Yeah- he's right....Apple doesn't have the experience. GM on the other hand has been recalling sub-par vehicles for 100 years now....
Yeah, cause Apple has never recalled anything....
And usually by the time Apple gets around to finally initiating a recall there's already been class action suits, and most of the product has already been discarded and in a landfill.
Yes, the auto industry recalls can be more significant in consequence. But typically only a few have to have suffered consequence before the masses get repaired.
Apple by comparison will allow a problem to affect 90% of users, deny, deny, deny... Then after the product is discontinued, most are in landfills, and only a handful remain, Apple will finally recall the few that remain after losing a class action suit, and pretend that they're being proactive.
And, yes, I was there with the massive G5 issues.
Apple's strategy of avoiding recalls would be far more catastrophic if applied to the Auto industry.
The fact that GM or Toyota or anyone else recalled and repaired so many vehicles shows that the vast majority of vehicles survived and we're still available for repair.
If Apple had been there, every car would have been destroyed and it's owner dead before Apple ever repaired one car.