FedEx Sucks

Discussion in 'Mac Pro' started by Phillie14586, Nov 30, 2010.

  1. Phillie14586 macrumors member

    Oct 14, 2010
    I just need to vent. I ordered a refurbed MacPro and a new ipod nano for my wife. The iPod made it here yesterday three days earlier than expected and they left a door tag to be signed. I signed the door tag and left a Shipment Release Authorization form this morning. The MacPro was supposed to be delivered today so I left the Shipment Release Authorization form for it on the door today also. So I get home and I have two new door tags from FedEx. The one for the iPod still says I can sign it and they will deliver but the MacPro one says someone must be here to sign. So my wife called them to sort things out and FedEx was clueless to why we had two tags. They thought we only had one shipment coming. I know the MacPro is an expensive item but it should be in a brown box since it is a refurb, I live in the country down a private drive and have a covered porch. It was my call to sign the shipment release form so LEAVE ME MY TOYS!!! Now I have to wait until Saturday so someone will be here to sign. The depot is about an hour drive so I don't really want to drive over there.
  2. toxic macrumors 68000

    Nov 9, 2008
    Fedex requires items over $1000 (or something like that) to have a direct signature. that's a requirement I got for shipping something that expensive, anyway.
  3. rdowns macrumors Penryn


    Jul 11, 2003
    When I read tales of such suffering, I can't help but cry.
  4. ActionableMango macrumors G3


    Sep 21, 2010
    Be mad at Apple then. FedEx offers the SENDER three levels of signature required:

    Indirect Signature Required. FedEx will obtain a signature in one of three ways:
    • From any person at the delivery address; or
    • From a neighbor, building manager or other person at a neighboring address; or
    • The recipient can sign a FedEx door tag authorizing release of the package without anyone present.
    Direct Signature Required. FedEx will obtain a signature from any person at the delivery address. If no one is at the address, FedEx will reattempt delivery.

    Adult Signature Required. FedEx will obtain a signature from any person at least 21 years old.

    Apple is the sender and made the choice. Mac Pros are sent "Direct Signature Required". You don't get to make the choice, and FedEx doesn't get to make the choice.
  5. Phillie14586 thread starter macrumors member

    Oct 14, 2010
    Your right I should get mad at Apple. But that still does not explain why they would not leave the iPod which from the two door tags only requires an indirect signature. Plus if I start ranting about Apple then I would have to get into the fact that they wont sell a reasonable consumer level computer without a crappy glossy monitor. Just think if you subtracted the $800-$1000 off the iMac price for those nasty monitors you could have a nice computer for a very reasonable price. But I digress. Hopefully this computer will last me 9-10 years like this one has. If it wasn't for the 18mp camera and lightroom I would not have been in the market for a new toy anyway.
  6. Kabir8 macrumors regular

    Feb 3, 2010
    FedEx DOES suck

    They NEVER contact drivers - They can't.
    They NEVER re-attempt delivery the SAME day even if you had priority shipping
    They DON'T let you pick it up from the station until three days after delivery attempts.

    I was in the bathroom when they delivered my package, and I came out, saw the tag after hearing the knocking. Called them right away, and it was absolutely no use.

    UPS has made an effort to call the driver, my UPS guy will come back, he actually knows who I am, and he makes sure I get my packages.

    UPS is way ahead in my book.
  7. Apple OC macrumors 68040

    Apple OC

    Oct 14, 2010
    FedEx and UPS are both hit and miss ... with my experience, UPS loses packages more often than FedEX.

    FedEx actually works well for next day delivery from Toronto to Manhattan. :cool:
  8. rnelan7 macrumors 6502


    Nov 9, 2009
    It is a hassle having to pre-sign and so forth. That is granted you live in a nice neighborhood where is can be left safely. My friend worked for UPS before Christmas one year. Most of his deliveries were to Camden, NJ and they weren't allowed to leave anything on the step and i.d. had to be showed in order to sign for a package. Talk about a hassle.
  9. dknightd macrumors 6502

    Mar 7, 2004
    most of these decisions are up to the discretion of the driver (or their boss).

