Dual Mac display w/Citrix Workspace remote login

[stealthTech]

Hi there, I have a Citrix environment with remote users logging into Workspace then loading Virtual Desktop sessions.

One remote user is using a '22 iMac with a second display of a '22 Mac Studio Display but they are unable to span the remote desktop session across both monitors.

They are able to span their virtual session across dual displays with other monitors but this particular combination seems to prompt a problem for them. They tested with their Macbook and iMac, dual display worked successfully.

I am hoping someone out there may have experience with this display combination, if so then can you advise if you ever experience similar? I am not super familiar with these devices, I am also wondering if there is some kind of setting I can investigate on the iMac?

Thanks

 

[xraydoc]

Might be the way they have Spaces set up - monitors sharing same Space or separate Spaces.

Just a thought though.

 

[stealthTech]

Might be the way they have Spaces set up - monitors sharing same Space or separate Spaces.

Just a thought though.

This is a good idea, thank you for the suggestion. I am having the user investigate if the virtual desktop is popping up somewhere in another "Space"

 

[izzy0242mr]

This is a good idea, thank you for the suggestion. I am having the user investigate if the virtual desktop is popping up somewhere in another "Space"

Did you ever figure this out? I have a 4K monitor and a M1 MacBook Pro and can't get Citrix Workspace to display properly. It grays out everything on my laptop with visual artifacting. https://forums.macrumors.com/threads/m1-mbp-cant-use-citrix-workspace-with-external-monitor.2396446/