Exchanged my MBP 15" dud for another dud

[orangejudes]

Bought a TB 15" base model in store last week. I loved it for the first few days but began to notice some small issues. First, when watching Youtube videos, the video screen would glitch for a split second. Secondly, the brightness of the screen would flicker whenever I am watching something on Netflix fullscreen (only occurs in fullscreen mode). Then I noticed that the screen would glitch in the login screen. I read many complaints concerning the latter issue, and although some people suggested that its a software issue, I decided to exchange my macbook for a new one.
They had the product in stock so I was able to exchange it today. However, my new MacBook has the same exact issues and possible even more. The middle of the screen suddenly glitched during Netflix fullscreen mode for a split second. Only occurred once so far.
Now I'm afraid to exchange for another product because it seems that I will get another defect. My previous laptop was the first retina MBP 15" and it is shocking that my new macbook already has more problems.
The new MBP seems to have so many different issues and I'm wondering if there is anyone who has no problems at all with their MacBook?

 

[Sanpete]

Not surprising the problems persist if they're software issues. Some of it may have to do with how the thing switches cards. If it's usable, you could hold onto it during the return period to see if fixes come out. Won't cost you anything. Or you could try again. Good luck.

 

[auero]

Mine came scratched, otherwise I haven't found any technical issues with it thus far.

I'm honestly not one bit surprised that users are experiencing issues with their machines. In my time of owning MacBook Pro's/Powerbook, ATI/AMD always caused serious issues. Every single one of my machines had to go into repair and it's disappointing to see Apple partnering up with them on these chips.

 

[danieleilertsen]

I am having many problems with my macbook pro 15 with touchbar (Best spec).

1. Everytime I "log on" the display flickers. Found out it goes away if I turn off filevault.

2. When watching a movie, connected to a tv via hdmi adapter I got from apple, the picture goes away (it turns completely black on the tv) every couple of minutes. The black screen lasts about a half a second before showing the normal movie picture thats running. Tried different files. Happens every time.

3. The battery life is crazy short. Been using safari, on 100 prosent battery from start, and now 20 minutes later we are down to 73 %. 2 hours and 55 minutes left. Come on!

4. When I try to move a file in finder the track pad is not able to move it. Its like the track pad doesn't recognize my left finger when i am holdning it down.

Tried reinstalling sierra.

 

[yillbs]

Not to be a dick, but obviously they can't all be broken, common sense tells us this. " to be afraid " to return again is kind of silly, millions of these are being shipped and used right this very second... I assure you, they aren't all broken, you're being dramatic, go exchange it and keep trying until you're happy.

 

[danieleilertsen]

how do I exchange it? Do they just send me a new one?

 

[orangejudes]

how do I exchange it? Do they just send me a new one?

I walked into a retail store to exchange mine. Not sure if it can be done online. Here's the link: http://www.apple.com/shop/help/returns_refund

 

[yillbs]

how do I exchange it? Do they just send me a new one?

It also helps if you use the support center they provide you, including the live chat that you can use to talk to a human. you open a support request and ask for a return and they will tell you what you need to do to ship it back, or, you can go into an Apple Store and just hand it over to them. Either way will work.

 

[danieleilertsen]

It also helps if you use the support center they provide you, including the live chat that you can use to talk to a human. you open a support request and ask for a return and they will tell you what you need to do to ship it back, or, you can go into an Apple Store and just hand it over to them. Either way will work.

Thank you. I will give them a call tomorrow. I am having so many issues I am really starting to doubt its all software related.

What do you think?

 

[Grolubao]

I totally understand being afraid of returning it. My spacebar key is not in the best shape since it's quite spongy. I tested it in the display models at the Apple Store and they are absolutely fine. The Genius at Apple told me that indeed seems a bit odd and I should replace it, but I'm afraid the new model is worse in other points.

Also, since this is a BTO it will take another month to get my replacement laptop. Unbelievable...

 

[orangejudes]

I am having many problems with my macbook pro 15 with touchbar (Best spec).

