I was in the camp who tried calling 3 different times (with elevation to supervisor each time) and was told that a bumper may not be the solution so they aren't giving out any free at this time, and to of course stay tuned. However, there are a load of people on this forum that claim they have been guaranteed free bumpers (or even some received free apple dollars if they have purchased a case already). I have already bought a case and a ZAGG protector so at this point I don't care for a new case, but thought that this issue is important to discuss since it is a huge FAIL from a business prospective. 1) Is it unfair for apple to reward some Iphone 4 users a free case and not others simply because of brand loyalty over the years? I have many apple products but I guess I did not make the cutoff. Bottom line--- anyone with an Iphone 4 should be given a free case since most of us have been having to work around this antenna issue just to keep reception. 2) Bumpers are cheap. If Apple did the right thing and gave everyone a bumper it honestly gain more loyal Apple customers. What is a $3 bumper if joe schmo is now going to be more likely to buy a macbook instead of a dell? And on the flipside, because of this poor customer service decision, Apple has likely lost many customers or at least lost some loyalty from the diehards. 3) Scripted customer service issues. Why are customer service agents telling some people some things and others other things? If they honestly don't know what the problem is and if I am being told bumpers may not solve the issue so thats why we aren't giving them out, how come some people are being offered bumpers!? And I don't think this is a timing issue since people are still receiving complimentary bumpers over the weekend while I have been hearing the company line regarding not giving them out through that time period. This is a business FAIL. And btw, I love my iphone 4 and I'm not having the issues with my ZAGG on it so I don't care for the free case, before you flame me realize that this thread is simply for discussion about customer service decisions over the past few days.