FedEx Lost My New 14" MacBook Pro

[bradl]

I fail to see the funny thing? The exact point and reasoning behind Apple having an extended "holiday" return period is for people who received a gift on Christmas Day (hence why it ends on Christmas Day) to be able to return/exchange the item within 14 days if they aren't happy with it. The holiday return extension isn't intended for people to buy a computer in November open it, use the heck out of it, and return it in January. Although there's nothing stoping someone from doing that. I don't see the logic in your suggestion that the OP should be granted an extended return window by Apple. At the end of the day, they'll likely get 14 days plus some extra if it arrives before Christmas. But I digress, I don't want to take this off topic anymore as I really do feel bad for OP and the situation presented.

Case closed.

The key you're missing is that the assumption that the Mac is a gift for someone on Christmas Day. If someone bought it for themselves on 11/2, and gets it on, say, 11/30, that isn't for Christmas, as their purchase isn't intended for Christmas. In this case, the customer gets a good 5 weeks to decide if they want to keep that Mac, return it, or exchange it. But if that same person, who is estimated to get that Mac on 11/30, finds out their Mac is lost, and now won't get it until 1/4 or any time after 12/25, they're now down to only having the 14 days instead of the extended period they were supposed to have when that Mac was to be delivered on 11/30. That lost time isn't through any fault of their own, and was bought within the window of the extended return policy. They purchased the Mac under and within the terms and conditions of the extended policy, and now are not being granted the time under that policy through the fault of Apple's carrier.

BL.

 

[prospervic]

Oh, and I have a trade-in through Apple that's expiring, because I initiated it a month ago, and the values have since dropped.

How do you know this? Because what I'm seeing is that MacBook Pro trade-in prices seem to be the same, judging by the maximum offer. How much did the trade-in value for yours decline?

 

[Paratriplel]

Then you have never used Uber Eats, DoorDash, etc or any other similar service. You can only submit issues or obtain support through them, and the restaurant will also tell you that if you call them.

Actually... just feel I really got to make an input. For my girlfriends birthday I ordered some food from Foodora (which is same type of service) they forgot her order, or so I thought and a bit irritated because it wasn’t the first time but it’s still my favorite restraint I ordered from and we were so hungry so I called the restaurant after some confusion they understood the issue (I did receive one dish but not the other and I told them I was fine warming it up later as long as I didn’t have to wait the almost 1.5 hours it took the first time) and the manager or owner was so helpful and offered to personally deliver the missing dish and was so sorry.
I called him up again and said I noticed that Foodora got me another customers order and that’s what messed it up but he still said he would solve it and drove the food home even though I said he shouldn’t feel any responsibility to do so since it wasn’t their fault (it had been theirs in previously when they messed up a few orders I just didn’t mention that though).

That’s what I call customer service! I’m not saying that is how every company needs to act but it they can go the extra mile it means so much.


I don’t feel Apple should have to send him the new MBP at the same dates but it would probably not have hurt anyone if they put his order in whenever they can as in to be shipped the day after the investigation was done and it was clear that he would get a new shipment (as long as the configuration was produced that day or whenever it is produced the best time).
Everyone else’s order would be pushed back one place and it would mean nothing for those except for the last one customer but I’d assume that customer wouldn’t want to go last in line either if the same thing happened to him or her.

 

[UBS28]

Give it a rest with the 'Wrong' nonsense. If you know an expensive item you really wanted was about to be released and you was one of the early people to order it, then get told your item is lost and that due to all other orders being fullfilled and that you are going to have to wait 2 months or more for new stock to arrive, are you trying to tell me and others in this thread that all you will do is grumble a bit but accept the situation and wait how ever long it takes for new stock to arrive, whilst everyone else around you is getting theirs because 'stuff happens all the time'? If you are then I do not believe you.

What would actually happen is that you would be extremely annoyed, you would ring Apple telling them you are not happy and that you want the situation rectified now, not one month or two months later, now.

It is wrong. The OP wants to give his problem to many other people by delaying their order and also cause a total logistical choas with all the MBP that are already on the road.

Please also be mindful that there is a huge crisis happening both on the chip side aswel as global shipping problem.

Be luckly you only have to wait 2 months in the current climate we are in because with other products it can take a whole lot longer.

 

[fa8362]

The key you're missing is that the assumption that the Mac is a gift for someone on Christmas Day. If someone bought it for themselves on 11/2, and gets it on, say, 11/30, that isn't for Christmas, as their purchase isn't intended for Christmas. In this case, the customer gets a good 5 weeks to decide if they want to keep that Mac, return it, or exchange it. But if that same person, who is estimated to get that Mac on 11/30, finds out their Mac is lost, and now won't get it until 1/4 or any time after 12/25, they're now down to only having the 14 days instead of the extended period they were supposed to have when that Mac was to be delivered on 11/30. That lost time isn't through any fault of their own, and was bought within the window of the extended return policy. They purchased the Mac under and within the terms and conditions of the extended policy, and now are not being granted the time under that policy through the fault of Apple's carrier.

BL.

So? Too bad for the customer. OP could have done his trade-in at an Apple store and had his laptop on 10/26. Whose fault is it that he/she didn't do that?

 

[rawweb]

It is wrong. The OP wants to give his problem to many other people by delaying their order and also cause a total logistical choas with all the MBP that are already on the road.

Please also be mindful that there is a huge crisis happening both on the chip side aswel as global shipping problem.

Be luckly you only have to wait 2 months in the current climate we are in because with other products it can take a whole lot longer.

The solution is fairly straight forward and shouldn’t have to impact anyone. Not sure why people keep confusing moving people in line…I would escalate to an Apple rep on the phone and asked Apple to upgrade replacement shipping or asked about picking one up at the apple store (since it’s a stock config) and getting a new ac adapter shipped out. Another poster mentioned that earlier and I think it’s a great solution. Gets OP the computer now and doesn’t really seem to trouble anyone.

