Exchanged my MBP 15" dud for another dud

[Grolubao]

They have no replacement keycaps or hinges in stock for the new MBPs. I too have a problem with a key (for me it's the down arrow), and they told me there's nothing they can do besides have me order a new machine online and return the current one when it gets here...which isn't until January 2nd.

The genius was able to diagnose the problem with the key, and said he *could* replace it if he had the parts in stock, but they have no parts, no way to order them, and no idea when they'll get them.

It's just ridiculous that it takes another month to get a laptop. I'm not sure what Apple was thinking with the Macbook Pro...

 

[ManuCH]

When I called customer service (the after-sales department) because of an issue with my MBP (which now resolved itself), I was told that if I return my MacBook, a new one will be built and shipped in a prioritised fashion (meaning it will jump to the front of the queue, without having to wait 4-5 weeks).

All in all, he told me that I'd be without MacBook for about 10 days if I decided to swap it for a new one, even if it's a BTO. So don't worry about having to wait until January.

Also, at the Genius Bar they told me they're not allowed to replace key caps. They only replace the entire keyboard.

 

[symphara]

I cancelled by BTO 15" and decided to wait and see if there are going to be fewer complaints about gfx glitches, kernel panics and other problems in a month. I'm particularly interested to see if Apple will fix the FileVault glitch (I use it myself).

I have to say, my 2nd gen Air has been flawless for a while in the period subsequent to buying it. The problems only began after updating to Maverick. It's disappointing that so many people seem to have issues with these new, very expensive MBPs, out of the box.

 

[daveak]

1. Everytime I "log on" the display flickers. Found out it goes away if I turn off filevault.

That is normal and doesn't just happen with the new laptops.