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Dropped my iPhone 5c. Does that void warranty?

I

icaroc

macrumors newbie
Original poster
Feb 17, 2014
3
0
I got it 3 weeks ago and a friend of mine already accidentally dropped it on the floor. The device got a little dented right above the headphone jack. It's not a big deal, but I'm afraid that I might need the warranty in the future and that they will deny replacing the phone because of this dent.
 
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It is hugely possible that anything that goes wrong with the phone will indeed be blamed on the dent. Apple has denied warranty service on many products if there is cosmetic damage such as that dent.
 
icaroc said:
I got it 3 weeks ago and a friend of mine already accidentally dropped it from a 3 ft height. The device got a little dented right above the headphone jack. It's not a big deal, but I'm afraid that I might need the warranty in the future and that they will deny replacing the phone because of this dent.

I even considered telling my friend that I want her to take responsibility in case I need to get it fixed/replaced and Apple denies assistance, since I myself worked and saved money to buy this phone.
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Sorry about the accident with your phone, but if service is needed on the phone, telling them that your friend dropped it, not you, will not have any impact on their decision regarding warranty work...if granted at all.
 
icaroc said:
I got it 3 weeks ago and a friend of mine already accidentally dropped it from a 3 ft height. The device got a little dented right above the headphone jack. It's not a big deal, but I'm afraid that I might need the warranty in the future and that they will deny replacing the phone because of this dent.

I even considered telling my friend that I want her to take responsibility in case I need to get it fixed/replaced and Apple denies assistance, since I myself worked and saved money to buy this phone.
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It depends.

If your screen cracks down the road, maybe, as it could make it look like, from Apple's viewpoint, that it cracked it. But then all screen cracks are non-warranty.

If it randomly stops charging, backlight dies, audio stops, etc warranty probably fine as a minor drop like that shouldn't separate any circuits.

It was an accident. You have to ask, how much is your friendship worth?
 
icaroc said:
I got it 3 weeks ago and a friend of mine already accidentally dropped it from a 3 ft height. The device got a little dented right above the headphone jack. It's not a big deal, but I'm afraid that I might need the warranty in the future and that they will deny replacing the phone because of this dent.
Click to expand...

No, they most likely won't care.

I even considered telling my friend that I want her to take responsibility in case I need to get it fixed/replaced and Apple denies assistance, since I myself worked and saved money to buy this phone.
Click to expand...

Trust me, don't. It's just a phone, not something ruining a friendship for.
 
icaroc said:
It's not a big deal, but I'm afraid that I might need the warranty in the future and that they will deny replacing the phone because of this dent.
Click to expand...
Its possible but I've found that apple geniuses are pretty good and won't hold it against you.

I even considered telling my friend that I want her to take responsibility in case I need to get it fixed/replaced and Apple denies assistance, since I myself worked and saved money to buy this phone.
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Will that impact the friendship and is it worth it? I mean if it was a simple accident, would you lose a friend over a dented phone?
 
It depends on the issue. If your headphone jack fails...that probably would not be covered. If the battery is faulty the dent most likely will not matter.
 
I wouldn't have her take responsibility for it. You'll ruin the friendship even if you just bring that thought up.
 
No, it won't void your warranty.

My dropped phones have never been denied service.
 
I agree with most of the other posts here, but I wanted to add it may be a good idea to consider purchasing AppleCare+ if you're concerned about your warranty. You are still eligible, and it can now be ordered over the phone. In addition to extending the standard warranty for an additional year you will also be covered against accidental drops.
 
Lack of respect for property
Lack of respect for friends
inability to take responsibility for own actions

Sounds about right.
 
IpadSC400 said:
Thats because you live in Shangai. Nothing is denied there. :p
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Actually the Apple Store is very strict here.

Due to rampant fraud by unscrupulous third-party repair shops, the store will hold every phone overnight for inspections.
 
My two cents...

