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Exchange Mail Notification while in sleep

S

shadowfayre

macrumors regular
Original poster
Jan 17, 2006
107
4
I have Exchange configured on my iPhone and have it setup for Push; however, what I am finding is that it does not work as I would expect. Having both the iPhone and the Blackberry side-by-side, when a new message arrives, the BB instantly flashes and notifies me of a new message, the iPhone... nothing. I have to actually wake the device, unlock it and open Mail in order to see that I have a new message.

Is this the intended operational procedure or am I missing something. We have Exchange 2003 Server (with SP2) not that it should matter. Just find that a bit lacking if that is what is considered Push per Apple's definition.

If the device is awake and Mail is running, I get notified, but lets be honest, how often is your device in standby mode (sleeping). I really want to pitch the BB.

Thanks
 
I do not have this same experience with my Exchange account, all mail is instantly pushed, if the device is locked, asleep, in a different app, whatever. The Exchange I'm using is Google Sync.
 
Anyone else? Not using Google Sync or anything. Would like to see someone using MS Exchange Server with Push working... maybe with the how-to as I might not have our Exchange Server setup right.
 
I have noticed similar issues with my MobileMe account as well as my Google using exchange. I have also noticed bad 3G connection issues since installing 4.0. I'm only able to connect to the internet about 50% of the time and I can't connect at all to my wifi network at home.
 
I have noticed an issue with exchange notifications. I am running exchange 2007 and my exchange emails are about 8 minutes lagged in terms of notifying me. 3.2 was instant.
 
shadowfayre said:
I have Exchange configured on my iPhone and have it setup for Push; however, what I am finding is that it does not work as I would expect. Having both the iPhone and the Blackberry side-by-side, when a new message arrives, the BB instantly flashes and notifies me of a new message, the iPhone... nothing. I have to actually wake the device, unlock it and open Mail in order to see that I have a new message.

Is this the intended operational procedure or am I missing something. We have Exchange 2003 Server (with SP2) not that it should matter. Just find that a bit lacking if that is what is considered Push per Apple's definition.

If the device is awake and Mail is running, I get notified, but lets be honest, how often is your device in standby mode (sleeping). I really want to pitch the BB.

Thanks
Click to expand...

I'm running exchange 2003 and dont get that problem. I did have to tweak it to get it to work. Firstly try to connect to you exchange server via safari to https://whateveryourserveris/oma. If that works then that's good. I know I had to create a virtual server for oma, and tweak the security settings. There are a lot of useful guides for it. Also note that there can be problems getting push via 3g and wifi. If 3g works, sometimes wifi push does not works, but there is a workaround for that. Google is your friend in this case.
 
I connect via MS Exchange for my work email (we use 2003) and I get messages instantly. Works like a charm.

The only time I have issues is with when I'm on the company wifi. Emails don't get pushed or fetched, I have to open the mail app to get emails. If I turn off the wifi and leave it on 3G or EDGE, the push works again. I have been talking with IT over this issues and they are looking into it. Normally it doesn't even matter at work anyways, since I use my computer anyways.

This only happens with the company wifi. If I'm at home on wifi, it works normal.
 
mrtune said:
I connect via MS Exchange for my work email (we use 2003) and I get messages instantly. Works like a charm.

The only time I have issues is with when I'm on the company wifi. Emails don't get pushed or fetched, I have to open the mail app to get emails. If I turn off the wifi and leave it on 3G or EDGE, the push works again. I have been talking with IT over this issues and they are looking into it. Normally it doesn't even matter at work anyways, since I use my computer anyways.

This only happens with the company wifi. If I'm at home on wifi, it works normal.
Click to expand...

that is a know feature for it not to work. the workaround is really simple. Check out my answers on this:

https://forums.macrumors.com/threads/875130/
 
Let me clarify a few things. When I refer to checking for push emails, that means from the home screen, the Mail Icon shows (1) new message when I send to that account. If I "launch" mail, the new message appears and I get notified.

OMA works fine, inside and outside.

Changing my WIFI DNS to an external address had no effect either. I am actually testing this on my iPod Touch; however, it does the same using an iPhone (3G only) and the iPad.

Thanks,
 
shadowfayre said:
Let me clarify a few things. When I refer to checking for push emails, that means from the home screen, the Mail Icon shows (1) new message when I send to that account. If I "launch" mail, the new message appears and I get notified.

OMA works fine, inside and outside.

Changing my WIFI DNS to an external address had no effect either. I am actually testing this on my iPod Touch; however, it does the same using an iPhone (3G only) and the iPad.

Thanks,
Click to expand...

When you say get notified do you mean the sound...???
 
