Faulty MagSafe Apple Refuse To Replace

Discussion in 'MacBook' started by standingquiet, Jul 17, 2010.

  1. standingquiet macrumors 6502

    standingquiet

    Joined:
    Feb 13, 2010
    Location:
    Birmingham, AL
    #1
    So my MagSafe packed up for no apparent reason so booked a genius bar appointment and took it in. They tested it and my MacBook and confirmed it was the adapter and the the MacBook that was at fault.

    The member of staff says right as your MacBook is out of warranty a new one is £49.99. I said that it says on there website that " You may be eligible for a replacement adapter free of charge provided there are no signs of accidental damage. "

    Here's the full page - http://support.apple.com/kb/TS1713

    He said it says "MAY" meaning its up to them and he said my model is not covered.

    So i kick up a fuss and he checks my battery, " ooooo whats this " he says. " This is not an official MacBook Battery " I said yeah because it lasts longer then yours at half the price. He plugs it into his system and says the battery needs replacing and is what most likely caused the MagSafe to fail! I said you must be joking that battery is fine and your using it as an excuse, i asked for the manager and he said he had to agree with his staff.

    I said your system is only saying that because it's not an official battery.

    As you can see from CoconutBattery there's nothing wrong with the battery and is is far better condition than any Official Battery is after 30 cycles

    [​IMG]

    But they wouldn't budge and with me stuck in the position that i need to charge my MacBook i had to buy one. He did give me 10% discount but that's still £45 when in my eyes it should have been free.

    What do you guys think? Was the Store wrong? What should i do now?

    Cheers

    Matt
     
  2. miles01110 macrumors Core

    miles01110

    Joined:
    Jul 24, 2006
    Location:
    The Ivory Tower (I'm not coming down)
    #2
    I agree with the Genius. Apple's not responsible for third party batteries that screw up your system.
     
  3. standingquiet thread starter macrumors 6502

    standingquiet

    Joined:
    Feb 13, 2010
    Location:
    Birmingham, AL
    #3
    The Battery hasn't screwed up the system, it works fine they are simply using it as an excuse. The battery makes no difference its the same spec as an official one its like saying Oh you used Duracell instead of Energizer Batterys.

    It even says on the troubleshooting page that i didnt even have to bring my macbook so he would have been non the wiser if i hadn't.

    As you can see from my coconutbattery its great, I've seen Apple ones with less then 10 cycles down in the low 90%'s even high 80%'s.

    Matt
     
  4. toxictrix macrumors 6502a

    Joined:
    Jan 8, 2009
    Location:
    Texas
    #4
    Call Applecare. Usually they are better at these situations.
     
  5. 156457 macrumors 6502

    Joined:
    Jan 28, 2008
    Location:
    UK
    #5
    my apple battery has had 490 cycles and isn't even at 90% yet. i doubt one with 10 cycles could hit 80% unless it was faulty.

    [​IMG]
     
  6. synth3tik macrumors 68040

    synth3tik

    Joined:
    Oct 11, 2006
    Location:
    Minneapolis, MN
    #6
    From your post it sounds like first you were out of warranty. Secondly your computer/adaptor are not covered by any extended warranty. Third, yes a non-Apple battery could mess up the charge, if it draws more current, or anything else. It shouldn't, but it is something that can happen. Finally, throwing a "Fuss" never really gets you anywhere, besides a 10% discount so you'll leave the guy alone.

    Don't get me wrong I am all about holding companies responsible when it comes to fulfilling their warranty obligations. However this is a case where sadly they are in the right.
     
  7. standingquiet thread starter macrumors 6502

    standingquiet

    Joined:
    Feb 13, 2010
    Location:
    Birmingham, AL
    #7
    Its says on Apple's Website as in the link i posted it doesn't matter if in warranty or not.

    My fuss was civilized and was regarding the statement on their website.


    thats good check this one out

    [​IMG]


    thats bad
     
  8. miles01110 macrumors Core

    miles01110

    Joined:
    Jul 24, 2006
    Location:
    The Ivory Tower (I'm not coming down)
    #8
    It also says you "may" be eligible for a replacement. Also, warranty or not- damage caused by third-party batteries will almost never get you a replacement part.
     
  9. standingquiet thread starter macrumors 6502

    standingquiet

    Joined:
    Feb 13, 2010
    Location:
    Birmingham, AL
    #9
    They didn't prove it was the battery, it was a guess. Everyone i know uses third party batteries without issue.

    Its just a lame excuse. Is it in writing anywhere saying i cannot use another battery?
     
  10. J&JPolangin macrumors 68030

    Joined:
    Jul 5, 2008
    Location:
    Thule GL @ the TOW
    #10
    ...its too bad you brought the mac with you... now that's in your case notes... every electronics company I'm familiar with uses the "third party" accessories to void repairs for free.

