Exchange/Return AT&T Next at Apple Store?

Discussion in 'iPhone' started by Stacked, Oct 16, 2015.

  1. Stacked macrumors regular

    Joined:
    Oct 9, 2012
    #1
    Hey all,

    Does anyone know or have experience with exchanging a phone at the apple store under the AT&T next plan while under the 14 day return time period ? My 6s has an extremely dark corner; I've tried to ignore it but I just can't.

    Do they just bring out a brand new phone for the exchange? Do they have to reset the AT&T next plan or anything of the sort? Thanks!
     
  2. Shadowbech macrumors 68040

    Joined:
    Oct 18, 2011
    #2
    If you do the return/exchange route, yes they will have to reset the AT&T Next. Done this last year and this year isn't any different. So they have to process the return, get your eligibility back (this can take a couple of seconds or so), then buy new one using AT&T next.
     
  3. Mlrollin91 macrumors G4

    Mlrollin91

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    Nov 20, 2008
    Location:
    Ventura County
    #3
    Or you can just get a Genius bar replacement. They are all brand new right now. it usually takes 1-2 months before replacements are remanufactured.
     
  4. Stacked thread starter macrumors regular

    Joined:
    Oct 9, 2012
    #4
    Oh. I was under the impression that if I took it back they could just bring out a new one without having to do the whole process of return and eligibility reset :eek:. Also heard that the reset takes about 24 hours...

    Does the genius bar do swaps while you're still under the 14 day return window or does something legitimately need to be wrong with the phone as determined by the genius?
     
  5. 89007132 macrumors member

    89007132

    Joined:
    Oct 15, 2015
    #5
    They will most likely return the phone, which will reset your eligibility, then have you start a new Next agreement with a new phone. The eligibility reset should be instant but they can call AT&T if it's not.

    A genius technician could probably do a swap but that would take a lot more time to make an appointment and process everything.
     
  6. Jayjew macrumors 6502

    Jayjew

    Joined:
    Oct 11, 2015
    Location:
    Minneapolis
    #6
    Don't you need to have purchased the phone from Apple?
     
  7. Mlrollin91 macrumors G4

    Mlrollin91

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    #7
    For a genius replacement?
     
  8. Jayjew macrumors 6502

    Jayjew

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    Minneapolis
    #8
    Yeah, I went in with my gold, trying to swap for a black. They told me I couldn't because I bought it from T-Mobile not Apple.
     
  9. Shadowbech macrumors 68040

    Joined:
    Oct 18, 2011
    #9
    Technically whether you purchased an iPhone from AT&T or T-Mo, or Best Buy, etc, you can still take it into Apple and get a replacement unit. But they will only replace like for like, meaning same color, same model, same size. They won't swap it for a different color.

    If you wanted a different color, you would need to return the device and buy a new one.
     
  10. Mlrollin91 macrumors G4

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #10
    As Shadowbech said.
    If you want a different color you need to go to where purchased and return. Genius Bar replacements is for the same exact color, size and model. It's a replacement for a defective or broken device only.
     
  11. Jayjew macrumors 6502

    Jayjew

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    Oct 11, 2015
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    Minneapolis
    #11
    Lol so if I wanted a TSCM chip, I could go get it?
     
  12. Mlrollin91 macrumors G4

    Mlrollin91

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    #12
    Umm no. Because you get what you get and only if you have a defect with your current phone.
     
  13. Stacked thread starter macrumors regular

    Joined:
    Oct 9, 2012
    #13
    I honestly don't feel like playing the exchange game...I mean its slightly darker in the top left and generally a slightly warmer tint on the left which gradually gets cooler to the right. With my luck if I do decide to swap it then the next phone is going to come with some new issue
     
  14. Mlrollin91 macrumors G4

    Mlrollin91

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    #14
    On launch day, I got an iPhone 6s with a shadow across the top. Went back to the store a few hours later and got a replacement. No shadow, but had a slightly warmer screen tint that I like, but I kept it. The shadow is pretty bad defect, the warm screen, not so much. I would get a replacement if I were you. 2 hours with my shadow was driving me crazy.
     
  15. Stacked thread starter macrumors regular

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    Oct 9, 2012
    #15
    Did you get the phone full price or through the AT&T next plan or some other carrier financing?
     
  16. Mlrollin91 macrumors G4

    Mlrollin91

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    #16
    Apple iPhone Upgrade Program.

    They did the return, paid off my loan, filled out a new loan application and I was on my way. Took about 15 minutes.

    I offered to just do a genius bar replacement to save them the hassle of the loan stuff and they told me that its day one, I should leave with a new sealed box.
     
  17. Stacked thread starter macrumors regular

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    Oct 9, 2012
    #17
    Yea, I think I'll pass by the Apple Store tomorrow when they open for what it's worth. *fingers crossed*
     
  18. Mlrollin91 macrumors G4

    Mlrollin91

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    #18
    Bring your box, cable, charger and headphones just in case.
     
  19. AndrewR23 macrumors 68040

    Joined:
    Jun 24, 2010
    #19
    Did they run your credit again? I did this too, and it ran my credit twice so now I have two hard checks within 3 days on my credit all bc Apple sold a defective phone.
     
  20. Newtons Apple macrumors Pentium

    Newtons Apple

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    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #20
    I would also suggest a full encrypted backup via iTunes before they went too.
     
  21. Mlrollin91 macrumors G4

    Mlrollin91

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    #21
    They ran the whole application, but no, not another credit check.
     
  22. AndrewR23 macrumors 68040

    Joined:
    Jun 24, 2010
    #22
    Why did it run mine twice ? The store manager said every time the app is redone, it runs your credit.
     
  23. dgbarar macrumors regular

    dgbarar

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    Feb 27, 2014
    Location:
    Fountain Hills, AZ
    #23
    I think a bigger issue is will you get the same iPhone 6S? If you purchased your iPhone 6S at an ATT store then you received a phone that has Band 30. If you got your ATT phone at an Apple store then there is no Band 30. Band 30 is hardware dependent.

    So the question becomes if you return your ATT iPhone 6S that you purchased at an ATT store to Apple will they replace with another Band 30 iPhone 6S or give you their non-Band 30 phone.

    I am currently faced with this problem as I may have a hardware issue with my iPhone 6S that I purchased at an ATT store and bought the AppleCare warranty.

    Don
     
  24. Mlrollin91 macrumors G4

    Mlrollin91

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    #24
    Unsure. I would take it up with citizens one. Because I was told because I was approved it wouldn't hit again. Maybe because I did it the same day?
     
  25. Stacked thread starter macrumors regular

    Joined:
    Oct 9, 2012
    #25
    I actually bought the phone at the Apple Store and did the AT&T next plan there. I find it much easier and less hassle than when you get the phone directly through AT&T
     

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