1. Everytime I "log on" the display flickers. Found out it goes away if I turn off filevault.

2. When watching a movie, connected to a tv via hdmi adapter I got from apple, the picture goes away (it turns completely black on the tv) every couple of minutes. The black screen lasts about a half a second before showing the normal movie picture thats running. Tried different files. Happens every time.

3. The battery life is crazy short. Been using safari, on 100 prosent battery from start, and now 20 minutes later we are down to 73 %. 2 hours and 55 minutes left. Come on!

4. When I try to move a file in finder the track pad is not able to move it. Its like the track pad doesn't recognize my left finger when i am holdning it down.

Tried reinstalling sierra.

My 1st dud had the same battery life problem. I thought the new MacBooks naturally had a low battery life, but my current dud is currently lasting 7+ hours. You should get yours checked if possible!

 

[GalaDaliGirl]

Tim Cook is failing. He must be stopped.

 

[yillbs]

Thank you. I will give them a call tomorrow. I am having so many issues I am really starting to doubt its all software related.

What do you think?

well not everyone is having the same issues as you. As I said before, it's obviously ( common sense ), not something that is going to plague every unit. You need to return it if you're not happy. If you think it's going to keep happening then just don't get one, go get a windows machine. No one here can say they have the same issues as you.. because they won't. you're wanting justification, look elsewhere, it's a 2k plus laptop, return it every single time you get one with issues, simple as that.

 

[thekev]

well not everyone is having the same issues as you. As I said before, it's obviously ( common sense ), not something that is going to plague every unit. You need to return it if you're not happy. If you think it's going to keep happening then just don't get one, go get a windows machine. No one here can say they have the same issues as you.. because they won't. you're wanting justification, look elsewhere, it's a 2k plus laptop, return it every single time you get one with issues, simple as that.

That isn't true. It's possible for particular usage to reveal an issue that's there either way. If it's a low level software issue, such as a driver problem, then swapping won't fix it. They would need to wait for an update. If it is definitely at the hardware level, then you could just get a good unit. It's almost certainly not at the application level, but I'm not positive whether it's hardware.

I am having many problems with my macbook pro 15 with touchbar (Best spec).

1. Everytime I "log on" the display flickers. Found out it goes away if I turn off filevault.

2. When watching a movie, connected to a tv via hdmi adapter I got from apple, the picture goes away (it turns completely black on the tv) every couple of minutes. The black screen lasts about a half a second before showing the normal movie picture thats running. Tried different files. Happens every time.

3. The battery life is crazy short. Been using safari, on 100 prosent battery from start, and now 20 minutes later we are down to 73 %. 2 hours and 55 minutes left. Come on!

4. When I try to move a file in finder the track pad is not able to move it. Its like the track pad doesn't recognize my left finger when i am holdning it down.

Tried reinstalling sierra.

Check whether there is any background activity. When you first purchase these things, they do a lot of indexing and other stuff. Once all of it is done, this problem should go away. It's also possible that something triggered a switch to discrete graphics. This has little to do with the load it's experiencing. Some processes trigger it, and they won't switch back until that particular process (not necessarily an application) quits.

 

[yillbs]

Tim Cook is failing. He must be stopped.

oh, you're one of those people who think Tim Cook engineered, build, and QA'd the units here. THat's spoken like a true "moron", and I mean that in the nicest way possible. You're ignorant to the way these things are made, educate yourself before you say those things, so you have a better understanding of what goes into them. A couple issues that are not even " wide spread " would not indicate a failure at all. Poor battery life is also not the case, 6 - 7 hours on a laptop this small isn't bad, if they didn't give you what they advertised, then return it, what's the problem, how are you confused about that ?

 

[orangejudes]

I totally understand being afraid of returning it. My spacebar key is not in the best shape since it's quite spongy. I tested it in the display models at the Apple Store and they are absolutely fine. The Genius at Apple told me that indeed seems a bit odd and I should replace it, but I'm afraid the new model is worse in other points.

Also, since this is a BTO it will take another month to get my replacement laptop. Unbelievable...

Exactly. The thought of making another trip to Apple when there is no guarantee of getting a "normal" product is exhausting.

