At first they said they would. But then they said they were not going to pay for the repair. Their reason "we don't normally do that".
I'm not sure what the status is with it now, but I do know that complaints with the airlines go nowhere.
Do you have any proof? Do you have anything in writing?
I would first start writing letters to the people with decision making power in the Airline. Ask for compensation for the time you have spent dealing with this.
If they do not pay and you have proof go to court. Include fees for time you have spent and any legal fees.