Email exchange with Jobs and I, possible heat damage!

[aCondor]

I'd fire off an email to the CEO of Gold Toe!

On Dec 2, 2010, at 6:38 PM, Nick McCally <nick@mccallyco.com> wrote:

My sock is just over a year old, and in perfect condition.. except the golden hinge near the big toe its all cracked and squeaks when walking and running. I've noticed this for 8+ months, but never had the time to go to the North side of Indianapolis to my nearest department store. Since I'm without a warranty, and it being a product defect... I have no options but to pay for the fixing?

Regards,
Nick McCally
McCally & Co.

w. McCallyCo.com

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On Dec 2, 2010, at 10:46 PM, Jim Williams CEO of Gold Toe wrote:

I'm afraid so. You must have banged it against something - they don't crack on their own.

Sent from my iSock

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On Dec 2, 2010, at 7:49 PM, Nick McCally <nick@mccallyco.com> wrote:

Its split on the seam (edge) where there is approximately a 90 degree angle which suggests otherwise. I can attach a pic if required. I really expected better wear with paying the premium for a Gold Toe Sock from my old Hanes hand-me-downs I had for a longer time with 0 problems. Love it otherwise though. Snug fit.

Regards,
Nick McCally
McCally & Co.

w. McCallyCo.com


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On Dec 2, 2010, at 10:51 PM, Jim Williams wrote:

This is not a wear problem, it's a -- well it's a wearing problem. I suggest you man up and don't wear out your sock or buy a new pair. Maybe buy insurance? Did you know we offer Golden Care?

Sent from my iPad

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Never been dropped or traveled with without a shoe on. I read sockrumors and foot insider daily and never believed the emails you send. You are rather brutal and any genius would recognize.. its never been dropped. Except that one time.

(Attached pics in this email)



Regards,
Nick McCally
McCally & Co.

w. McCallyCo.com

 

[revelated]

False logic.

Example: I wear two socks and use them exactly the same. Why does only one have a hole in it?

Because one of them was manufactured slightly thinner. This is basically a defect, like what the OP is experiencing...

Right. You just described the bona fide definition of a defect. Two identical products, used identically. One fails. That's 99% of the time a defect.

(to aCondor) let me counter your logic - which actually helped to prove my point, thank you - with better logic.

Two Xbox 360 consoles, bought at the same time, used by two different people, for the same amount of time, with the same level of handling and attention. One gets RROD, the other does not. Tell me how that is not a defect.

Two MacBook Air Rev A machines, bought at the same time, two different people, used for the same length of time, same level of handling and care. One gets loose hinges, the other does not. Tell me how that is not a defect.

The examples go on and on. Point is, in my eyes it can only be a defect.

 

[aCondor]

Two Xbox 360 consoles, bought at the same time, used by two different people, for the same amount of time, with the same level of handling and attention. One gets RROD, the other does not. Tell me how that is not a defect.

Two MacBook Air Rev A machines, bought at the same time, two different people, used for the same length of time, same level of handling and care. One gets loose hinges, the other does not. Tell me how that is not a defect.

My point was not that it is a defect. I was trying to explain that even though you may think that you use a product identically as another person, or even yourself, there are always differences. It is impossible to use a device in the exact same fashion twice. Even wearing socks. One foot rubs one way more than another. You may turn right more times than you turn left. No two items are ever used "identically."

This is getting a little off-topic and I think we are both using circular logic .


Of course product defects occur and are common. However, I don't think that the original poster...
A.) Had a product defect
B.) Deserves a replacement
C.) Has a [insert adjective here insert adjective here] professional website
D.) Actually wrote and received e-mails from Steve Jobs

 

[jamesryanbell]

While this does suck royally, there's one harsh truth that really matters here:

You didn't choose to buy Apple Care.

/discussion

 

[Mikey7c8]

Dude, someone you know probably dropped it and didn't tell you.

Hard to tell from one image, though.

 

[Apple...]

All things being equal, what were expecting Jobs to say - "here have a new MBP"

The picture you posted and presumably forwarded to Jobs shows physical damage, that just doesn't occur with heat.

If you didn't notice the damage for a period of time, its possible you banged it against something and didn't notice that.

As others stated, by waiting an extended amount of time when you first noticed something was wrong, you lost out on your warranty.

Also, while your opinion has changed regarding apple, Jobs remarks are anything but rude. He was not insulting, but curt and precise, neither of which should be construed as rude

+ 1. I'm not sure why your view of the company has changed, OP - Steve was anything but rude. He was curt and precise.