If a friend isn't able or willing to accept that he/she caused damage to your phone and willing to pay for it, and considers the friendship terminated as a result of you asking, then that is no friend at all.

Back in high school my friend trashed my VW key. As a high school kid I obviously didn't have the means to fix it. I absolutely held him (his parents) responsible for replacing the key (it was a $300+ replacement... that was like a paycheck to me at the time). We are still the best of friend to this day.

Bottom line, you break your friend's stuff, you replace/fix it. You don't ditch the friendship over it. And the OP shouldn't even have to worry about losing said friendship. What sorts of crappy friends do you all have that think this?
 
lordofthereef said:
What sorts of crappy friends do you all have that think this?
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Because I am financially able to forgive my friends for the most part.

I have a friend who makes everyone pay him back stuff like this, and everyone treats him the same in return.
 
icaroc said:
I got it 3 weeks ago and a friend of mine already accidentally dropped it on the floor. The device got a little dented right above the headphone jack. It's not a big deal, but I'm afraid that I might need the warranty in the future and that they will deny replacing the phone because of this dent.
Click to expand...

Check your bank and home contents policies....My bank covers my iPhone for accidental damage of this type. All I had to do was resister the IMEI with them.
 
I recently saw a guy walk into an Apple store with a black iPhone 5 that looked like it had been held up to a sander. It was possibly the most battered looking iPhone I have ever seen! He had a sim error and they replaced the phone no problems. The 'Genius' actually said to him 'you've had our best deal today' while laughing. I doubt they will hold a small dent against the OP should something go wrong further down the road. :)
 
Curun said:
It depends.

If your screen cracks down the road, maybe, as it could make it look like, from Apple's viewpoint, that it cracked it. But then all screen cracks are non-warranty.

If it randomly stops charging, backlight dies, audio stops, etc warranty probably fine as a minor drop like that shouldn't separate any circuits.

It was an accident. You have to ask, how much is your friendship worth?
Click to expand...

Does Apple Care cover a cracked screen?
 
Irishman said:
Does Apple Care cover a cracked screen?
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Applecare+ will. It cost $99 for two years and carries a $79 deductible. If you do not have applecare+ I believe a screen repair from apple is $150ish?

Applecare warranty that comes with the phone, 1 year manufactures warranty, is for manufacturing defects e.g bad battery, logic board failure, screen problems (not cosmetic/damages).

If you only have 1 incident it is actually cheaper to have the screen replaced with no warranty than paying for Applecare+, if it happens twice then you are paying more.
 
mattopotamus said:
If you only have 1 incident it is actually cheaper to have the screen replaced with no warranty than paying for Applecare+, if it happens twice then you are paying more.
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But even if you run out of "incidents" for accidental damage, you will still have two years of AppleCare coverage for the entire two years.
 
I dropped my iPhone 5 shortly after getting it and the front screen actually popped out a little bit. I could never get it back in all the way and even took it to the Apple store to see if they could get it back in. They could not get the screen to go back in all the way. It only stuck out like 1/2 a millimeter, but you could tell if you looked at it from the side.

A couple months later I took the phone in for having dust specs inside the camera lens and leaving obvious splotches on my pictures. They replaced the phone right there no questions asked.

As an aside to the story, I ended up putting a piece of clear tape over the little microphone hole between the camera and the flash and I have not gotten any more dust inside the lens...but I also get no sound from my videos.
 
alphaod said:
Because I am financially able to forgive my friends for the most part.

I have a friend who makes everyone pay him back stuff like this, and everyone treats him the same in return.
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It's not a matter of what you are or are not financially able to do. It's not even really about forgiveness. It's about owning up to damages caused to another's property.

If your friend breaks your phone, they should pay to replace it. They should feel morally obligated to at least ask. Who breaks someone's property and just says "sorry". What kind of person is that? If that causes a loss of friendship, that friend wasn't much of a friend in the first place IMO.
 
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