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Faulty MagSafe Apple Refuse To Replace

miles01110 said:
Those are Magsafes being sold by a third party (which is perfectly legal), not Magsafes made by a third party. There are no Magsafes made by anyone besides whichever company Apple has contracted them out to.
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Not quite - those are replacement 3rd party adaptors (non-OEM). They are fitted with Apple-made Magsafe connectors but the bricks are usually made of nasty white plastic and are thicker than the originals...........

last I heard Apple was trying to stop the manufacture and sale of these things.
 
Cool Runnings said:
I say it's craptalk from the Genius.

Either you pop in the original battery and return and talk to another genius or take it to another store or 3rd party dealer. Or you phone apple directly and get an take it that way.

And why is you folks so hard on him, blaming a 3rd party battery is wrong. Then you are smoked if you install 3rd party ram or harddrive on your computer to? :eek: If they can't prove the 3rd party accessory is at fault then the should exchange the magsafe in this case.
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I totally get what you mean but comparing third party RAM and batteries are different. RAM is RAM that can be used in all computers and is not unique to one specific company. Batteries on the other hand, you have to make it specific per computer and usually it's the manufacturer of that computer that only sells the battery that you can use. Sure you can go out and buy one, but you have no way of telling if the battery is good or not and if it will harm your computer.
 
I'm with Cool Runnings, this is craptalk from an Apple employee who's paid to look for excuses to decline requests for intervention. Had it been a third party HDD or RAM instead of a battery, I'm sure that would have been the catastrophic problem that, unfortunately, voided all warranties and caused the charger to go ape.

Besides, posting in their KB that they 'may' replace the charger at their discretion is a load of ambiguous cr*p. You replace it or you don't if it fails out of warranty. Or you do so for specific models and post that info. 'May' means exactly nothing.
 
Xenophon said:
I'm with Cool Runnings, this is craptalk from an Apple employee who's paid to look for excuses to decline requests for intervention. Had it been a third party HDD or RAM instead of a battery, I'm sure that would have been the catastrophic problem that, unfortunately, voided all warranties and caused the charger to go ape.

Besides, posting in their KB that they 'may' replace the charger at their discretion is a load of ambiguous cr*p. You replace it or you don't if it fails out of warranty. Or you do so for specific models and post that info. 'May' means exactly nothing.
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It's should be at their discretion. I mean, Apple isn't going to give away free Magsafe adaptors if the user abused theirs. I'm pretty sure if OP brought in their MacBook with the original Apple battery, the Genius would have replaced the faulty MagSafe.
 
standingquiet said:
Its says on Apple's Website as in the link i posted it doesn't matter if in warranty or not.

My fuss was civilized and was regarding the statement on their website.




thats good check this one out

mr2zoi.png



thats bad
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I noticed that the Apple battery is: 2213mAh, max: 3780 mAh
Your coconut battery is: 5049mAh, max: 5450 mAh

Not knowing much about batteries, but the mAh is more than twice the Apple battery. I think this would draw too much current for the magsafe would it not?

I use energizer rechargeable batteries in my Apple Mighty Mouse. When I use the lower mAh batteries they last longer in the mouse than the higher mAh that I have.

Not sure this is why your magsafe failed though.
 
miles01110 said:
I agree with the Genius. Apple's not responsible for third party batteries that screw up your system.
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I'm sorry but this is another example of how Apple treats their customers shoddily. I predict the #1 in customer satisfaction thing is gonna plummet.
 
DesignerOnMac said:
I noticed that the Apple battery is: 2213mAh, max: 3780 mAh
Your coconut battery is: 5049mAh, max: 5450 mAh

Not knowing much about batteries, but the mAh is more than twice the Apple battery. I think this would draw too much current for the magsafe would it not?

I use energizer rechargeable batteries in my Apple Mighty Mouse. When I use the lower mAh batteries they last longer in the mouse than the higher mAh that I have.

Not sure this is why your magsafe failed though.
Click to expand...
mAh is a measure of battery capacity, not energy output. Same gas, just bigger gas tank.
 
Straight from the aforementioned Apple Knowledgebase article (TS1713): "Although you are not required to bring in the computer used with the adapter please be sure to bring the serial number from the computer; it is required to process potential replacements."

Why, then, would the OP's qualifications for replacement be negatively affected by the computer or battery to which it's attached? standingquiet, I suggest you make another appointment; this time don't bring your computer.
 
No replacement for me either

My MagSafe charger stopped working last week. It came with my 2007 MacBook Pro. I took it to my "Genius" bar and hoping to get a new one for free. The "Genius" claimed not to know about the replacement programme. When I showed him a print out of the support page, he looked it on his computer and then refused to give me a replacement on the grounds that there was no visible external damage.

The genius then offered me a replacement for £50 but recommended that I pay £60 for a shrink-wrapped one with a year's warranty.

I am not going to pay £60 for something that won't work in a year so I will try the Qubz one on Amazon.

I also have an early 2010 MacBook Pro which came with a near-identical MagSafe adapter. I am wondering if I should have pretended that the broken adapter came with the 2010 MacBook Pro.

I have been a MacOS enthusiast for 8 years but the hardware is poor. Being in the Apple Store today, I felt quite out of place. Apple has changed. I don't think it is for me anymore.
 
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