I'm never using eBay again. Such a scam. Read on.. So I sold a Samsung Galaxy S4 on Ebay with pictures of the phone (front, back, and side) and all the items it included. In the description, I listed that the item has an unlocked ESN and will work right out of the box for AT&T. The auction closed Monday night. I shipped the item Wednesday with tracking and signature required, and also insured the package. The phone was shipped in its original box as well as a black hard travel case I got from Costco in USPS's medium sized box with adequate packing so the package wouldn't move much. Buyer receives the item on Friday, Saturday morning at 12:30am and I receive a message (in broken English) saying "there's a huge dent in the top left corner of screen" and that "the phone has a locked ESN". He escalated the case to eBay and I need to resolve it by the 5th. A couple things - -I asked him to take it to USPS for inspection - will this have any merit in getting the insurance money back? -Maybe he dropped the phone and claimed I sent it damaged? If so, how would I prove it? -Perhaps he swapped the phone with another and is sending me back the damaged phone? Am I basically screwed in this situation? Would I be better off having him send the phone back and giving a refund, or escalating the case to eBay?