FaceTime for Mac: "Signing on..." and other issues

Discussion in 'Mac Apps and Mac App Store' started by Surely, Oct 21, 2010.

  1. Surely Guest

    Surely

    Joined:
    Oct 27, 2007
    Location:
    Los Angeles, CA
    #1
    For some reason, I can't get FaceTime on my MacBook Pro running 10.6.4 to sign on.

    I already have an Apple ID. I've been using FaceTime on my iP4 in this same wifi network for months.

    Anyone else have this problem? I've seen a few comments scattered around the forum, so I figured I would make a thread to centralize the discussion.

    Anyone had this problem but figured out how to fix it?
     
  2. HXGuy macrumors 68000

    Joined:
    Mar 25, 2010
    #2
    As you saw in the other thread, I had the same problem but was able to fix it. I can't give an explanation of why it fix it but I can tell you how...

    I'm on an iMac and I was connected to the internet through an ethernet cable to my router/switch. I turned off the Ethernet (from Settings -> Network) and turned on Airport WiFi then connected to my neighbors unsecured WiFi.

    Immediately I was able to sign in no problem and use FaceTime no problem, tested it with my iPhone 4. I figured somewhere with my router/switch was the problem.

    However, I then turned Airport WiFi back off and turned the Ethernet back on and FaceTime still works. I've signed out, signed back in, quit the program, restarted...everything is still working. I don't know why it fixed it but it did it seems.

    I got this idea because I read about someone else who tried it on two different computer (but same location) so I figured it has to be the internet connection, not the computers themselves.

    So give that a try if you can sign on to a neighbors unsecured wifi network or if you have MyWi on your iPhone, you can do it that was as well.
     
  3. Carniphage macrumors 68000

    Carniphage

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    Oct 29, 2006
    Location:
    Sheffield, England
    #3
    Where is the problem occuring?
    Are you getting to the email validation stage?

    C.
     
  4. Surely thread starter Guest

    Surely

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    #4
    ^^^^^ I already have an Apple ID, so I'm merely trying to sign in here:

    Screen shot 2010-10-21 at 11.25.25 AM.png




    Unfortunately, all of my paranoid neighbors have secured wifi networks.:p

    I'll connect directly to my modem later and give that a try (I can't disconnect my router right now, my wife is using wifi for work).

    Thanks for the suggestion...... I'll post back if it works.

    If anyone else tries this with success, please report in it.
     
  5. jessejskinner macrumors newbie

    Joined:
    Jun 25, 2010
    #5
    same problem

    Yeah I can't login either, it just sits there waiting to "validate" me, I don't even get a response or error.
     
  6. Carniphage macrumors 68000

    Carniphage

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    #6
    Apple send you an email. Are you getting to the part where you click on the email link?

    C.
     
  7. Surely thread starter Guest

    Surely

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    #7
    Email? I'm not getting an email.......

    Is this what's supposed to happen?
     
  8. HXGuy macrumors 68000

    Joined:
    Mar 25, 2010
    #8
    That's a different problem then what is being discussed here.

    Sounds like you are already getting past the Signing in... part and are on the validation part. You should be getting an email that requires you to click a link and then you validate through your browser. Once you do that, it will communicate back to FaceTime on your Mac and should work.
     
  9. Carniphage macrumors 68000

    Carniphage

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    #9
    I have set up three Macs.
    In each case Apple sends out an email to the address you supply.
    You then validate the email address by clicking on a link in the mail.
    This takes you to a web-page where you re-enter your AppleID.

    Once that's done - your validation becomes active.

    C.
     
  10. Surely thread starter Guest

    Surely

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    #10
    Were you creating new Apple IDs, or did these Apple IDs already exist?
     
  11. Carniphage macrumors 68000

    Carniphage

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    #11
    Already existed.

    Two were MobileMe - and one was a GMail used as AppleID.

    C.
     
  12. HXGuy macrumors 68000

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    Mar 25, 2010
    #12
    You will only get the email AFTER getting past the "Signing in..." screen. It will ask you to enter an email address that you want to use with FaceTime, this doesn't have to be the same email as the one you login with.
     
