Ever ordered from Amazon and have the item not arrive?

Discussion in 'Community Discussion' started by rockyroad55, Jun 16, 2011.

  1. rockyroad55 macrumors 601

    rockyroad55

    Joined:
    Jul 14, 2010
    Location:
    Phila, PA
    #1
    I want to order a MBP from them because I have amazon credit and they offer same day shipping in my city. However, they use this shipping courier called A1 Courier and it sucks based on what I have read online. I did order an something before and it was never delivered to me.

    Amazon states that any item worth over $700 needs a signature but my brother ordered a MBP for himself and the A1 guys just handed it off without a signature or anything.

    Has anyone ordered a high value item from amazon before and something went wrong with the shipping company?

    This is because if A1 does not ask for a signature and they leave it on the porch, it may get stolen and I do not know if Amazon will refund me for it if that does happen.
     
  2. ratzzo macrumors 6502a

    ratzzo

    Joined:
    Apr 20, 2011
    Location:
    Madrid
    #2
    Usually when I wasn't home, they would just leave it in the porch (their website says this is done so, also specifies that it be put away from sight from other people walking by..).

    I can't really identify with your case as I've never really ordered something above $300 on amazon. They probably will ask for signature and if you're not there, they will simply deposit the package at the nearest mailing center for you to pick up with an authorizing ID.

    Also, Amazon's service line is free of charge and they are an excellent folk to speak with should a problem come up. Once they even gave me an item free of cost for all the troubles caused (I wasn't home and they sent the package to a mailing center 10 miles away to which I couldn't go. They mailed me another item free of cost)
     
  3. neiltc13 macrumors 68040

    neiltc13

    Joined:
    May 27, 2006
    #3
    If something does go missing then it is between Amazon and the courier to sort it out. Your liability is zero, since there is no evidence that you received the package (no signature). Call Amazon, ask them where it is and if they don't know, they should refund or send you a replacement.
     
  4. rockyroad55 thread starter macrumors 601

    rockyroad55

    Joined:
    Jul 14, 2010
    Location:
    Phila, PA
    #4
    Yes that is what I thought but apparently if they use this courier then it doesn't matter about Amazon's $700+ signature policy since my brother was confused also and this is what scares me. But, I have never ordered a laptop online before and my brother's was a close one since he just got out of his car to see the delivery man come. I mean, what if some random guy walked up to him near my house and claimed it was me? That's simply what happened to my brother since they didn't ask him who he was or anything at all!
     
  5. ratzzo macrumors 6502a

    ratzzo

    Joined:
    Apr 20, 2011
    Location:
    Madrid
    #5
    The courier must ask for an ID, they do not deliver packages to any other person other than the one written down on the package unless explicitly authorized from the buyer. They will just put it at a center for you to show up with ID and pick it up.

    Amazon is a very serious company, you'll have no issues with them. Likewise, couriers nowadays use digital technology and ask you to sign in their little PDA's. Without this signature the item will never be marked as 'received' and as a user posted above, it is up to Amazon and the courier to deal with, since you had no role in this play. But it usually never comes down to any of this.
     
  6. rockyroad55 thread starter macrumors 601

    rockyroad55

    Joined:
    Jul 14, 2010
    Location:
    Phila, PA
    #6
    Problem is when I use their local express service, they use this contractor called A1 Courier. These people look like college students driving their own cars and they have no uniforms. You could not tell they are delivery people even if you stood right next to them. They do not leave tags, no central center for pick ups, and do not have the nifty little machines UPS and FedEx carries around.
     
  7. ratzzo macrumors 6502a

    ratzzo

    Joined:
    Apr 20, 2011
    Location:
    Madrid
    #7
    If you fear for your item, you should just call Amazon and see if they can arrange actual FedEx or UPS employees to take care of your package, they are usually very understanding. Again though, I wouldn't fear, if anything goes wrong (which usually doesn't) from experience I've learnt that Amazon always gives priority to the customer.
     
  8. rockyroad55 thread starter macrumors 601

    rockyroad55

    Joined:
    Jul 14, 2010
    Location:
    Phila, PA
    #8
    Even for big ticket items like electronics? I thought any company would be weary of refunding/replacing a laptop since they cost so much.
     
  9. Huntn macrumors G5

    Huntn

    Joined:
    May 5, 2008
    Location:
    The Misty Mountains
    #9
    I'd say Amazon is on the hook for it. Call'm! I have heard of expensive items (like a guitar), left on the doorstep being stolen. I buy a lot of stuff through Amazon and most of it ends up on the doorstep or in my mailbox, but nothing that expensive. I realize you are savings on sales tax, fortunately I have a corporate discount through Apple that basically nullifies sales tax and everything I've got from Apple requires a signature (MB, iPad). In the future with Amazon and an expensive purchase, I'd check with them before ordering.
     
  10. rockyroad55 thread starter macrumors 601

    rockyroad55

    Joined:
    Jul 14, 2010
    Location:
    Phila, PA
    #10
    True but the courier that is used for the express service seems to either disregard the policy or just do not care at all. I have amazon credit that I want to use for this purchase but this purchase is worth $1200!
     
  11. vincenz macrumors 601

    vincenz

    Joined:
    Oct 20, 2008
    #11
    Never had a problem with non-delivery, but their shipping times have been horrid the past few years. I remember maybe 5 years ago, you could order something on Monday and have it delivered by Wednesday. Now, it seems like it takes them 3-4 days just to ship the item, then another 4-5 for delivery. I don't order from them anymore.
     
  12. rockyroad55 thread starter macrumors 601

    rockyroad55

    Joined:
    Jul 14, 2010
    Location:
    Phila, PA
    #12
    Yeah my express one day takes until 8pm most of the time. I'm just wondering how the process of a lost item that is worth a considerable amount of money like a laptop. Will they refund/replace or do I have to wait for an investigation and such?
     

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