I can’t really see Apple saying no to either solution. Also doesn’t hurt to go to the Apple store and try to work something out with a manager.

 

[Fishrrman]

The OP revealed that the only difference from the order he placed vis-a-vis a base model MacBook Pro 14" (that you can walk into any Apple Store and buy "from stock") was the charger.

He wanted a different battery charger.

For gosh sakes, just cancel the original order (that looks to have been stolen in Memphis) and buy a stock one with a stock charger.

Then wait for a good deal on a larger charger, or buy a 3rd party charger, or... well, almost any other course of action.

This thread is the perfect example of makin' a mountain out of a molehill.

As such, I nominate it (before the moderators) -- either time to lock it, or move it to the "wasteland"...

 

[Hammie]

FedEx plagued by problems this year. Apple knows that’s all that Matters

UPS, DHL, and USPS have also had their issues (and I have heard Hermes Shipping in Europe). Not many options from FedEx to choose from that are any better.

 

[Hammie]

The OP revealed that the only difference from the order he placed vis-a-vis a base model MacBook Pro 14" (that you can walk into any Apple Store and buy "from stock") was the charger.

He wanted a different battery charger.

For gosh sakes, just cancel the original order (that looks to have been stolen in Memphis) and buy a stock one with a stock charger.

Then wait for a good deal on a larger charger, or buy a 3rd party charger, or... well, almost any other course of action.

This thread is the perfect example of makin' a mountain out of a molehill.

As such, I nominate it (before the moderators) -- either time to lock it, or move it to the "wasteland"...

It has certainly run its course and there really was no path of resolution that this forum could provide or add. It was basically a vent by the OP with an already provided resolution from Apple.

 

[bradl]

So? Too bad for the customer. OP could have done his trade-in at an Apple store and had his laptop on 10/26. Whose fault is it that he/she didn't do that?

You missed the part that made his order BTO, not stock.

BL.

 

[fa8362]

You missed the part that made his order BTO, not stock.

BL.

He apparently just wanted a different charger. He could have bought that at an Apple store or purchased it later.

 

[bradl]

He apparently just wanted a different charger. He could have bought that at an Apple store or purchased it later.

You are assuming that there is an Apple Store near him. Since he hasn't mentioned where he is, it's foolish to assume that there is a store near him. He may not have a choice but to order online.

BL.

 

[fa8362]

You are assuming that there is an Apple Store near him. Since he hasn't mentioned where he is, it's foolish to assume that there is a store near him. He may not have a choice but to order online.

BL.

And you're assuming there isn't one near him/her. Regardless, blaming Apple and expecting them to send someone else's new laptop is silly.

 

[bradl]

And you're assuming there isn't one near him/her. Regardless, blaming Apple and expecting them to send someone else's new laptop is silly.

I am not. Mathmatically speaking, there are more chances that there is not an Apple Store near the OP than that there is. For example, in Nebraska, there is only one store, and that's in Omaha. So If someone in Kearney wants a Mac, they're driving the 180 miles to Omaha to get one. Add on another 90 miles for North Platte; Actually, North Platte has the other option of driving the other option, in driving to Denver to their next closest store.

There isn't a store for the entire state of Wyoming. Nor North Dakota. Nor South Dakota. Their options are back down to Omaha, southeast to Des Moines, or east to Minneapolis.

Columbia or Jefferson City, Missouri? Flip a coin; it's half way between Kansas City and St. Louis for them, each a 2 hour drive.

Sucks for those kids in State College, PA: Home of Penn State. it's a 3 hour drive to Pittsburgh for their closest apple store, and 3 hours the other way for the other 5 stores, which are all in the Philadelphia area/Lancaster area.

Same goes for everyone at the University of Oregon, in Eugene. It's 3 hours to Portland.

All of these are decently sized cities WITHOUT an Apple Store. Interestingly enough, all of them also have their state's major university.

You're basing the fact that the OP must live in a city and that that city must have an Apple Store. You don't know either one, so you can not make that assumption.

Next, you'll pull out the assumption that the OP can drive.

BL.

 

[CheesePuff]

I am not. Mathmatically speaking, there are more chances that there is not an Apple Store near the OP than that there is. For example, in Nebraska, there is only one store, and that's in Omaha. So If someone in Kearney wants a Mac, they're driving the 180 miles to Omaha to get one. Add on another 90 miles for North Platte; Actually, North Platte has the other option of driving the other option, in driving to Denver to their next closest store.

There isn't a store for the entire state of Wyoming. Nor North Dakota. Nor South Dakota. Their options are back down to Omaha, southeast to Des Moines, or east to Minneapolis.

Columbia or Jefferson City, Missouri? Flip a coin; it's half way between Kansas City and St. Louis for them, each a 2 hour drive.

Sucks for those kids in State College, PA: Home of Penn State. it's a 3 hour drive to Pittsburgh for their closest apple store, and 3 hours the other way for the other 5 stores, which are all in the Philadelphia area/Lancaster area.

Same goes for everyone at the University of Oregon, in Eugene. It's 3 hours to Portland.

Or.. you know, go to an authorized Apple reseller such as Best Buy, Target, etc?

edit: also most large universities have an Apple authorized reseller on campus just for the students, with edu discounts

 

[bradl]

Or.. you know, go to an authorized Apple reseller such as Best Buy, Target, etc?

edit: also most large universities have an Apple authorized reseller on campus just for the students, with edu discounts

While I agree, his assumption is that the OP must live in a city with an Apple Store. I simply provided numerous examples where he would be wrong.

BL.