  13. Surely thread starter Guest

    Surely

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    #13
    ^^^^^ Ah, I see. I'm not even getting past the Sign In screen.



    Okay.....

    Mine is a gmail address being used as an Apple ID.

    I've been checking my email, including my Spam, but nothing.

    *grumble*
     
  14. HXGuy macrumors 68000

    Joined:
    Mar 25, 2010
    #14
    Im telling you, you have to connect to a different network. It will work.

    Is your iPhone 4 jailbroken? If so, get MyWi (free trial) and test it out, I'm betting it will work.
     
  15. Mal macrumors 603

    Mal

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    Jan 6, 2002
    Location:
    Orlando
    #15
    I didn't get a validation email. It just let me use my gmail address for Facetime (with my MobileMe address for the AppleID no less), without question. I don't have any other Facetime-compatible devices either, so I hadn't already done that.

    jW
     
  16. Carniphage macrumors 68000

    Carniphage

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    #16
    Setting up yet another Mac.

    This is the exact procedure.
    1. Install the software.
    2. Run Facetime.
    (very long icon bouncing period)
    3. Factime wants to use keychain - > okay
    4. Camera comes on.
    5. Enter Apple ID

    I am entering a family member MobileMe name. Not my iTunes or Main MobileMe account.
    I *have* to use ME.COM or it gets rejected.

    6. Click SIGN IN
    Get the signing-in gear. Then..

    7. Then I see "People will call using your email address. What address would you like to use"?

    8. I then get a chance to change the email address. I prefer to use a different email address.

    I then get: The Verifying gear.
    "A confirmation email has been sent.. follow instructions"

    9. Then I confirm the email. And this takes me past the verifying stage.

    C.
     
  17. Surely thread starter Guest

    Surely

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    #17
    That's great and all, but it won't go past Step 6 for me.


    Appreciated.
     
  18. Carniphage macrumors 68000

    Carniphage

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    #18
    You're welcome.
    As our friend says, it could be a network issue.

    C.
     
  19. HXGuy macrumors 68000

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    Mar 25, 2010
    #19
    Check out this thread on the Apple forums...

    http://discussions.apple.com/thread.jspa?threadID=2620750&tstart=15

    It has a bunch of people who were all able to get FaceTime working after connecting through a different internet connection and then switching back to their own. It's very strange and I don't get why it works, but it definitely does and seems to be the only solution right now.
     
  20. muon25 macrumors member

    muon25

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    Jul 12, 2010
    #20
    I can confirm that the problem seems to be related to certain network configurations. The only way I could sign-in was by tethering my Macbook to my iPhone. Once I'd signed-in via tethering, I disconnected and then had no problem using Facetime on my Macbook via WiFi.

    BTW, before disconnecting from my iPhone, I made one tethered Facetime call and the quality over 3G was fine...
     
  21. synagence macrumors 6502a

    Joined:
    Jul 23, 2008
    #21
    I had same issue... Try creating a new account (mac logon not apple id) and trying there. It worked on that one but not on the original one
     
  22. i3igsmooth5769 macrumors 6502a

    i3igsmooth5769

    Joined:
    Dec 28, 2007
    Location:
    Los Angeles, CA
    #22
    It shows me under contacts but has my home phone rather than my iphone 4 number, which ive been trying to call to test. I even updated to my cell # in itunes but that didnt seem to work. Cant find a way to dial a number on there...guess since its still in beta.
     
  23. HXGuy macrumors 68000

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    Mar 25, 2010
    #23
    Can you go into your Address Book app and add yourself in there and then dial that contact from FaceTime?
     
  24. peteknopp macrumors member

    Joined:
    Jun 25, 2010
    #24
    full dialling code

    to call your iphone 4 from your mac make sure your iphone 4 number in your contacts has 00 (or whatever you need for international code) +country code. I got stuck, added the 00 351 for portugal followed by my cell number and it works.

    Also had same signing in problems so disconnected modem and router and tethered my iphone, logged in and it works. then untethered and went back to normal adsl and wifi and it still works.
     
  25. HXGuy macrumors 68000

    Joined:
    Mar 25, 2010
    #25
    Yea that seems to be the universal fix at this point, it's so weird, I can't explain why it fixes it.
     

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