    Some will leave with a signed note on the door, some will not. I'm lucky, right now I have drivers I recognize, and they recognize me. They leave stuff for me, and I trust them not to take my note and the package. Think about it - they could easily take the note for evidence of delivery, then take the package home with them - you could just as easily say you never got the package and somebody must have forged the note. It is a two way trust, and if there is any reason to doubt that trust I don't blame the driver for not leaving the package (the reason might not have anything to do with you, they might have had a bad experience at a nearby address). Or they might just like to drive into the country. Maybe you can use your work address for deliveries? I've done that sometimes.
  10. GoCubsGo macrumors Nehalem


    Feb 19, 2005
    It is truly tragic that of all the suffering going on in the world today you are left without your MacPro. My heart bleeds for you.
  11. Big-TDI-Guy macrumors 68030


    Jan 11, 2007
    Phillie... you weren't the same guy who also didn't receive their radioactive material last week due to a Fedex whoopsie - because if you are, then I understand completely.
  12. pprior macrumors 65816

    Aug 1, 2007
    My UPS guy leaves packages for me all the time, nice neighborhood, never had a problem. He will also bring them to my office if I'm not home.

    Fed ex, leaves a freaking sticker on my door and stiffs me every time :(
  13. 3282868 macrumors 603

    Jan 8, 2009
    My experience

    I moved from NYC to LA and back, and as I did not want to drive my Mac Pro and displays back I shipped them via FedEx and insured everything.

    On the shipment from NYC to LA, my Mac Pro arrived damaged. It was packed in all the original packaging, but somehow my brand new ATI Radeon 4870 display card was smashed in. I was able to temporarily fix it and put FedEx on notice if the issue should worsen (most companies make it a PITA to file any claims hoping to wear the customer out).

    Not more than a year later I moved back east (long story) and shipped the unit via FedEx again (I know, I know, I should learn). This time FedEx delivered the box in such a mess it looked like someone took an ice pick to it. The driver tried to scamper away, and I was having none of that! I refused to sign, sent it back to the local delivery center and phoned FedEx claims. Well the next day the bell rings and, wow, it's the same FedEx guy, with my Mac Pro! As FedEx Claims needs 4-6 weeks to examine the claim, I knew this was wrong. The delivery guy literally tried to run back into the truck! I told him I am refusing the package and if he leaves it unsigned it's his job. He comes back and starts arguing with me, so I told him to wait as I phone FedEx. They spoke to the guy, took the system back, and I waited for their response.

    Here's the kicker: My claim was initially denied (and I only filed a claim for the display card, which was roughly $360, as I checked the system out after they sent me my Mac Pro from claims processing and before I received final notice). The claim was denied as I was the sender AND the RECEIVER. Apparently this confused FedEx. I clarified this issue, explained that the location(s) I shipped from understood this and that there was no issue with being the sender and receiver with regard to insurance claims (their stance was that as both the packaging could not be verified).

    My claim was eventually approved, but nothing in the mail. So I phoned a few times, left messages for the claim rep who handled my case. Finally, eight months later, they phoned me back, apologized, and sent me a check.

    That's my FedEx story. I've heard worse about UPS. The only company I did like was DHL, and they went under. Shame.
  14. bruinsrme macrumors 603


    Oct 26, 2008
    Same for me but fortunately the fedex depot is 5 minutes from my house.
    UPS is , but the UPS guy is a friend. He tries to grab my package (hehehehe) if it is assigned to another truck. Great guy, he always earns his Christmas gift.
  15. Luba macrumors 65816


    Apr 22, 2009
    These delivery companies have a monopoly (oligopoly), and the condition of the box looks like it went through a war! Who's strong enough to pick up and throw a box with a MP in it? That's what it looks like . . . That person must of got upset and took an icepick to it, holes everywhere with smashed corners. A box within a box with more protection would definitely help. Now on some items I buy online it's looks overly protected with bubble wrap, peanuts, everything!?!
  16. Phillie14586 thread starter macrumors member

    Oct 14, 2010
    It turns out that not all FedEx are crated equal. FedEx is actually a fragmented company with the Express or Air freight, ground and home delivery very loosely connected. So the MacPro came FedEx ground from Pa. Here in Rochester FedEx ground and home delivery are out of the same depot which is different that the depot that is an hour away. So I found out my MacPro was only 20min away and went to pick it up yesterday. While there I asked about the iPod. The lady told me it was shipped express which is not the same as ground and that she would have to call someone else at another facility to get information on that package. So this explains why the two door tags I got on Tuesday looked different. So after she called this other person I found out a J Burnes had signed for the package. I had to think on that one for awhile. Then realized J Burnes must be P Barnes my neighbor. So the Express driver left me a 2nd attempt door tag then must have stopped by my neighbors house and had him sign for it and no one bothered to let me know. I am not sure that I would assume a neighbor is any more reliable than a front porch when the recipient has specifically stated to leave the package on the porch and not give it to a neighbor. In this case everything was OK but he could have been a thief.

