Dust under screen after battery swap

Discussion in 'iPhone' started by bueller1, Oct 7, 2013.

  1. bueller1 macrumors 6502

    Joined:
    Jun 13, 2012
    #1
    Took my 5 in yesterday to get the battery swapped since it kept dying on me at 20%. Guy tells me that even though I'm not under "80%" just yet when he ran the diagnostics that he would change the battery anyway, i thanked him and left. When I got home i realized there's several particles of dust/dirt under the screen on the top right and it shows most when I'm texting. Drives me nuts looking at it . I almost feel like they're going to take my phone apart AGAIN and just wipe the screen down. Any chances they'll replace my it? I feel like its been violated lol
     
  2. Dave Felix macrumors 6502a

    Dave Felix

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    #2
    The best you can do it ask. If they wipe your screen down and remove the dust why would you need a new phone?
     
  3. mikeydeezy macrumors 6502a

    mikeydeezy

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    #3
    Well let's see. The screen is fused to the glass so either it was there the entire time or they swapped your screen for no reason.


    However it's pretty much a sure thing you can get a dusty screen swapped out as long as your warranty isn't up.
     
  4. bueller1 thread starter macrumors 6502

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    #4
    My point was that they should have wiped my screen down and removed the dust when they replaced the battery. Why should I have to go out of my way to make appointments and wait around at a ridiculously busy store twice in one week for their mistake? I don't like the idea of my phone being opened up and toyed around with.

    ----------

    I'm 100% sure it was never there. I use my phone constantly during the day for work and I would have noticed it after a year. This came about yesterday.
     
  5. Dave Felix macrumors 6502a

    Dave Felix

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    #5
    This is something you should explain to the manager. You seem well prepared.
     
  6. mikeydeezy macrumors 6502a

    mikeydeezy

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    #6
    I just don't understand why it was even a thought to replace the screen. What a mess.
     
  7. AlphaDogg, Oct 7, 2013
    Last edited: Oct 7, 2013

    AlphaDogg macrumors 68040

    AlphaDogg

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    #7
    It's not possible for dust to get under the screen. It just isn't.


    I'm not saying you're lying about what you're seeing, but it's not possible for it to be dust.


    Also, Apple has no obligation to replace your phone. In the terms of the warranty, you agreed for Apple to either repair your device or replace your device with a functional one. There is no obligation to replace it if they want to repair it.
     
  8. WilliamG macrumors 604

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    Mar 29, 2008
    Location:
    Seattle
    #8
    Agreed, unless they replaced the screen, there is absolutely no way dust got in there during a battery replacement. The glass is fused to the LCD, so it's not possible. They don't come apart!
     
  9. AlphaDogg macrumors 68040

    AlphaDogg

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    #9
    They do come apart, but it's a very labor intensive procedure to do so. Since it is so labor intensive, Apple wouldn't even consider doing it. Thus, no dust. Dead pixels caused by improper placement of the screen are possible, even likely.
     
  10. D3TSURA macrumors member

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    Mar 30, 2013
    #10
    I would take it in. I've had dust issues in the past and they just swapped it out with a replacement iPhone.
     
  11. evorc macrumors 6502

    evorc

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    Aug 24, 2011
    #11
    Easy swap. Got my 5 screen replace and new one had dust particle. They swapped a new one again. Most dust on screens comes like that from factory. No way the dust got there when he replaced the battery unless he did the screen as well.
     
  12. WilliamG macrumors 604

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    Seattle
    #12
    Right, I meant during any battery replacement. Of course they come apart, since they were separate components originally. :p
     
  13. itjw macrumors 65816

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    Dec 20, 2011
    #13
    Could it be this is a case of someone (like those who have repeatedly bragged in other threads) that takes their phone in for one issue HOPING to get a brand new (refurb) but now when they find out they actually do the work now they get upset???

    Sorry if it's not, it's just really fishy.

    Dust doesn't just appear because of a battery swap. It was always there. No reason to tinker with the screen either so I doubt it wasn't an existing problem PRIOR to the battery swap.

    Is the OP still in warranty? If not, we have our answer. If he is, they'll FIX it. And no, they can't wipe the screen, but if they could that's all they'd be obligated to do.

    People need to stop expecting getting a new phone every time they go to the Apple store. Soon it will be rare if not impossible, especially without AC+. Apple got wise to the abuse. Now they fix your junk instead of making everything brand new again. Good for them!
     
  14. bueller1, Oct 8, 2013
    Last edited by a moderator: Oct 8, 2013

    bueller1 thread starter macrumors 6502

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    #14


    When I enter a store with an intact product and I leave the store after its been "repaired" and the product is no longer in the same condition, they are obligated to do whatever I ask. I've had every iPhone every year they're released. I own nothing but Apple products. Do you guys disassemble and reassemble iPhones for fun that you're SO convinced it's not dust and that I'm either making things up for ***** and giggles on a forum (cuz I have nothing better to do with my life) or that I am trying to scam them out of a new phone? If i wanted a new phone for absolutely no reason I'd simply purchase one like normal people do. I can assure you there was absolutely nothing wrogn with my screen before I brought it in.

