iPhone X Dust on iPhone X sensor

Discussion in 'iPhone' started by ronno, Apr 1, 2018.

  1. ronno macrumors regular

    Joined:
    Nov 13, 2014
    #1
    Taking it into the store soon...but thought you might like to see what dust on the sensor looks like (as opposed to dust visible inside the lens...)
    FYI it's on the wider angle sensor - so the top one when holding the camera in portrait mode.
    Also, the outside of the lens is definitely spotless...
    iphone x sensor dust.jpg
     
  2. Brandonjr36 macrumors 68000

    Brandonjr36

    Joined:
    Sep 12, 2016
    Location:
    Joplin
    #2
    Doesn’t surprise me. Between me and my girlfriend we got 3 iPhone x’s with dust under the lens. I guess Apple can’t keep there work area clean and debris free.
     
  3. ronno thread starter macrumors regular

    Joined:
    Nov 13, 2014
    #3
    Wow 3? Mine had no dust until recently. And as I said, it’s on the sensor, not under the lens. Sensor is harder to get to.
     
  4. Brandonjr36 macrumors 68000

    Brandonjr36

    Joined:
    Sep 12, 2016
    Location:
    Joplin
    #4
    Yea well I’d take it back and get a new one if I were you.
     
  5. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #5
    If you bring Your iPhone into the store, Apple now has the capability to disassemble the iPhone, and clean near the camera lens cover area from dust or debris.
     
  6. Alexrat1996 macrumors 68040

    Alexrat1996

    Joined:
    Mar 29, 2015
    Location:
    Lehigh valley PA
    #6
    Did your three units come from express replacement
     
  7. Brandonjr36 macrumors 68000

    Brandonjr36

    Joined:
    Sep 12, 2016
    Location:
    Joplin
    #7
    Yes. Had to have them mailed to me since the closest Apple store is like 2 and half hours from me.
     
  8. Alexrat1996 macrumors 68040

    Alexrat1996

    Joined:
    Mar 29, 2015
    Location:
    Lehigh valley PA
    #8
    What was final result both store and express replacement same issues
     
  9. Brandonjr36 macrumors 68000

    Brandonjr36

    Joined:
    Sep 12, 2016
    Location:
    Joplin
    #9
    My new one doesnt have any dust issues. Calling issues and Face ID is ****. But it’s been **** on all of the ones I have had.
     
  10. ronno thread starter macrumors regular

    Joined:
    Nov 13, 2014
    #10
    Calling issues?
     
  11. Brandonjr36 macrumors 68000

    Brandonjr36

    Joined:
    Sep 12, 2016
    Location:
    Joplin
    #11
    Yupp can’t even hear anyone on the phone
     
  12. Alexrat1996 macrumors 68040

    Alexrat1996

    Joined:
    Mar 29, 2015
    Location:
    Lehigh valley PA
    #12
    My new replacement has dust I the lens and loose vibrate switch and the senior advisor told me go to the store we won’t replace it here for you
     

    Attached Files:

  13. Brandonjr36 macrumors 68000

    Brandonjr36

    Joined:
    Sep 12, 2016
    Location:
    Joplin
    #13
    Call them again til you get someone with some brains. That’s what I do. Sometimes you have to get rude with them. Just tell them if I wanted a pos I would of bought a $50 from Walmart note $1000 one.
    --- Post Merged, Apr 5, 2018 ---
    It’s ******** they can’t keep there areas clean. The last 3 iPhones I pulled out of the box looks just like that. Dust everywhere. Apple really is imo a terrible company. Seems like there “new phones” either have dust under the lens. Scratches or missing paint. It’s like if you can’t make something decent then quit making products. I’ve had a lot of other electronics including phones made by other manufacturers and never had dust under the lens or scratches or anything like that. Not even once.
     
  14. Alexrat1996 macrumors 68040

    Alexrat1996

    Joined:
    Mar 29, 2015
    Location:
    Lehigh valley PA
    #14
    I been through 4 replacements all faulty

    1st one dust in lens

    2 loose screen and dust in lens

    3 wirelsss Charging not working

    4 dust in lens

    Apple is horrible with iPhone X
     
  15. Brandonjr36 macrumors 68000

    Brandonjr36

    Joined:
    Sep 12, 2016
    Location:
    Joplin
    #15
    Yes they are. My new one will be here tomorrow. Hoping it’s dust and issue free.
     
  16. Alexrat1996 macrumors 68040

    Alexrat1996

    Joined:
    Mar 29, 2015
    Location:
    Lehigh valley PA
    #16
    They suggest I go to store to see if they fix and they won’t do an ers replacement no more for me
     
  17. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #17
    I would say you’re an exception though, because you have a history of returning your iPhones for non-issues. I’m not saying all your iPhones have not been defective, but you consistently look for problems with all your devices.
     
  18. Alexrat1996 macrumors 68040

    Alexrat1996

    Joined:
    Mar 29, 2015
    Location:
    Lehigh valley PA
    #18
    There defective that’s why I took them to store /did eres replacement last option they gave me go to store
     
  19. Brandonjr36 macrumors 68000

    Brandonjr36

    Joined:
    Sep 12, 2016
    Location:
    Joplin
    #19
    Call back again and talk to someone different. Keep trying til you find someone that will send you a new one.
     
  20. Alexrat1996 macrumors 68040

    Alexrat1996

    Joined:
    Mar 29, 2015
    Location:
    Lehigh valley PA
    #20
    I did that with my iPad Pro 9.7 replacements at the end they gave me a new iPad Pro 10.5 that’s on replacement one they suggest I go to store and my case is open with her
     
  21. ronno thread starter macrumors regular

    Joined:
    Nov 13, 2014
    #21
    UPDATE: Took it to a store in the Bay Area.
    They told me they were going to replace the camera...which I had doubts about. Anyway they tried. Over an hour later I asked if it was ready and was told that the tech had broken the screen during the repair and they would replace that "for free" but needed another 20 minutes to run the calibration on it.
    25 min later I inquired again and a tech came out with a new/replacement phone.
    They had apparently screwed mine up beyond repair.
     
  22. Alexrat1996 macrumors 68040

    Alexrat1996

    Joined:
    Mar 29, 2015
    Location:
    Lehigh valley PA
    #22
    So you mean I can get mine fixed also
     
  23. Newtons Apple Suspended

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #23
    That is why I dislike getting it repaired, you never know the skill of the person who is in the back of the Apple store. I also do not like Apple iPhone refurbs as you never know if it is was reassembled as good as the factory does it.
     
  24. Brandonjr36 macrumors 68000

    Brandonjr36

    Joined:
    Sep 12, 2016
    Location:
    Joplin
    #24
    Yeah I’m on the phone now because my new replacement has dust under the lens once again. The woman asked if it messed with the functionality of the camera I told her I didn’t know and I dont care. I don’t want it. I’m on hold now.
    --- Post Merged, Apr 6, 2018 ---
    Apple is trash period. I have had 1 with big chunk of glue taken out that was my first brand new unit. Girlfriends had dust under the lens was also brand new. Got two new ones they was ok til my speaker went out. And about 2 months later hers would not connect to cellular. She got a new one hers was ok. Still her current one. My “new one had dust under the lens got another one. Worked til I couldn’t receive calls and froze up all the time. Now I received another one today with dust under the lens.
     
  25. Alexrat1996 macrumors 68040

    Alexrat1996

    Joined:
    Mar 29, 2015
    Location:
    Lehigh valley PA
    #25
    Let me know what they say i”m going to store
     

Share This Page