They could load it via USB by having a copy locally.
Well I've been doing this for nearly three hours now. Still the same..
I didn't know that Apple offered such a service, that's neat. I suppose they would charge you for such a simple process though, probably not worth it if so.
Something must be wrong if the progress bar is stalled. Do you have any way of doing a clean install rather than a recovery?
Sorry about this. What is the difference between recovery and clean install.
I don't know how I'd do a clean install, is it easy?
Well, essentially it's the same thing if you are doing a recovery to factory settings in terms of OS X. Not to cause confusion but it's different with Windows sometimes because restoring to factory settings usually revives bloatware that comes with the system as opposed to doing a clean, fresh installation of the operating system itself.
I am just asking because it seems that restoring via internet is not cooperating. If there is a way that you can access a Mountain Lion install/dmg file (such as downloading it via the App Store from another computer) and follow this link to create a bootable drive.
You will unfortunately have to buy it in order to create a bootable drive, which is unacceptable but it's good for future use as well. In any case if the internet recovery is truly not working I would check your router/connectivity settings and try again.
Right, it is moving.. slowly. Very slowly, buy I can see it's moved. I think I'll leave it plugged in all night (are you sure this is okay, I really don't want to damage the battery when it's less than a day old!) and then hope in the morning it will complete/ almost complete.
Completely fine, you can leave it plugged in for days at a time and it will not negatively affect the battery.
I didn't know that Apple offered such a service, that's neat. I suppose they would charge you for such a simple process though, probably not worth it if so.
Something must be wrong if the progress bar is stalled. Do you have any way of doing a clean install rather than a recovery?
I have no idea if they charge or not. I saw a customer come into the Genius Bar while I was there and had it done.
Oh dear, for a novice like me this sounds very confusing. I definitely will not buy something as I've had the product one day and if something is already not cooperating I will definitely contact apple.
The internet is working fine (on my main computer now) so not sure why it's so slow. Ah, I don't know what to do.
I believe the new ones come with USB sticks as backup instead of CDs. Is that right?
I don't believe so. I am very uninformed when it comes to the newer MacBooks but I believe the partition/internet recovery is all that is included in terms of restoring the computer to its original state.
I think you can buy it on a USB but it may not be included, or you could just buy the OS and install it via the method in the link that I posted earlier in this thread. Hopefully someone that has purchased a MacBook recently can comment on this, apologies in advanced if I am spreading misinformation. I checked the "What's in the Box?" section of the MacBook pages on the Apple website and it does not specify.
Absoluted gutted.
Rang apple, and he said to cancel, restart computer in recovery mode and router and turn wifi off, and then reboot in recovery mode. We tried three times, three different ways, each time the computer would end up with a flashing file with a ? mark inside. He said I'd need to take it to the nearest apple store.. that's about 4 hours away in Cardiff. I can't go today or tomorrow, the next day I start uni.
I don't know what to do but this has made me livid.