    Whether its dust (just because it was "FUSED" together over a year ago doesnt mean things dont get loose and allow tiny fragments to fall through) or a dead pixel is irrelevant. I said dust because that's what it looked like.
     
  15. mattypurvis macrumors newbie

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    #15
     
  16. mikeydeezy, Oct 8, 2013
    Last edited: Oct 8, 2013

    mikeydeezy macrumors 6502a

    mikeydeezy

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    #16
    [​IMG]


    Sorry boss. There's no way dust slipped (post manufacture) into the glass/LCD assembly. It's just not possible. Seperating those layers is extremely involved and involves applying heat to loosen the bond and a surgeons precision to avoid destroying the LCD in the process.

    I believe you have an issue with your iPhone. Hell I had an issue with dust with my iPhone 5. But it's not because the employee skipped a step in wiping the LCD off.
     
  17. aka777, Oct 8, 2013
    Last edited by a moderator: Oct 8, 2013

    aka777 macrumors 6502a

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    #17
    1. What you are suggesting is simply not possible as the glass is almost fused to the LCD. Like saying I ran diesel fuel in a petrol car. I used a CDMA only handset on a GSM network. Played a blu-ray in a regular DVD only player. Not possible.

    2. The only scenario where this dust could take place is if they used another screen assembly.
     
  18. bueller1, Oct 8, 2013
    Last edited by a moderator: Oct 8, 2013

    bueller1 thread starter macrumors 6502

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    #18
    I just finished saying I used the word DUST because that's what it look like. It very well could be anything else that you geniuses see fit in this situation. The fact that so many of you are quick to assume that people would lie about something as dumb as this is pretty comical. Do any of you work? Friends? Women in your lives? Who in their right mind would make up a story about DUST under a screen LOL. like I said if I wanted a new phone I'd pay $49 and get a replacement. The whole point of making this thread was the fact that my screen was great before I got my battery replaced, and now there are dots/deadpixels/particles on the top right. End of story. I'll make sure I take a picture of it from my REPLACEMENT phone when I get one today. I know how much that bothers some of you lol. Unbelievable.

    ----------

    Bro, the fish you're smelling definitely isnt coming from me so you might wanna look into that. If I wanted a new phone I'd pay 49 measly dollars for a replacement. I'm normally not one to talk MONEY arrogantly but the last thing on my mind is "how to get a free replacement iPhone" from an annoyingly busy apple store or any other store for that matter lol. I don't know what type of people you hang out with but that's not me. I can buy you and the rest of your family shiny new 64GB 5s's if I had the desire to, so please get lost with your false accusations. Idiot.
     
  19. bueller1 thread starter macrumors 6502

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    Jun 13, 2012
    #19
    Not yet, going to after work. See now a normal, logical person would take their knowledge of the fact that the screens are fused and proceed with what you just said about them possibly accidentally swapping it. I'll make sure I keep all these bitter folks up to date with the story later on.
     
  20. itjw macrumors 65816

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    Dec 20, 2011
    #20
    Uh-huh... okie dokie.

    And you're the one posting onto an Apple forum about how dust magically got under your screen during a BATTERY swap. You can call me all the names you want, it doesn't change the fact that it doesn't WORK that way. IF you went in for a screen replacement, sure, but there just no way it would happen unless they were just screwing with you based on your attitude (which I sorta believe now) and swapped a defective screen onto yours just to tick you off (mission accomplished!).
     
  21. AlphaDogg macrumors 68040

    AlphaDogg

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    #21
    You're deluding yourself if you truly believe this.

    I don't know about the others here, but I certainly do! I enjoy seeing how things work (I'm an anticipated engineering major).

    But it does mean that. Let me explain this to you as completely as possible... Every square micrometer of the LCD is bonded to the inner side of the glass face of the phone. This bond is formed with very tenacious and very transparent glue that is liquid until exposed to ultraviolet rays. For all intents and purposes, this bond is permanent. I repeat, permanent.
     
  22. bueller1 thread starter macrumors 6502

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    Jun 13, 2012
    #22
    deluding myself? Clearly you've never dealt with customer service or business. You walk into a dry cleaner and drop off a suit, a few days later you pick it up and it has a rip in the seam when you get it back what are you going to do? Oh well they're not obligated to bla bla bla. Stick to taking things apart and trying to sound super technical, I'm not impressed.
     
  23. AlphaDogg macrumors 68040

    AlphaDogg

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    #23
    I never said you're trying to scam anyone out of anything. In fact, I believe you're seeing what you're seeing (as seen in the quote below), but you're expecting demanding too much from Apple. They are only obligated to fix what they apparently did to your phone.

    ...
    Now methinks thou doth protestest too much in regard to not wanting a new phone for 'absolutely no reason.'
     
  24. bueller1 thread starter macrumors 6502

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    #24
    Lol call the forum police again and then respond to me. Go away child.
     
  25. AlphaDogg macrumors 68040

    AlphaDogg

    Joined:
    May 20, 2010
    Location:
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    #25
    Have you read the terms of the AppleCare agreement?

    "Apple reserves the right to change the method by which Apple may provide repair or replacement service to you, and your Covered iPhone’s eligibility to receive a particular method of service."

    http://www.apple.com/legal/sales-support/applecare/docs/applecareplus.pdf
     

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