This was an intangible good....a software license. Thus, no shipping info or anything. I think I'm screwed because intangible goods are not offered seller protection; but they're not offered seller protection either. And frankly, I can't readily afford $100 to give these ****ing worthless crooks. So.....am I screwed? I have to wait up to 5 days for them to complete their "investigation". ****ing ********. I thought my day couldn't get any worse once my PowerBook broke, then I come home to this in my inbox.