    So I got my new toy and it is a little faster than my 1GHz MDD ;) I skyped with my parents which was always on the dicey side and I was plowing through preference menus and such working out issues on both sides with no problems. My old computer would have choked the first time I would have clicked on anything while Skyping.
  17. wpotere Guest

    Oct 7, 2010
    ??? Never had this problem. They leave a tag and I go to the center that it states on the tag and pick it up when the truck returns. Did this when Snow Leopard was released and for every other package they sent.
  18. Phillie14586 thread starter macrumors member

    Oct 14, 2010
    They let me pick it up yesterday after only one attempt. I knew it was not on a truck since I had requested the next delivery to be Saturday.
  19. johnnymg macrumors 65816


    Nov 16, 2008
    FWIW, we FedEx routinely leaves our Apple shipments at our door after we sign the release form. Easy-Peezy delivery service. :)

  20. bruinsrme macrumors 603


    Oct 26, 2008
    Everytime I have had an apple delivery from FEDEX I have had to sign for it or annotate the tag I will pick up the item at the depot after the second attempt. Apple sets the exceptions for delivery, not fedex.

    I use both UPS and Fedex each for different purposes.
  21. khollister macrumors 6502a


    Feb 1, 2003
    Orlando, FL
    Yeah, absolutely no problem here either - I have picked up stuff frequently the same day or the day after.

    I have also had dispatch contact the driver when she left me someone else's package. She actually called me from her cell to make sure I was still home and came back to fix it.

    I have had great service from FedEx myself.

    I really think it is random. With organizations that large, there is always some random screwups that sneak through regardless of policies and procedures.
  22. thatguyindabush macrumors newbie

    Dec 21, 2010
    Need help


    This is totally of subject but I am planning to buy a mbp 15 inch but sadly apple don't ship to saudi arabia but i want to configure my mac so i was thinking ordering it in america and shipping it to a friend who will send it to me but i'm afraid that fedex will screw it up as This will be my first mac.

    There's alot of negative feedback so can anyone who has done tis tell me their story really need help because im nervous plus prices in saudi are ridiculous:eek:
    its the top of the line. it has i7 2.8ghz ,8gb ram.512 gb ssd glosssy hi res it's suppose to last long time please help
  23. teleromeo macrumors 65816


    Dec 2, 2006
    kidnapped by aliens
    Just order a configured mac at your local apple store or premium reseller.
  24. philipma1957 macrumors 603


    Apr 13, 2010
    Howell, New Jersey
    use the us post office the high shipping option is for a new york city mailing. i used 20 inches by 16 by 6 and 15 pounds. you get up to 2500 insurance for the high end shipping.

    USPS Home | Postal Explorer Home

    Postage Price Calculator
    International Services
    available for a Large Package of 15 lbs 0 oz to Saudi Arabia
    Price charts and complete information for Saudi Arabia
    Global Express Guaranteed® (GXG)*
    1 - 3 business days
    Post Office Price
    Paid Online

    Products (Hide Dimensions) Speed** Post Office Price Paid Online
    Global Express Guaranteed® (GXG)*
    Maximum Value for Contents: $2,499.00
    See Service Guide Before Mailing
    Max. length 46", width 35", height 46" and max. length plus girth combined 108"
    1 - 3 business days
    Express Mail® International
    Max. length 36", max. length plus girth 79"
    3 - 5 business days
    Priority Mail® International
    Max. length 42", max. length plus girth combined 79"
    6 - 10 business days
    *GXG, Priority Mail International Flat-Rate Envelope and Small Flat-Rate Box, and First-Class Mail International are not available for items requiring an Export License under U.S. Law.
    **Designed to be delivered in the number of business days specified for each service depending on origin and destination.
    Global Express Guaranteed minimum dimensions are 5 1/2" high x 9 1/2" long
  25. smallnshort247 macrumors 6502a


    Oct 23, 2010
    Give him some slack. I think we've all waited impatiently for our tech toys to come in the mail via FedEx, DHL, UPS, or USPS. I'd especially be excited for a MacPro to come in the mail.


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