Isn't there a way to fix the spacebar? You're right -- it's crazy to wait another month!

 

[yillbs]

Exactly. The thought of making another trip to Apple when there is no guarantee of getting a "normal" product is exhausting.

Isn't there a way to fix the spacebar? You're right -- it's crazy to wait another month!

If you're concerned it'll have the same issue, then don't get another one. Where it the logic here. You're empowering a company you seem to dislike by giving them thousands of dollars, why ?

 

[orangejudes]

If you're concerned it'll have the same issue, then don't get another one. Where it the logic here. You're empowering a company you seem to dislike by giving them thousands of dollars, why ?

Perhaps if you received a faulty product that you paid thousands of dollars for, you will have some opinions yourselves. Being frustrated with the situation doesn't automatically equate to "disliking" the company.

 

[yillbs]

Perhaps if you received a faulty product that you paid thousands of dollars for, you will have some opinions yourselves. Being frustrated with the situation doesn't automatically equate to "disliking" the company.

I'm returning mine.. I already ordered the one I wanted, when it gets here, I'll send the other one back since we're in the extended return period... if you're LEGITIMATELY worried they will just be dud, after dud, after dud, then go elsewhere. Stop empowering them with your cash.

 

[thekev]

Isn't there a way to fix the spacebar? You're right -- it's crazy to wait another month!

Recent models made the keyboard part of the top case. They can swap in replacement keys (the plastic part on top), but if that doesn't fix it, they would have to replace the entire top case.

 

[Grolubao]

Recent models made the keyboard part of the top case. They can swap in replacement keys (the plastic part on top), but if that doesn't fix it, they would have to replace the entire top case.

They said clearly that they would not fix it and I even prefer since I want a new one without problems. Anyway at least they allowed me to keep this one until the new one arrives. If it arrives and I still have problems it goes back again.
I don't care, it goes back as many times as it has until it's fine. It's almost 3k for a laptop. I demand nothing but being problem free which I believe is more than reasonable

 

[yillbs]

They said clearly that they would not fix it and I even prefer since I want a new one without problems. Anyway at least they allowed me to keep this one until the new one arrives. If it arrives and I still have problems it goes back again.
I don't care, it goes back as many times as it has until it's fine. It's almost 3k for a laptop. I demand nothing but being problem free which I believe is more than reasonable

You should most certainly get a 3k laptop if you paid 3k, that's what you deserve, nothing wrong with returning them until you get what you want. I sat on the floor at a best buy once because the manager refused to let me keep returning units that had problems ( old surface pro 4 issue ).

 

[Apple_Robert]

Not to be a dick, but obviously they can't all be broken, common sense tells us this. " to be afraid " to return again is kind of silly, millions of these are being shipped and used right this very second... I assure you, they aren't all broken, you're being dramatic, go exchange it and keep trying until you're happy.

If you return too many times, Apple will put the brakes on the return bus.

I agree with the earlier poster. Hang onto the Mac a little while longer and see if Apple issues any software updates between now and just before 1/8/16. If it is software related, a needed update could very well solve several problems at once. If it isn't software related, then returning the Mac just before the cut off date could get one another of the same model, a refund, or a gift card.

 

[thekev]

They said clearly that they would not fix it and I even prefer since I want a new one without problems. Anyway at least they allowed me to keep this one until the new one arrives. If it arrives and I still have problems it goes back again.
I don't care, it goes back as many times as it has until it's fine. It's almost 3k for a laptop. I demand nothing but being problem free which I believe is more than reasonable

I understand. I think they're quite overpriced at $3k, but that's me. I'll probably have to make a choice on this in the near future, as I do need a new laptop.

 

[Vizin]

Isn't there a way to fix the spacebar? You're right -- it's crazy to wait another month!

They have no replacement keycaps or hinges in stock for the new MBPs. I too have a problem with a key (for me it's the down arrow), and they told me there's nothing they can do besides have me order a new machine online and return the current one when it gets here...which isn't until January 2nd.

The genius was able to diagnose the problem with the key, and said he *could* replace it if he had the parts in stock, but they have no parts, no way to order them, and no idea when they'll get them.