Sound or at minimal the number of messages notification. I would really like to see a LED light added to these things (like the BB) but then again, the iPad and iPod is not a phone. :)

Right now, I have to actually launch mail and often have to go into that account before I get a notification showing I have new unread messages.
 
A bit surprised by the lack of responses on this thread. Surely, syncing with an Exchange server is more common than the few responders... Hmm..
 
shadowfayre said:
A bit surprised by the lack of responses on this thread. Surely, syncing with an Exchange server is more common than the few responders... Hmm..
Click to expand...

I'm on Exchange 2007 (no google, just a direct Exchange account) and I get notifications immediately. The phone will vibrate/play a sound while locked, and the badge is present on mail the second I unlock.

MobileMe is working just fine as well, with notifications occuring immediately.
 
Were there changes to Exchange 2007 in how Push Technologies worked? I wonder if it because I am still on Exchange 2003 (SP2) that this is an issue.
 
shadowfayre said:
Were there changes to Exchange 2007 in how Push Technologies worked? I wonder if it because I am still on Exchange 2003 (SP2) that this is an issue.
Click to expand...

Simple answer yes, it workeds out of the box. For exchange 2003 I had to fiddle with it. I had to install the mobile exe, and then I had to create a new virtual web site specifically for the iphone. I had to tweak the security settings. It never worked for me on iphone v2 but when v3 came out it started to work. I have no problems with it, but i did have to play with it for quite a while, and do a lot of googling to get it to work.
 
Fully agree with the fiddling part. I had to do the same just to get the things to work. Same thing, installing Mobile.exe, setting up VDIR correctly and so far. It is only the way I get notified that is a bugger right now.

What I find odd and I am sure it was just a random event, last night when I was home with the iPad, I got the notification without launching Mail, here in the office not so much. Yet the iPod does not do it in either place. I do not have an iPhone to check at home, but I tried that here with 3G only and it did not work either. So, had to be a random oddity.

I really hope Apple makes some major changes to how Mail works with Exchange. Just find things a bit lacking compared to the BB (BES Server) configuration.

Hmmm....

We are looking into going to Exchange '07 a bit later in the year, but at the moment we are stuck with '03.
 
I get all notifications almost instantly, sometimes faster than Outlook (when open) gets them. Exchange 2007 here.
 
Any ideas on why push does not seem to work for me? Is there a special setting or a third party tool that might need to be installed to get push to work successfully?
 
I assume that you have cell signal and that your phone is not in airplane mode? The behavior you describe sounds as if it is on wifi only.

Our iphones work fine with Exchange 2003. There was some configuration necessary, but it was a couple of years ago that I last dealt with that.
 
Right, This is a different kind of problem with Exchange and the iPhone but thought I'd throw it in here anyway.

Basically, I've set up my work e-mail account (Exchange 2003) on my Macbook in the Mail app on it. It all works fine. But then when I got into iTunes (9.1) to sync it to my iPhone it doesn't show up in the info tab under E-Mail accounts. The only one that shows up is an IMAP account I used to use on my Macbook which is now inactive.

So basically are you able to sync exchange accounts from your Mac to the iPhone through iTunes? or do you just have to set it up manually on your iPhone?

Cheers.

Also once it's set up I'll let you know whether I get push through my Exchange 2003 server to iPhone!
 
Shadow:

When you say Push, are you thinking of the email being Pushed to the device, or are you thinking of Push notifications (like you would get for an IM client, for example)?

If you are referring to the notifications, I have not personally seen any notifications for any emails on the iPhone. I have Exchange setup for my one account and emails arrive on my phone almost as fast as they appear in Outlook on my PC, but there have never been notifications for new emails.

Do other people get the pop-up notifications when they get a new email?
 
Push services (including Exchange and MobileMe) need to be added from the phone. You won't see anything about them in iTunes.
 
xcrunner said:
Push services (including Exchange and MobileMe) need to be added from the phone. You won't see anything about them in iTunes.
Click to expand...

Ok... But how come the IMAP account shows up in iTunes and I can sync it from there straight to the iPhone without having to set up the account manually!? Just seems strange.

Forgive me if there is an obvious difference between IMAP and Exchange - Not really that up on my e-mail technicalities!
 
Murkzilla said:
Ok... But how come the IMAP account shows up in iTunes and I can sync it from there straight to the iPhone without having to set up the account manually!? Just seems strange.

Forgive me if there is an obvious difference between IMAP and Exchange - Not really that up on my e-mail technicalities!
Click to expand...

Because push services are treated differently by the iPhone. Mainly because with Exchange you have corporate policies, etc. and you have to be allowed by your IT group to add your phone to their network and MobileMe provides certain features such as find my iPhone. IMAP is a standard protocol for all e-mail so there's no real need to have someone differentiate between setting it up on the phone or on the computer.
 
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