that... or less than that..
Wil: I am a supervisor and not a level 2 tech..
Gerhard: but you too, have just repeated the same story over.
Gerhard: and the story is:
Gerhard: our admis are busy with it and it will be done at the earliest
Wil: well that maybe a story for you but that will be the procedure..
Wil: and it cannot be any different to any one..
Gerhard: i understand procedure. I just need to know what is going on. If the problem can be fixed or not.
Wil: I am not sure Gerhard.. I have not seen the file.. I have not worked on the restoration so I won't be able to give any details on the same..
Gerhard: yes i know. But will you be able to advise your 2nd level techs that this is a very urgent matter
Gerhard: and needs to be sorted out asap
Wil: yes I said I will be doing that..
Wil: yes I understand that... and I will be escalating the issue to the senior level techs..
Chat session has ended.
This is where he cut me off.
Anyway the other agents were worse. The problem is still not sorted. They can never give you a straight answer.
It Sounds like a mistake?
Thank you for posting your comments on "Dot5Hosting", it sounds like I would have made agrave mistaking in hosting with them?
I was on talk live with them trying to get set up by echeck and while I was chatting with this "person" they just dissapeared and wouldn't answer me back for about 5 minutes.......she could have told me too hang on while she checked for info. But didn't, I finally got it straightened out and was going to be delighted to finally get my site back up again.......hey but you set me straight............thanks!! A ton!!
I used GODaddy.com for two years and recieved a full blunder of info from one of there techs and ultimatley lost 2 years worth of work. A full 82 pages!
I WAS VERY DISSAPOINTED, to say the least...............Before this I had been satisfied with them.
Now I am looking for another home for my child abuse awareness site!
I will check into "A Small Orange" and some others mentioned on this forum. Thanks guys/gals.
Thank you for posting your comments on "Dot5Hosting", it sounds like I would have made agrave mistaking in hosting with them?
I was on talk live with them trying to get set up by echeck and while I was chatting with this "person" they just dissapeared and wouldn't answer me back for about 5 minutes.......she could have told me too hang on while she checked for info. But didn't, I finally got it straightened out and was going to be delighted to finally get my site back up again.......hey but you set me straight............thanks!! A ton!!
I used GODaddy.com for two years and recieved a full blunder of info from one of there techs and ultimatley lost 2 years worth of work. A full 82 pages!
I WAS VERY DISSAPOINTED, to say the least.....
..........Before this I had been satisfied with them. Now I am looking for another home for my child abuse awareness site!
I will check into "A Small Orange" and some others mentioned on this forum. Thanks guys/gals.
DOT5 Hosting
These have to be some of the biggest clowns on the net.
and that is a lot of clowns. They locked me out of my own account after
I noticed the band with use was jacked up sky high...told me they couldn't tell me anything for security reasons when I asked them if it was possible that someone else was using the space illegally. I complained have not been able to access my account since and have another year that was paid upfront. They have not acknowledged my emails. In addition to that they said they registered a domain name only to find out 2 weeks later some one else had registered it
after it was secured online at their site. They suck. there chat especially sucks
save your money. They can not be trusted to be fair.
These have to be some of the biggest clowns on the net.
and that is a lot of clowns. They locked me out of my own account after
I noticed the band with use was jacked up sky high...told me they couldn't tell me anything for security reasons when I asked them if it was possible that someone else was using the space illegally. I complained have not been able to access my account since and have another year that was paid upfront. They have not acknowledged my emails. In addition to that they said they registered a domain name only to find out 2 weeks later some one else had registered it
after it was secured online at their site. They suck. there chat especially sucks
save your money. They can not be trusted to be fair.
dot5 hosting is horrible!
We have a total of four domain names hosted through dot5. Discovered about a month ago that two of them have been dropped. One of these was acquired by a firm that seeks out domain names that have been used and "dropped." They say they'll sell us our domain name back for $650. In the meantime, we've had countless email conversations with Dot5, during which they said the domains were dropped because of non payment (not true, they were auto paid and I have receipts and credit card records). Each time we get a response from the customer support people, it's a different person, who is absolutely unable to understand what happened. I've attempted to call them, and generally after an hour or two on hold, have to give up. I've attempted to "live chat" with them, again with absolutely no luck. I have told them that they must reinstate one URL immediately (it has not yet been acquired by anyone else) and they must buy back the one they dropped. I have NOT been able to actually talk to a real person. We are so absolutely disgusted with Dot5, and the incredible lack of action. If we EVER get this thing settle, we'll switch hosting companies as quickly as we can.
We have a total of four domain names hosted through dot5. Discovered about a month ago that two of them have been dropped. One of these was acquired by a firm that seeks out domain names that have been used and "dropped." They say they'll sell us our domain name back for $650. In the meantime, we've had countless email conversations with Dot5, during which they said the domains were dropped because of non payment (not true, they were auto paid and I have receipts and credit card records). Each time we get a response from the customer support people, it's a different person, who is absolutely unable to understand what happened. I've attempted to call them, and generally after an hour or two on hold, have to give up. I've attempted to "live chat" with them, again with absolutely no luck. I have told them that they must reinstate one URL immediately (it has not yet been acquired by anyone else) and they must buy back the one they dropped. I have NOT been able to actually talk to a real person. We are so absolutely disgusted with Dot5, and the incredible lack of action. If we EVER get this thing settle, we'll switch hosting companies as quickly as we can.