For AT&T Premier users who can't check status with order number..

Discussion in 'iPhone' started by FSUSem1noles, Jun 16, 2010.

  1. FSUSem1noles macrumors 68000

    FSUSem1noles

    Joined:
    Feb 23, 2006
    Location:
    Ft. Lauderdale
    #1
    If you try to check your "order status" with the premier order id number in the email you received it won't work.

    There's 2 separate order numbers. The number in the email will log you into the premier site to check the status via the premier site..

    To check the AT&T order status you have to log into your account, click on order status and use your telephone number first with the zip code. Once you log in, you'll notice in the upper left hand corner a completely different order number. That's the number you have to use when you do a order number search through the AT&T account "order status"

    There's 2 completely different order numbers.
     

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  2. FSUSem1noles thread starter macrumors 68000

    FSUSem1noles

    Joined:
    Feb 23, 2006
    Location:
    Ft. Lauderdale
    #2
  3. Krayzie116 macrumors 6502

    Joined:
    Mar 31, 2010
    #3
    So what are you trying to say?

    The link below is for check your order status when you get it in the mail? I haven't even got an email yet
    https://www.wireless.att.com/business/order_status/index.jsp?_requestid=9219

    The link below is at the AT&T store that you have to use your phone #, billing zip code?
    https://www.wireless.att.com/order_status/order_status.jsp?vMethod#

    I'm a Premier I can't get into the top link only the bottom one and I haven't recieved an email yet. The bottom link I all see is iphone 32GB BLK (1), Fright (1), Various Sim (1) and all three still say back-order on them still
     
  4. FSUSem1noles thread starter macrumors 68000

    FSUSem1noles

    Joined:
    Feb 23, 2006
    Location:
    Ft. Lauderdale
    #4
    As long as you see it there you should be ok. Many were saying the Premier emails were being delayed, etc,etc... But when you receive your email from Premier you'll get a completely different order number that is used strictly on the Premier site to also check the status..
     
  5. jimithing1 macrumors regular

    Joined:
    Feb 16, 2008
    #5
    I can get through on the Premier order status but not through the regular order status and I have tried all sorts of combos to try to figure it out.
     
  6. FSUSem1noles thread starter macrumors 68000

    FSUSem1noles

    Joined:
    Feb 23, 2006
    Location:
    Ft. Lauderdale
    #6
    The regular AT&T status try using your phone number with zip code. When you get in, you'll see a different order number in the upper left hand corner. That's the order number you have to use when checkin the status via the AT&T site..
     
  7. jyj macrumors member

    Joined:
    Sep 11, 2009
    #7
    i'm in the same boat! Only the premier site works for me.
     
  8. Krayzie116 macrumors 6502

    Joined:
    Mar 31, 2010
    #8
    What do you mean use the order number in the upper left hand corner to check the status via the at&t site???
     
  9. Siciliano611 macrumors regular

    Joined:
    Jul 8, 2008
    #9
    same here, I've tried the phone number with area code many times on AT&T regular order status site and doesnt work.....only premier site works and im showing "PROCESSING" on there
     
  10. FSUSem1noles thread starter macrumors 68000

    FSUSem1noles

    Joined:
    Feb 23, 2006
    Location:
    Ft. Lauderdale
    #10
    When you get into the AT&T order status section in the upper left hand corner you'll notice a order number, it has 3 numbers followed by a - then another series of numbers.

    That is the order number to check the status via the AT&T website.

    You can't use the order number from Premier to check your status on the AT&T website.
     
  11. KidStallyn macrumors 6502

    KidStallyn

    Joined:
    Mar 6, 2008
    #11
    Here too....nothing shows up but the premier site for me. I did get the confirmation email within minutes of placing my order. And watched the status change form received to processing where it is now on the premier site.
     
  12. lnferno macrumors 6502

    Joined:
    Jun 19, 2008
    #12
    Ditto -- I've tried all all sorts of combination for the non-business order site and can't get in, but I can through the Premier site.
     
  13. coasterswim macrumors 6502

    Joined:
    Dec 4, 2008
    #13
    Yes, I get a different order number. I also get a different order. Using my order number shows the "not recognized" message. Using my wireless number and zip code shows my iPhone 3GS pre-order dated 06/09/09.
     
  14. neu macrumors newbie

    Joined:
    Jun 10, 2008
    #14
    Same here..Premier site works..no luck with the regular ATT site
     
  15. nowise macrumors member

    Joined:
    Oct 24, 2008
    #15
    I'm not able to find any orders on the standard ATT order status. Doesn't matter what combination of numbers and zipcodes I use. I'm also not seeing any additional order numbers anywhere.
     
  16. Krayzie116 macrumors 6502

    Joined:
    Mar 31, 2010
    #16
    on the at&t website order status i have my order number with 4words the a series of number? do you guys start with some sort of word before it goes into numbers if that makes any since?
     
  17. lnferno macrumors 6502

    Joined:
    Jun 19, 2008
    #17
    No. My order # starts with 101
     
  18. popcorn-in-sac macrumors member

    Joined:
    Jan 30, 2008
    Location:
    Seattle, WA area
    #18
    I was in the same boat....

    My order only showed status through the link I got from the Premier site. I tried it every which way, and could not get any status from the 'regular' AT&T order status page.

    But, I just received an email from my CC company saying they processed a charge from AT&T today (I hadn't been charged up to this point, and I ordered at 8:30am PT yesterday), and when I went back and checked the 'regular' AT&T order status page (using wireless number), I could then finally see some status there.

    Seems like things are being processed today from yesterday's orders.

    Mark
     
  19. jimithing1 macrumors regular

    Joined:
    Feb 16, 2008
    #19
    Yea i've tried all of that, still can't
     
  20. og1 macrumors regular

    Joined:
    Oct 6, 2008
    #20
    I'm in this same boat. It's irritating that AT&T PREMIER CUSTOMER orders are being qeued into the system after the reg customers. I wonder how many premier orders are going to take sloppy seconds to orders placed thru regular AT&T.
     
  21. fuzion macrumors 6502

    Joined:
    Mar 15, 2010
    #21
    FYI Same thing here.. 3 premier orders.. only accessible through the premier order status.
     
  22. kirchnrd macrumors 6502

    kirchnrd

    Joined:
    Jun 15, 2009
    #22
    Exact same thing for me too.
     
  23. fobia79 macrumors member

    Joined:
    Jun 15, 2010
    #23
    I ordered yesterday at 8:30am EST on the premiere site and I can see the order status on both sites. For the regular at&t I used my cel number and billing zip code.
     
  24. kirchnrd macrumors 6502

    kirchnrd

    Joined:
    Jun 15, 2009
    #24
    I am sure many of us "premier" members will get jilted IF there are problems. That would be the crappiest customer service ATT could provide, so sounds about right then.

    My concern is I do not have any charges on my CC. The Premier tracking page says it is in process, so not really sure at this point. :confused:
     
  25. sarcosis macrumors 6502a

    Joined:
    Apr 25, 2006
    Location:
    These United States
    #25
    Me too. I think it's far easier to search via phone number and zip code on the normal AT&T site. I don't have to remember that super long number. I just bookmarked the Business order status.
     

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