    Nintendo for example has many well documented cases on their "Fit" balance board and there's tons of companies that make these items...

    You don't see and OEM Nintendo accessories of the same type as they haven't figured out how to make them work well so they don't mess with them and risk warranty repair issues...
     
  11. miles01110 macrumors Core

    miles01110

    Joined:
    Jul 24, 2006
    Location:
    The Ivory Tower (I'm not coming down)
    #11
    Everyone, huh?

    It doesn't say you can't use another battery, it just says that you can't use another battery, have it cause another problem, and then get that problem fixed by Apple.

    http://images.apple.com/legal/applecare/docs/NA_APP_English_v5.2.pdf
    You say it's not the battery, but you don't really know either now, do you?
     
  12. ouimetnick macrumors 68020

    ouimetnick

    Joined:
    Aug 28, 2008
    Location:
    Beverly, Massachusetts
    #12
    You didn't prove that the battery couldn't cause a problem either. :rolleyes: If you were using an Official Apple battery and this happened, I might agree with you. ButApple does say to use THEIR batteries and do other computer manufactures. Your 3rd party battery could have over stressed the Apple power adapter.
     
  13. AlphaDogg macrumors 68040

    AlphaDogg

    Joined:
    May 20, 2010
    Location:
    Boulder, CO
    #13
    what about this?

    Edit: oops i just realized you said one with 10 cycles, not 100.
     

    Attached Files:

  14. AlphaDogg macrumors 68040

    AlphaDogg

    Joined:
    May 20, 2010
    Location:
    Boulder, CO
    #14
    Exactly... Te geniuses study how macs work... The OP doesn't. The geniuses know more than the OP, obviously.
     
  15. Giuly macrumors 68040

    Giuly

    #15
    I'd suggest you get the MagSafe at the same place you got the battery - I guess it'll be about £10-20.
     
  16. AlphaDogg macrumors 68040

    AlphaDogg

    Joined:
    May 20, 2010
    Location:
    Boulder, CO
    #16
    There are no third party magsafes... apple patented it.
     
  17. Mr. McMac Suspended

    Mr. McMac

    Joined:
    Dec 21, 2009
    Location:
    Far away from liberals
    #17
    Not true. Ebay's got plenty of 3rd party magsafe power adaptors for sale..
     
  18. ARF900 macrumors 65816

    ARF900

    Joined:
    Oct 30, 2009
    #18
    Isnt the solution clear? Put the battery the laptop came with back in, then make another genius appointment.
     
  19. Giuly macrumors 68040

    Giuly

    #19
    Ever wondered how patent lawyers earn money? eBay got basically invented to sell patent infringing stuff from China and Hong Kong. If you still have the battery, I'd try ARF900's approach before.
     
  20. AlphaDogg macrumors 68040

    AlphaDogg

    Joined:
    May 20, 2010
    Location:
    Boulder, CO
    #20
    Really? Give me a link to one of them...
     
  21. standingquiet thread starter macrumors 6502

    standingquiet

    Joined:
    Feb 13, 2010
    Location:
    Birmingham, AL
    #22
    Well i had to buy a new charger as my macbook was dead, i have emailed the company i brought the battery of asking for there advice.
     
  22. iLog.Genius macrumors 601

    iLog.Genius

    Joined:
    Feb 24, 2009
    Location:
    Toronto, Ontario
    #23
    If the Genius who looked at OP's computer was doing their job, then this was surely documented something like: "reviewed TS1414, customer used third party battery, denied customer MagSafe replacement".

    At this point, OP will have to purchase a new MagSafe (looks like they did based on posting) or continue to e-mail/call Apple trying to get a free replacement.
     
  23. Cool Runnings macrumors regular

    Joined:
    Feb 24, 2010
    Location:
    Sweden
    #24
    I say it's craptalk from the Genius.

    Either you pop in the original battery and return and talk to another genius or take it to another store or 3rd party dealer. Or you phone apple directly and get an take it that way.

    And why is you folks so hard on him, blaming a 3rd party battery is wrong. Then you are smoked if you install 3rd party ram or harddrive on your computer to? :eek: If they can't prove the 3rd party accessory is at fault then the should exchange the magsafe in this case.

    EDIT: Edit out all the **** from the censor
     
  24. miles01110 macrumors Core

    miles01110

    Joined:
    Jul 24, 2006
    Location:
    The Ivory Tower (I'm not coming down)
    #25
    Those are Magsafes being sold by a third party (which is perfectly legal), not Magsafes made by a third party. There are no Magsafes made by anyone besides whichever company Apple has contracted them out to.
     

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