You cannot take a photo of the iPad from an acute angle greater than 12.5 degrees also the white balance of the camera needs to be adjusted for indoor lighting. The overall focal length should be set a macro with a shutter speed less than 1/30th of a second.
Are you guys serious? You cannot take a picture of your iPad display and then expect anything useful to come out of it! Return your iPad and move on. I truly feel sorry for people that have to interact with you on a daily basis!